Aplm talk reconfiguration
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The document discusses the transformation of a library to better serve its community. It summarizes: 1) The library underwent research, collaboration with other organizations, and change management to transition from a transactional to a more relational model that supports social inclusion and is designed to change with community needs. 2) An outside designer was brought in to identify problems with the outdated layout and create flexible community spaces, living rooms for subject areas, and streamlined returns. 3) The library incorporated technology like RFID tracking but remains receptive to customer feedback to bridge the digital divide while maintaining in-person services and expertise.
Aplm talk reconfiguration
- 1. Back to the Future
- 2. WHY • Transactional to Relational –Social and technological environment • Social inclusion • Future proofing – design for change • Diverse patron needs – Traditional; Youth; Technology; Tourists • Roles of staff
- 3. The Journey • Research • Relationships/Collaboration Dunedin Visits IT, Property, Finance, (Loan from Council) HR • Buy in • Change management • Designer appointed
- 4. Rachel van Riel: Our Guru 6 Jams NOT 20!
- 5. Identifying the Problems… A footprint that no longer serves its community….
- 7. A Return to Basics
- 9. What RFID did for us… Goal: 95% self issues!
- 10. Returns – streamlined and fast!
- 11. Created space
- 12. “Living Rooms” aka Subject Areas
- 13. Flexible spaces
- 14. Community Space
- 15. Labels and Signage (A little bit of rule breaking!)
- 16. There’s a fraction too much friction… …and that’s a GOOD thing!
- 17. Being Receptive to Customer Feedback • Documentary DVDs • Livingroom label placement • Returned today books • Large Print • Audio books • A letter to the newspaper
- 18. Making way for technology and expertise…. • Maker/Creative Space(s) • Community Space(s) • Continue to bridge the digital divide • Digitally literate staff • Census • Collaboration https://www.surveymonkey.com/r/KJ6DH68
- 19. Value
Editor's Notes
- #2: 40 year old footprint: NOT fit for purpose Libraries have always had to re-invent themselves as communities change Technology changes
- #3: .
- #4: Taupo: Te Haerenga The Journey Mai muri ki mua From Past Forward Designer appointed
- #5: Attended an Alan Bundy Library Design conference and a hands-on Rachel van Riel design workshop following the conference Got Rachel to conduct a workshop in Dunedin and most staff attended
- #6: 40 years old: Perfect for Transactional No community space Competing patron groups Overfilled shelves No capacity to deal with changed needs of patrons
- #8: Not enough space! not! Removing the Returns/Issue desk barrier! Centralizing the Help desks
- #9: Not enough room on shelves for display A need to grow the collection Removed 40% of stock 6 jams not 20!
- #10: Frees up staff to get out among the shelves and help customers
- #11: 1) Only one place to return items 2) Self help reserves 3) Sort Assistant that does bulk returns expedites
- #12: Competing space – split them up and attract with seating and technology
- #13: Debbie Lounging areas Tempting face out displays
- #14: Flexible spaces: Events, with permanent screen and projector
- #15: Old office-access library and staff space Multi purpose, bookable Classes – data and Smart TV Small groups – 1:1 Privacy Noisy, quiet pMulti-cultural Interviews Meetings Maker space/Games Homework
- #16: Another Van Riel rule broken! Labels on books…
- #17: Fiction now has space to expand, places for people to lounge and lots of display space
- #18: Some of the challenges from our customers One year later…adjustments 98% satisfaction!
- #19: Maker Spaces Community Spaces and collaborations – e.g. Literacy Nth Otago Census Staff audit survey Spark Jump & Stepping Up 90% Digital Literacy attendees – 60+
- #20: Making a difference