Appreciative Inquiry, Webinar Slides
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This document provides an overview of Appreciative Inquiry (AI), which is an organizational development method focused on identifying what works well and building upon strengths. The document outlines key aspects of AI, including: - The 4 D cycle model of AI, which includes the phases of Discovery, Dream, Design, and Destiny. - Guiding principles of AI, including the assumption that in every situation something works well and reality is shaped by the questions we ask. - Examples of how AI has been applied through storytelling, generating positive topics, and involving communities. - Types of questions used at each stage of the 4 D cycle, from inward reflective questions in Discovery to outward and forward-looking questions
Appreciative Inquiry, Webinar Slides
- 2. 26/05/2014 “I would not interfere with any creed of yours, nor want to appear that I have all the cures. There is so much to know, so many things are true. The way my feet must go may not be the best for you. So I give this spark of what is light to me, to guide you through the dark but not tell you what to see.” -Anon www.mandhyan.com A Disclaimer 2
- 3. 26/05/2014 www.mandhyan.com Overview Appreciative Inquiry Applications of AI The Guiding Principles The Art of Story / Discovery The AI Protocol in Action The Four D Cycle Model Next Steps Agenda 4
- 5. an emerging paradigm for seeking what works and moving towards it an organizational development method or, better still, “a way of life.” 26/05/2014 www.mandhyan.com Appreciative Inquiry 6
- 6. 26/05/2014 www.mandhyan.com Deficit-Based 1. Root Cause Analysis 2. Solution Analysis 3. Action Planning Basic Assumption: Systems/Organizations problems to be solved. Appreciative Inquiry 1. Reflecting on strengths and best practices 2. Exploring possibilities 3. Co-creating a World of our choice. Basic Assumption: People/Organizations are mysteries to be embraced 2 Approaches to Development 7
- 8. 1. Facilitating generative discussions 2. Invoking positive stories 3. Learning from successes 4. Involving communities 5. Constructing visions www.mandhyan.com AI Applied Through 26/05/2014 9
- 9. • GTE – Culture Change – Union Management Partnership – Call Center Excellence • Results – 1997 ASTD Award • United Religions Initiative – Organization Design • Results – June 2000 Charter Signing – Centers on Every Continent – Million Pledges of Support 26/05/2014 www.mandhyan.com • Nutrimental Foods – Visioning & Strategic Planning • Results – 200% Profits 300% Absenteeism 3 Success Stories 10
- 11. One: In every human situation something works. www.mandhyan.com AI Assumptions 12
- 12. Two: What we focus on becomes our reality 26/05/2014 www.mandhyan.com AI Assumptions 13
- 13. Three: Reality is created in the moment and there are multiple realities 26/05/2014 www.mandhyan.com AI Assumptions 14
- 14. Four: The language we use shapes our reality 26/05/2014 www.mandhyan.com AI Assumptions 15
- 15. Five: The act of asking questions influences the outcome in some way 26/05/2014 www.mandhyan.com AI Assumptions 16
- 17. 26/05/2014 www.mandhyan.com Deficit Issues Decreasing Poverty • Reduction of Sexual Harrasment • Fear of Job Loss • Delayed Orders • Customer Complaints • Lack of Training Affirmative Topics Increasing Affluence . . . . Affirmative Language 18
- 18. 26/05/2014 www.mandhyan.com World Vision • Integrative Process • Innovation • Empowerment • Diversity • Organizational Learning North American Steel • Magnetic Connections • Revolutionary Responsiveness • Continuous Learning • Energized Engagement • Industry Leading Agility Examples of Affirmative Topics 19
- 19. 26/05/2014 www.mandhyan.com Inquiry, the AI Protocol 20
- 20. Generate curiosity and invite creativity Converge thought and stir up the unconscious…surfacing paradigms Create authorship of the idea… therefore ownership of the eventual responsibility 26/05/2014 www.mandhyan.com Questions 21
- 21. Construction: the ASSUMPTION & the LANGUAGE open or close possibilities Rank the following from powerful to more powerful 1. Yes/no questions 2. Why 3. How 4. What 26/05/2014 www.mandhyan.com 5. Which 6. What if 7. Who 8. When 9. Where Questions 22
- 22. CHECK ASSUMPTIONS imbedded /underlying... How can we work under two cultures? What is the best way to let the other team understand our language? How can we increase cooperation between diverse groups? 26/05/2014 www.mandhyan.com Questions 23
- 23. The Risk of “Why?” As you move from yes/no to why and then to what if…the questions stimulate reflection and creativity A WHY question needs to carefully constructed because, more often that not, it generates a defensive response 26/05/2014 www.mandhyan.com Questions 24
- 24. What’s important and why do we care? What is our purpose behind our purpose? What constructive facts do we know? What beliefs backed our successes? What precisely did we do right? 26/05/2014 www.mandhyan.com Inward Questions 25
- 25. For connecting INSIGHTS to IDEAS What MEANING connects with CHALLENGES? What else do we need, add? Have we considered the environment, the ecology and the economy? 26/05/2014 www.mandhyan.com Outward Questions 26
- 26. which must consider capacity How can we best transfer information as a team? How can we best share technology as an organization? How can we best share knowledge as a community? 26/05/2014 www.mandhyan.com Outward Questions 27
- 27. create MOVEMENT& ACTION… Success is assured, what BOLD steps do we need to take? What help can we give or take What language DESIGNs the future in full form 26/05/2014 www.mandhyan.com Forward Questions 28
- 28. Always in direction of a solution of evoking creativity of holistic growth Never in direction of an error of a blame of drawing defensiveness 26/05/2014 www.mandhyan.com Questions must be 29
- 30. 26/05/2014 www.mandhyan.com The 4D Model 31
- 31. 26/05/2014 www.mandhyan.com Discovery “What gives life?” (The best of what is) Appreciating Design “How to go about it, ideally? Co-constructing Dream “What might be?” (What is the world calling for) Envisioning Results Destiny “How to live, learn, and improve?” Sustaining Affirmative Topic Choice 4D Cycle 32
- 32. DISCOVER: The identification of organizational processes that work well. DREAM: The envisioning of processes that will work well in the future. DESIGN: Planning and prioritizing processes that would work well. DESTINY (or DELIVER): The implementation (execution) of the proposed design. 26/05/2014 www.mandhyan.com Four D Cycle 33
- 33. Choose an Affirmative Topic …….as done earlier Discover through Stories what Worked / Built / Grew Ask Questions to Reflect deeper ___ Minutes Dream what the future CAN be Ask Questions, Reinforce ____ Minutes Design a do-able Strategy Ask Question, not to doubt, but Clarify & Shape __ Minutes Deliver the Goods Write out a workable Check List ___ Minutes Share Output with another Team www.mandhyan.com Steps / Destiny 26/05/2014 34
- 34. 26/05/2014 www.mandhyan.com35 Whenever you need Communications Skills Enhancement Creative Thinking and Change Management Leadership and Strategy www.mandhyan.com26/05/2014 www.mandhyan.com 35