ASDialer | We offer cloud-based dialer solution
- 1. We Provide Dialer Services
- 2. 3Ps of Dialer System ⬢ Auto dialer is software that extracts a list of phone numbers from a database and dials them automatically. The call is immediately transferred to an agent if there is an answer. The software also collects valuable data for the agent, such as the duration of each call and all incoming calls. The main objective of call dialing software is to save agents' time and effort. As mentioned above, most of an agent's time and effort is spent manually dialing phone numbers and waiting for an answer. ⬢ Preview Dialer ⬢ Power Dialer ⬢ Predictive Dialer
- 3. How does an Automatic Dialing System Work? Setting up a simple auto dialer system is inexpensive and easy. Four things are needed to set up a basic system. A voice modem. It is used to record or broadcast audio over the telephone line. A primary desktop computer may be equipped with two or four internal modem cards, each of which can be recorded or played audio over the telephone line. The most important part of an automatic voice dialing system is the software. Speech recognition technology helps the auto dialer software analyze the difference between a human voice and an answering machine voice.
- 4. Let's See How Voice Recognition Works ⬢ If a call is answered within four beeps or 25 seconds, the answering machine can answer the call. When the call is answered, the software tries to measure the first word spoken and waits for a pause. If the first word is short (1-3 seconds), followed by a break, the person has answered the call. Let's Suppose the response is, "This is Dr. John's office; how can I help you?" the person responds. ⬢ In the case of telemarketing, the next pause is when the software recognizes the person's voice and transfers the call to the appropriate agent.
- 5. Mechanical Elements Increase Agent Productivity Auto-dialer automatically dials numbers from an attached electronic file. This particular file contains a list of contact numbers. The Auto Dialer dials these numbers one by one without dialing them manually. Call centers must store this list in a customer relationship management (CRM) tool. Time-Saving Extend the Call Duration Broadcast and SMS Support Increase Lead Generation Real-time Tracking
- 6. ⬢ There is no doubt that call centers are evolving with new technologies. However, for a call center to thrive, it must first reach customers. This whole process takes time and requires the adaptation of tools to automate it. Auto dialing allows you to automate the calling process without the intervention of agents. Auto dialing has many advantages, such as saving time and improving the quality of service. Conclusion