Automatic Redial | Different Types of Auto Dialer Software
- 1. We Provide Dialer Services
- 2. Automatic Redial ⬢ The effectiveness of sales, debt collection, and survey activities can all use automatic telephone number dialing modes. However, the secret to success is matching the method of dialing the phone number to the campaign's goals. Which one should you utilize, preview, predictive, or progressive, to maximize the effectiveness of your sales and service efforts? ⬢ Preview Dialing ⬢ Progressive Dialing ⬢ Predictive Dialing
- 3. Preview Dialing The program displays the next record from the database to the agent. The agent decides whether to call the indicated customer or go to the following form and how long (or short) he wants to read the displayed information about this customer and prepare for the conversation. When the agent is ready, he clicks the phone number on the computer screen. It waits when the contact calls and manually end the ring in the case of voicemail, no answer, or busy number. The agent participates in the connection process; he must click "call" and wait for the other party to answer.
- 4. Progressive Dialing ⬢ The agent cannot omit a given phone number and does not decide when to start dialing the number - the time to read the customer's data is predetermined in the system by the administrator. After the time expires, the following number calls. Similarly to the preview mode, the agent manually terminates missed calls, voicemails, or gaudy numbers. ⬢ Risks In this mode, workflow is more efficient, but waiting for the contact to pick up the phone is still essential.
- 5. Predictive Dialing ⬢ The mode in which the system learns the work pace and availability of individual agents and, on this basis, determines the moment of calling the following telephone number. Agents cannot decide which numbers and when to call. Automatic dialing occurs when one of the agents is likely to be available in a moment, i.e., during the previous call. The technology automatically filters out missed calls, calls to voicemails, answering machines, or busy lines. Agents only receive rings that clients have responded to. Predictive dialing allows you to INCREASE THE WORK EFFICIENCY OF AGENTS BY EVEN BY SEVERAL TENS OF PERCENT. It is due to eliminating the initial ringing period from the agents' working time, i.e., when the call is waiting and when there are calls to voicemails, answering machines, or gaudy numbers. Agents only deal with conversations and summaries.
- 6. ⬢ It happened. We are in an emergency, or we are expecting one. In such a situation, we can use a random number change. Thanks to this, the system will select which number to present yourself with each outgoing call. In addition, if you manage to call someone, we will give the same number for each subsequent call so that the interlocutor knows who is calling him. And what if one of the numbers hits some portal with an unflattering opinion? It is added to the list of contaminated numbers and easily excluded from use from all or selected actions. Voila! All that remains is to focus on the effectiveness of our campaign and the implementation of the assumed plan. What To Do in An Emergency?