Ask me! a mobile concierge station as a library wayfinding solution
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The document discusses the implementation of a mobile concierge station at Oregon State University's Valley Library to improve wayfinding for visitors. Conducted during the fall term of 2015 and continued into 2016, the pilot service provided user-centered navigation assistance, yielding positive feedback from patrons and significant engagement in answering questions. Key findings highlighted the importance of effective signage and the value of having designated staff to aid library users.
Ask me! a mobile concierge station as a library wayfinding solution
- 1. A Mobile Concierge Station as a Library Wayfinding Solution Beth.Filar-Williams@oregonstate.edu@filarwilliams D4D 2016
- 2. Corvallis, OR pop. 56,000 From http://microbiology.science.oregonstate.edu/living-corvallis OSU: land grant school > largest university in the state > over 30,000 students
- 3. The Valley Library 24/5 for 3 quarters, 6 floors, only library on campus
- 4. Make this a video of people entering instead and use this one later …. ?? 3,000+ visitors/ day
- 5. wayfinding, n. The act of finding one's way to a particular place; navigation. This is a new entry. OED Third Edition, December 2015 http://www.oed. com/view/Entry/426203
- 7. Wayfinding : Why do we care? The FIRST impression sticks Feelings matter (useful usable DESIRABLE) Virtual and physical library = connected for users USER centered service design
- 8. Wayfinding in Libraries: Basic Concepts
- 11. Get some photos of misleading signs (EX: shows some of our photos and the entracnce way photo from earlier in the presentaiton - “where do i go??”
- 12. Low Cost Solution: The Valley Library’s Concierge 10-4pm, Monday - Wednesday 1-2 people per 1 hour shift Fall term 2015 (pilot): 3 days, 3 weeks Winter & Spring terms 2016: 3 days, 1 week
- 13. Hours staffed54 1382 Questions answered Busiest time of day11- 1 pm printing! 1st Busiest day (218 ?’s in 6 hours) Fall Term Pilot
- 14. Analyzed the data Coded into themes Looked for areas to improve Gathered user questions
- 15. “At least 2-3 times per shift, patrons thanked me for having the service.” “I received comments from students saying that it was nice to have a staff member in the library entry” “Easy to spot, easy to understand for anyone looking for quick directions.” “Feedback from patrons was fabulous and I learned some things as well!” Staff Survey Feedback
- 16. Any Questions?