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Questions	are	taken	for	
granted	rather	than	
given	a	starring	role	in	
the	human	drama.	Yet	
all	my…experience	has	
taught	me	that	what	
builds	a	relationship,	
what	solves	problems,	
what	moves	things	
forward	is	asking	the	
right	questions.
-Edgar	Schein,	Humble	Inquiry
What	drew	you	
to	this	
workshop?
One	person	
answers	for	2	
minutes,	one	
listens.		
Then	switch.
Humble	Inquiry	is	the	fine	art	of	
drawing	someone	out,	of	asking	
questions	to	which	you	do	not	already	
know	the	answer,	of	building	a	
relationship	based	on	curiosity	and	
interest	in	the	other	person.
Asking Over Telling:
Using Humble Inquiry to build trust and do great work
Ellen Grove & Bruce Scharlau #Agile2017
Think	of	a	problem	
situation	you’re	
involved	in.
For	2	min	one	
person	talks,	other	
listens	and	notices	
which	level	they	
are	listening	at.
Reverse	roles
At	your	table	divide	
into	3	groups.
Each	group	chooses	
one	of	the	forms	of	
humility	and	
creates	a	
representative	
scene.
Share	at	your	table
At	your	table,	
as	a	group	sort	
the	questions	
from	most	
powerful	to	
least	powerful.
Use	the	blank	
cards	to	
improve	a	bad	
question.
In your work
environment, what
are the norms
about how to relate
to people higher or
lower in status than
you?
What other barriers
or supports to
Humble Inquiry
exists?
References
• Schein,	Edgar	H.	(2013)		Humble	Inquiry:	The	Gentle	
Art	of	Asking	Instead	of	Telling.	San	Francisco	CA:	
Berrett-Koehler	Publishers	
• http://deborahpreuss.com/resources/DeborahPreuss_
PowerfulQuestions_exercise_kit.pdf
Ellen Grove @eegrove
ellen@agilepartnership.com
Bruce Scharlau @scharlau
b.scharlau@abdn.ac.uk

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Asking Over Telling Agile 2017