Assertive Communication
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The document provides tips for effective communication in bite-sized sections called Two-Minute Reads. It discusses developing assertive communication skills, having crucial conversations, and putting communication skills together. The Corporate Learning Institute (CLI) provides these free resources to help organizations improve in concise ways. CLI can help organizations with their overall development needs.
Assertive Communication
- 1. Enjoy CLI’s Free Two Minute Reads …A way to get savvy business skills in a concise, bite-sized way Assertive Communication #twominutereads via @corplearning
- 2. Introduction Corporate Learning Institute provides training and coaching for organizations to get them running smoothly and effectively, because there is always room for improvement. With this collection of our favorite Two-Minute Reads, you will get some free tips and tools that will get your organization working just a bit better. If you would like more of these quick, helpful reads, visit our website at www.corplearning.com. #twominutereads via @corplearning
- 3. Assertive Communication Assertive Communication is communicating in a way that assures a win-win approach is important.
- 4. Questions to Ponder • Which style do you use in normal circumstances? • Which style do you use under pressure? • How can you begin to improve your sense of assertive communication?
- 5. Developing Effective Communication Skills Step One: Start with Heart • Before you meet, identify your own Style Under Stress and manage it. • Stay focused on what you really want and maintain dialogue. Step Two: Ask to meet and name the issue
- 6. Developing Effective Communication Skills Step Three: Once at the meeting, name the issue to be discussed again. • Stay in dialogue when you’re angry, scared, or hurt. • Discover your stories— how do you justify your behavior? • Eliminate Victim, Villain, and Helpless Stories, and improve your results. Step Four: State why the issue is a problem or opportunity. • Speak persuasively, not abrasively. • Get your meaning across even with potentially threatening messages. • Share strong opinions without shutting down contrary views. • State your mind while making it safe for others to do the same.
- 7. Developing Effective Communication Skills Step Five: Learn to Look • Spot the warning signs that indicate safety is at risk. • Notice various forms of silence and violence. • Step back from a conversation and figure out how to make it work. Step Six: Make It Safe I- Discuss your contribution to the problem. • Use "I" statements. • Take steps to rebuild safety and return to dialogue. • Talk about almost anything—without silence violence. • Use skills to keep information flowing.
- 8. Developing Effective Communication Skills Step Seven: Make It Safe II-Ask the other to respond. • Establish and maintain mutual purpose and mutual respect. • Recognize when you’re at cross-purpose. • Use exploring skills to make it safe for others to speak up. • Diffuse the violence of others and eliminate silence. • Get safely to the meaning behind others’ emotions. Step Eight: Move to Action-decide on next steps needed, by who and when. • Move from healthy dialogue to taking action and achieving results.
- 9. During Crucial Conversations Remember to: 1. Breath and pause In fight mode, you feel heat, and you raise your voice. In flight mode, you might feel anxious, and retreat in silence. 2. Know the facts 3. Seek mutual purpose and show respect 4. Share ideas and understandings 5. Determine roles, tasks, and deadlines 6. Reach a decision by commanding, consulting, voting, or establishing consensus. In some scenarios, it is more important to reach fast decisions than clear instructions as part of the command style. In other situations, it is important to reach a mutual consensus.
- 10. Putting it All Together ASKING Your willingness to ask your peers or others for help or feedback will make you more effective individually and will keep others from having to guess about what you need. GIVING Offering your help or feedback to others will make them more effective. Your ability to actively extend assistance or offer feedback involves understanding and appreciating the other person’s needs. RECEIVING Offering help and feedback is only effective if someone is willing to receive it. The level of trust you have together will influence this capacity. DOING If you ask and receive feedback you must now take action to create a response to the feedback.
- 11. Contact CLI for All Your Organizational Development Needs! For CLI’s Library of Two-Minute Reads go to http://corplearning.com/resources/two-minute-reads/ CorpLearning.com corplearning@corplearning.com 1.800.203.6734 #twominutereads via @corplearning