This document assesses the use of Direct Request and Knowledge Base linking in interlibrary loan. For borrowing, Direct Request filled 30% of requests and saved an average of 4.48 days per request. However, 70% of requests were not filled through Direct Request. For lending, 574 Knowledge Base requests were received in 3 months, increasing lending by 25%. Links worked for 70% of requests but saved staff significant time for filled requests. Overall, Direct Request and Knowledge Base linking streamlined processes but had limitations from unfilled or broken links.