Attributes of a good server in Hotel
- 1. ATTRIBUTES OF A GOOD SERVER/WAITER
- 2. SUB – POINTS :- Personal Hygiene and Grooming Attitude to Work Assuming responsibility Memory and anticipation Courtesy Technical Skills Sales ability Sense of urgency Customer Satisfaction
- 3. +PERSONAL HYGIENE AND GROOMING 1. Good grooming and clean presentation gives the waiter a feeling of well-being and the confidence to do the job efficiently and correctly 2. Pride in one’s appearance is an essential quality of a good waiter. Guests will have the confidence in an establishment if the waiter is well groomed, neat and professional. 3. Hands are particularly important as they are constantly under the eye of the guest. Finger nails should be kept trimmed, well-shaped and very clean. A meal can be spoiled for a guest by a waiter’s dirty nails. 4. Playing with and fingering hair, face & hands should be discouraged at all times in the restaurant
- 4. 5. Chewing gum is not permitted 6. Jewelry worn by service staffs should be kept to minimum. A watch, one plain ring and small plain earrings are permissible. 7. For young people with skin problems like acne, care should be taken with diet- plenty of fresh fruits and vegetables and minimum of sweets, cleanliness is a must. 8. Uniforms should be well tailored and fit properly 9. Waiters should wear conservative comfortable shoes, well-polished and black socks. 10. Waiters’ uniform is often designed according to the décor of the restaurant.
- 5. ATTITUDE TO WORK 1. A respectful manner towards guests and senior staff members is necessary. A waiter should never be servile, for he should be proud of his skills, particularly if he is a good waiter 2. A waiter is a technical salesman- he must have a complete knowledge of all food and beverage available in the establishment, their correct presentation and service 3. All guests should be treated as V.I.P.s, regardless of whom or what they are and everyone should be given equal respect 4. A waiter’s conduct should be of the highest degree at all the times, but particularly in front of the guest rules and regulations should be followed to the letter. 5. Food service personnel should have pleasant manners, showing courtesy and tact,
- 6. ASSUMING RESPONSIBILITY 1. As one grows in maturity one’s responsibility increases. To be able to assume responsibility is a sign of maturity itself. 2. One has responsibility towards ones employer, the guests and also ones fellow- workers. Furniture and equipments are costly; one has the responsibility to take care of it. 4. Responsibilities grow as ones skill increases. 5. Taking the job seriously, no matter how menial, will be recognized by those in higher
- 7. MEMORY AND ANTICIPATION A waiter with a good memory draws attention of the guests and the senior staff. Good memory helps to remember the favorite dishes or drinks of a particular guest, last time a particular guest come to the organization etc would definitely an added advantage to a waiter.
- 8. COURTESY Be Polite Dress Appropriatly Exercise Good Judgement Remain Attentive Don’t Touch Yourself Positive attitude With A Good Smile Don’t Touch The Guest
- 9. TECHNICAL SKILLS In the interest of customers, the staff should have a certain knowledge of the area in which they work so that they may be to advise the guest on the various forms of entertainment offered, the best means of transport to places of interest and so on.
- 10. SALES ABILITY A good waiter should be able to sell anything. He / She should be interactive without being intrusive. Communication skills are of utmost importance. It is very important to be knowledgeable about the product one is selling. It is also important to enjoy the job as only then the waiter can
- 11. SENSE OF URGENCY If you don’t have a sense of urgency you don’t belong waiting on tables. It is this urgency that will propel the evening forward, that will get food out of the kitchen, that will get customers to make up their minds, and that will turn over the tables. Making things happen in a timely manner that doesn’t make people feel like they are being push out the door, but doesn’t let them linger for the rest of their lives, is a skill that you either have or you don’t.
- 12. CUSTOMER SATISFACTION Although some may argue that costumers are irresponsible at times, little evidence can Be found of extravagant customer expectations consequently, satisfying costumers is not an Impossible task. If an, in fact meeting and exceeding costumer expectation may reap several Valuable benefits for the firm positive word–of–mouth generated from existing customer Offer translates into more new customers
- 13. THANK YOU