Automating share point_training_and_support
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The document discusses how SharePoint is widely used by large companies but employee adoption is low due to poor training. Poor training leads to high support costs and prevents efficient usage. It proposes an automated training and support solution for SharePoint that involves creating a dedicated subsite with bite-sized video tutorials tailored to the organization's environment, policies and needs to improve retention through on-demand access and address governance and legal issues.
Automating share point_training_and_support
- 1. Automating SharePoint Training & Support 1-800-551-6989
- 2. SharePoint Is Important Over 50% of the largest companies use SharePoint (InfoTrends, Inc) Employees Don’t Use It Only 22% of corporate employees actively use SharePoint (IDC Poll) Poor Training Prevents Use 43% stated lack of training prevents efficient use. (Osterman Research) Poor Training Increases Support Costs Average cost of SP support per user projected to be $46/mo. (Osterman Research) "Each problem has hidden in it an opportunity so powerful that it literally dwarfs the problem." Joseph Sugarman 1-800-551-6989
- 3. What percentage of your organization regularly uses SharePoint? Do users understand the benefits and features of SharePoint? Are your users efficiently using SharePoint to help with their individual responsibilities? Are you worried about the potential for IP exposure or loss? 1-800-551-6989
- 4. The “build it and launch it” strategy . 1-800-551-6989
- 5. The “Train The Trainer” strategy. 1-800-551-6989
- 6. Q: If management understands the value of trained employees why don’t they invest more in SharePoint training? 1-800-551-6989
- 7. A: Management knows SharePoint Training is a bad business investment. High Cost + Huge Training Scope x Terrible Retention = Negative ROI 1-800-551-6989
- 8. Cost for classroom training per user averages over $1,000 off site and over $300 onsite or online. (Remember, time away from job) 1-800-551-6989
- 9. Introductory User Training Navigation•Recycle Bin•Search•RSS Feeds•Alerts•Workspaces•Wikis•Discussion Boards•Blogs - Lists & Libraries & Views•Access Lists and Libraries•Work with List Items and Library items•View, Sort, and Filter Lists and Library items•Connect a List to Outlook•Connect a List to Access•Export a List to Excel•Understanding RSS Feeds•Create a List•Built-in Lists•Custom List from Excel•Create a Personal List View•Define Metadata•Check In/Check Out•Version History•Content Approval•Content Types•Workflows•The Ribbon•Site Topology•When to create a site and where?•How to Create a new Site•Deleting Sites•Navigation•Search•Search Index•Document Workspaces•Meeting Workspaces•Blog Sites•Wikis•Adding Pages to a SharePoint 2010 Site•Adding and Modifying Web Parts•Modifying Navigation Lists & & Libraries & Views• Create lists & libraries•Manage list & library properties•Create list templates•Create & manage columns•Site columns•Create & manage views•Managed metadata•Content types•Create & manage site content types•Content type settings•Deploying content types•Document Sets•Connect a list to Access•Connect a list to Excel•Connect a list to Outlook•Tagging and Social Networking•How to Add and Modify Content•Overview of Default Lists and List Templates•Add, Modify, and Delete Content in Lists•Sort and Filter Content For the end user, SharePoint is BIG. Not complex but Big 1-800-551-6989
- 10. Only 10% retention in as little as 30 days! 1-800-551-6989
- 11. Google image search: Training retention 1-800-551-6989
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- 13. “Use it or lose it” is true If they don’t immediately “use” what they learn, And use it periodically, They forget it, Fast! Use What? 1-800-551-6989
- 14. Site Collections•Navigation•Recycle Bin•Search•RSS Feeds•Alerts•Workspaces•Wikis•Discussion Boards•Blogs - Lists & Libraries & Views•Define Lists and Libraries and Views•Access Lists and Libraries•Work with List Items and Library items•View, Sort, and Filter Lists and Library items•Connect a List to Outlook•Connect a List to Access•Export a List to Excel•Understanding RSS Feeds•Create a List•Built-in Lists•Custom List from Excel•Create a Personal List View•Define Metadata•Check In/Check Out•Version History•Content Approval•Content Types•Workflows•The Ribbon•Site Topology•When to create a site and where?•How to Create a new Site•Deleting Sites•Navigation•Search•Search Index•Document Workspaces•Meeting Workspaces•Blog Sites•Wikis•Adding Pages to a SharePoint 2010 Site•Adding and Modifying Web Parts•Modifying Navigation Lists & & Libraries & Views• Create lists & libraries•Manage list & library properties•Create list templates•Create & manage columns•Site columns•Create & manage views•Managed metadata•Content types•Create & manage site content types•Content type settings•Deploying content types•Document Sets•Connect a list to Access•Connect a list to Excel•Connect a list to Outlook•Tagging and Social Networking•How to Add and Modify Content•Overview of Default Lists and List Templates•Add, Modify, and Delete Content in Lists• Sort and Filter Content Use it or lose it! 1-800-551-6989
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- 16. Management Knows: They’ve been to training too. 1-800-551-6989
- 17. Exposed IP Lost IP Over Deployed Environments Legal Issues Poor Adoption User Dissatisfaction Management Dissatisfaction ! High Support Costs 1-800-551-6989
- 18. Let the short comings of the previous approach define the solution ◦ Address Cost - Target cost less than $25/pp ◦ Address Retention - Proficiency must increase over time ◦ Address Governance Vacuum - Build in Governance ◦ Address Lost Time - Individual Training available 24/7 ◦ Address IP Security - Included in the Training ◦ Address Legal Liability - Included in the Training 1-800-551-6989
- 19. Dedicate a SubSite to SharePoint Training & Support Create a Curriculum of “Bite Size” Videos Visitors, Contributors and Site Owners. Video Training Library includes well crafted Metadata. Search delivers brief “How to” videos to solve the poor retention issue. Videos are Recorded in YOUR environment Utilizing your branding, layout, navigation & structure. Videos Incorporate your Rules, Policies and Governance into the training. Include Online Evaluations and Suggestion Box Provide a Discussion board for Peer to Peer support w IT oversight. 1-800-551-6989
- 20. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 21. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 22. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 23. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List Adopts Branding 1-800-551-6989
- 24. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 25. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure Introduction/Welcome ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 26. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure Key Links ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 27. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 28. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 29. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 30. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 31. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 32. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 33. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 34. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 35. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 36. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 37. A Functional Tour ◦ Video Training Subsite ◦ Tour the Structure ◦ The Curriculum The Media Library ◦ Search for “help” Results ◦ Discussion Support Forum ◦ Evaluation Form/list ◦ Request “new content” form ◦ Intranet Definitions List 1-800-551-6989
- 38. Examples of videos that train while incorporating: ◦ “Introduction” & “Tour” Custom Branding Defining Member “Roles” The Sites Unique Structure, Layout and Navigation Examples Showcasing Governance & IP Policies ◦ “Library Creation” with: Naming Conventions Check Out Required Versioning Required 1-800-551-6989
- 39. Retention Governance Vacuum Lost Time IP Security Legal Liability Cost 1-800-551-6989
- 40. Address Training Costs Automation of 75% of SharePoint Support? ◦ Reduction in $46/mo User Support Cost is a side benefit 1-800-551-6989
- 41. Address Retention ◦ Dependence on Retention is Eliminated ◦ Members can refresh exactly the information they need in 5 minutes. Can “View it” in one window while they “Do it” in another. Provides the strongest type of learning experience. Frustration eliminated Productively restored Adoption reinforced. 1-800-551-6989
- 42. Address ◦ Governance Vacuum ◦ Lost Time ◦ IP Security ◦ Legal Liability Governance Policies, related HR Policies and Legal Policies are incorporated into the training. Lost Time is addressed by allowing the employee to take the training as their schedules allow. 1-800-551-6989
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- 44. If you want to Maximize Your Intranets ROI Make Your Intranet Self-Supporting With an iAssistTraining SubSite Call JFD for a free demo and consultation: 1-800-551-6989 www.JackFrostDesign.com