Automation 360 meera seshadri
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Automation is more relevant today than ever before to improve customer experience, accuracy, efficiency, and business outcomes while managing risks and compliance. The document discusses prioritizing automation for processes by standardizing and transforming them, leveraging technologies like robotic process automation, machine learning, and artificial intelligence. It also covers managing the digital workforce in new ways of working, providing continuous training for humans and machines, and adapting security and controls for the new world with a focus on bottom-up, goal-driven and inclusive approaches.
Automation 360 meera seshadri
- 1. Automation 360 SPICON 2019 Meera Seshadri Global Delivery Head – Intelligent Process Automation Cognizant Technology Solutions
- 2. 2 The Future has landed Automation is most relevant today than ever before… Customer Experience Accuracy Efficiency Business Outcomes Quality of workRisk & Compliance
- 3. © 2019 Cognizant 3 … How we think about our processes (Standardize, Transform) … Leverage of technology choices (RPA, Intake digitization, ML / AI..) … Inclusive & Purposeful (Bottom-up, goal driven) … Digital workforce management (new ways of work) … Continuous training (Human and Machine) … Security & Controls (adapting to the new world) Digital Skilling Priorities for Automation Automation and the need for change management..
- 4. © 2019 Cognizant 4 Talk Stories
- 5. Thank you