Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe
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The document outlines five lessons learned from scaling Stripe, emphasizing the importance of understanding the 'forever user' and adhering to core operating principles. It advocates for maintaining flexibility, prioritizing user needs, and implementing efficient processes while avoiding trap-door decisions in the decision-making framework. The document also stresses the importance of strong organizational commitment and having appropriate confidence levels when making impactful decisions.
Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe
- 1. AVOID TRAP-DOOR DECISIONS: 5 LESSONS LEARNED FROM SCALING STRIPE CLAIRE HUGHES JOHNSON COO Stripe @stripe @chughesjohnson
- 2. AVOID TRAP-DOORDECISIONS: 5 LESSONS LEARNED FROM SCALING STRIPE CLAIRE HUGHES JOHNSON COO Stripe @stripe @chughesjohnson
- 4. Increasing the GDP of the internet Global economy Internet economy potential 5% Today Time GDP
- 6. Stripe helps businesses get online fast Business
- 9. Know your forever user Use your principles Names stick Preserve optionality Manual processes first 1 2 3 4 5
- 10. Know your forever user Use your principles Names stick Preserve optionality Manual processes first 1 2 3 4 5
- 12. Our operating principles Put users first Urgency and focus Reason clearly Disagree and commit Deliver results Meticulous foundations Efficiency is leverage We haven’t won yet
- 14. Our operating principles Put users first Urgency and focus Reason clearly Disagree and commit Deliver results Meticulous foundations Efficiency is leverage We haven’t won yet
- 15. Our operating principles Urgency and focus Reason clearly Disagree and commit Deliver results Meticulous foundations Efficiency is leverage We haven’t won yet Put users first
- 17. Know your forever user Use your principles Names stick Preserve optionality Manual processes first 1 2 3 4 5
- 18. Know your forever user Use your principles Names stick Preserve optionality Manual processes first 1 2 3 4 5
- 20. Provide a speedy on-ramp
- 21. Programming languages, as many as you can
- 22. Obsess over your documentation
- 23. Support: bake it in from the beginning
- 24. Know your forever user Use your principles Names stick Preserve optionality Manual processes first 1 2 3 4 5
- 25. Know your forever user Use your principles Names stick Preserve optionality Manual processes first 1 2 3 4 5
- 26. A N O T H E R W A Y
- 29. Know your forever user Use your principles Names stick Preserve optionality Manual processes first 1 2 3 4 5
- 30. Know your forever user Use your principles Names stick Preserve optionality Manual processes first 1 2 3 4 5
- 31. Ensure it’s truly unimportant. Then, go for it. High confidence required. Pursue strong organizational commitment. YOLO Be thoughtful and careful. Less confidence may be needed, but don’t make the decision alone. TRAPDOOR TUNABLE IMPORTANT (High impact) UNIMPORTANT (Low impact) Decision-making framework
- 34. Know your forever user Use your principles Names stick Preserve optionality Manual processes first 1 2 3 4 5
- 35. Know your forever user Use your principles Names stick Preserve optionality Manual processes first 1 2 3 4 5
- 36. Marketing Ops Sales Ops People Ops Financial Ops User Ops
- 37. Marketing Ops Sales Ops People Ops Financial Ops User Ops
- 39. GLOBAL PAYMENTS AND TREASURY NETWORK RADARSIGMABILLING CONNECT TERMINAL ISSUINGPAYMENTS
- 41. Know your forever user Use your principles Names stick Preserve optionality Manual processes first 1 2 3 4 5
- 42. Know your forever user Use your principles Names stick Preserve optionality Manual processes first 1 2 3 4 5