SlideShare a Scribd company logo
Network Analysis
                                                                        • Network analysis is the general name given to
                                                                          certain specific techniques which can be used
              Basic Concepts of Network
                                                                          for the
                       Analysis                                            – planning,
                                Presented by:                              – management and
                                                Anupam Kumar               – control
                                                        Reader
                        School of Management Sciences, Varanasi         • of projects.
                                    Email: anupamkr@gmail.com



                             © Copyright 2013 Anupam Kumar          1                        © Copyright 2013 Anupam Kumar        2




                                Project                                            Project Management
       • Project is a temporary endeavour undertaken                    • A big project usually have many activities and
         to create a unique product                                        – certain activities can begin only when
                                                                           – some specific activities are completed.
          – Project are unique undertakings
                                                                        • It is in the interest of the organization to have a
          – Project are composed of interdependent activities             comprehensive study of the entire project in
          – Project create quality deliverables                           terms of
          – Project involve multiple resources                             – precedence and succession of various activities
          – Projects are not synonymous with the products of               – as well as resource available
            the project                                                    – to perform these activities
          – Projects are driven by competing constrains                    – with an objective to evolve some better and quick
                                                                             plan to complete work.

                             © Copyright 2013 Anupam Kumar          3                        © Copyright 2013 Anupam Kumar        4




                     Project Evaluation                                    Project Management & Control
       • The most commonly used project evaluation chart had been
         the Gantt Chart.                                               • However Gantt Chart does not clearly indicate
       • They provide an easy graphical representation of when             – details regarding the progress of activities
         activities (might) take place.
                                                                           – interrelation ship between the separate activities
                                                                        • These deficiencies can be eliminated to a large
                                                                          extent by showing the interdependence of
                                                                          various activities by means of connecting
                                                                          arrows.
                                                                        • This technique is called network technique.

                             © Copyright 2013 Anupam Kumar          5                        © Copyright 2013 Anupam Kumar        6




© Copyright 2013 Anupam Kumar                                                                                                         1
Project Network                                                                Activity in Arrow and Node
       • The Project Network is shown with the help of                                                Activity on Arrow                            Activity on Node
         Arrows & Nodes like:
         Arrows       An arrow leads from tail to head directionally
                                                                                                      - An arrow represents a                      - A completion of an
            – Indicate ACTIVITY, a time consuming effort that is
              required to perform a part of the work.
                                                                                                        task, while a node is the                    activity is represented
                                                                                                        completion of a task                         by a node
            Nodes n A node is represented by a circle                                                 - Arrows represent order
                                                                                                        of events
            - Indicate EVENT, a point in time where one or more
               activities start and/or finish.


                                      © Copyright 2013 Anupam Kumar                               7                                © Copyright 2013 Anupam Kumar                   8




           Terms used in Network Analysis                                                                              Numbering of Events
       •   Precessor Activity                         •    Optimistic Time                            • Every activity in the network is defined by its start and end
            – An activity that must occur                    – Time for completing an activity if       events. The numbering is done in ascending order.
              before another activity.                         all goes well.
                                                                                                         – Initial Start Event is numbered first.
       •   Successor Activity                         •    Pessimistic Time
                                                                                                         – All arrows beginning in this event are crossed.
            – An activity that must occur after              – Time for completing an activity if
              another activity                                 all goes wrong.                           – Put next higher number for particular event where only crossed
       •   Dummy Activity                             •    Most Likely Time                                arrows end.
            – An activity that consumes no                   – Time for completing an activity
              time but shows precedence                        that is the consensus best                                      4                       7
              between events.                                  estimate.
       •   Activity Duration                          •    Expected Time
            – In CPM: the best estimate of the               – Average time for completing an
              time to complete an activity                     activity                                            1           2             5
            – In PERT: the expected or average
              time to complete an activity.
                                      © Copyright 2013 Anupam Kumar                               9                            3                        6
                                                                                                                                   © Copyright 2013 Anupam Kumar                  10




                                     Illustration                                                                            Activity Slack
       • A particular job operation in a plant undergoes the following                                • Each event has two important times associated with it :
         processes A, B, C, D, E & F along with time each activity takes                                 - Earliest time , TE, which is a calendar time when a event can occur
         in weeks.                                                                                         when all the predecessor events completed at the earliest possible
            – How much time is required for the inventory to be ready for sale?                            times
            – Can some activity start at a later time, as this would help optimize the
                                                                                                         - Latest time , TL , which is the latest time the event can occur with out
              manpower resources?
                                                                                                           delaying the subsequent events and completion of project.

                                            B
                                                                                                      • Difference between the latest time and the earliest time of an
                                                            E                                           event is the slack time for that event
                                1                           7
       Inventory        A              C                                    F       For Sale
                                                                                                         – Positive slack : Slack is the amount of time an event can be delayed
                                                                                                           without delaying the project completion
                                            D
                                      © Copyright 2013 Anupam Kumar                              11                                © Copyright 2013 Anupam Kumar                  12




© Copyright 2013 Anupam Kumar                                                                                                                                                          2
Calculating the Slacks                                                                Total Float or Total Slack
                                         B
                                                                                                       • It is the amount of time an activity can be delayed
                                    2        4
                                                               E                                         beyond its earliest possible starting time without
                                                                                                         delaying the project completion if other activities
                                                           6       8
                               1                                                                         take their estimated duration.
                                         C               7
      Inventory        A                                                       F          For Sale     • It gives the indication of the criticality of an activity.
                                     1       3                                                         • An activity with little float stands a good chance of
                   0       0                                                11 11
                                                                                                         delaying the project and should be carefully
                                             D                                                           monitored.
                                                                                                          Total float for activity (i-j) = LE (j) – EE (i) – D;
                                         6       6
                                                                                                           Where LE is Latest Event Time, EE is Earliest Event Time and
                                   © Copyright 2013 Anupam Kumar                              13
                                                                                                            D is Duration.     © Copyright 2013 Anupam Kumar            14




                       Free Float or Free Slack                                                                Independent Float or Slack
         • It is the amount of time an activity can be delayed                                         • It is the time span by which an activity can be
           without delaying the early start of a successor                                               expanded or shifted such that the latest time of the
           activity.                                                                                     preceding activity and the earliest time of the
            Free Float for activity (i-j) = EE(j) – EE(i) – D;                                           succeeding activity is maintained.
             Where LE is Latest Event Time, EE is Earliest Event Time and                              • A shifting of the activity in this area has no influence
              D is Duration.                                                                             on the further progress of the project.
                               1                                                                           If D > ((EE(j) – LE(i)) then:
                                         C                 7
       Inventory       A                                                        F          For Sale
                                                                                                           Independent Float(i-j) = EE(j) – LE(i) – D, else
                                     1       3
                   0       0                                                11 11                          Independent Float(i-j) = 0;
                                                                                                           where LE is Latest Event Time, EE is Earliest Event Time and
                                                                                                           D is Duration.
                                   © Copyright 2013 Anupam Kumar                              15                                  © Copyright 2013 Anupam Kumar                       16




         Calculate the Slacks for activity C-E                                                                Calculate the Activity Slacks
                                         B
                                                                                                                        2                   3                     4
                                                                                                                  A           D                       E               F
                                                               E
                                    2        4
                                                                                                                                                                              8
                                                           6       8
                               1
                                         C               7                                                              2
      Inventory        A                                                       F          For Sale     O          B           G                                                   K
                                                                                                                                            3
                                     1       4                                                                                                                            5
                   0       0                                                11 11                                                                                 4
                                                                                                                                                      I               J
                                                                                                                                        1
                                             D                                                                          2
                                                                       Total Slack = 8 – 1 – 4 = 3                C           H
                                                                       Free Slack = 6 – 1 – 4= 1
                                         6       6                     Independent Slack = 6 – 4 – 4
                                                                                          = (-2)
                                                                       Independent Slack = 0
                                   © Copyright 2013 Anupam Kumar                              17                                  © Copyright 2013 Anupam Kumar                       18




© Copyright 2013 Anupam Kumar                                                                                                                                                              3
Calculating Activity Slack                                                                                 Critical Path
          0       2     2           5           5           9      9           17        • Critical Path is that the sequence of activities
          0   2   2     2    3      5           5      4    9      9    8      17          and events where there is no “slack” i.e..
                                                                                              – Zero slack

          0       2     2           5

          3   2   5     5    3      8
                                                                                         • Critical Path is the
                                                5           9      9           14             – Longest path through a network
                                                8      4    12    12    5      17             – Path having maximum project completion time
          0       2     2           3
                                                       Total Slack (j)
          5   2   7     7    1      8                  Free Slack (j)
                                                       Independent Slack (j)
                            © Copyright 2013 Anupam Kumar                           19                                       © Copyright 2013 Anupam Kumar                                   20




                                                                                                                         Bibliography
                                                                                         •   Buffa, E.S. and Sarin, R.K., “Modern Production/Operations Management,” Eighth Edition.
                                                                                             Singapore: John Wiley & Sons (Asia). 1994.
                                                                                         •   Martinich, J.S., “Production and Operations Management: An Applied Approach”, Singapore: John
                                                                                             Wiley & Sons (Asia), 2003.
                                                                                         •   Badi, R.V. and Badi, N.V., “Production and Operations Management”, Second Edition, New Delhi:
                                                                                             Vrinda Publication, 2008.
                  For further details…                                                   •   Chary, S.N., “Productions and Operations Management,” Third Edition, New Delhi: Tata McGraw
                                                                                             Hill, 2004
                                                                                         •   Goel, B.S., “Production Operations Management”, Twenty Second Edition, Meerut, U.P.: Pragati
                                                                                             Prakashan, 2010.
                                                                                         •   Kachru, U. “Production and Operations Management: Text and Cases,” New Delhi: Excel Books,
                                                                                             2007.
                                   Contact:                                              •   Rama Murthy, P., “Production and Operations Management,” New Delhi: New Age International,
                                              Anupam Kumar                                   2012.
                                                                                         •   Chunawalla, S.A., and Patel, D.R., “Production and Operations Management,” Mumbai: Himalaya
                                                      Reader                                 Publishing House, 2006.
                      School of Management Sciences, Varanasi                            •   Jauhari, V. and Dutta, K., “Services: Marketing Operations and Management,” New Delhi: Oxford
                                                                                             University Press, 2010.
                                  Email: anupamkr@gmail.com                              •   Verma, H.V., “Services Marketing: Text and Cases,” New Delhi: Dorling Kindersley, Pearson
                                                                                             Education, 2009.



                            © Copyright 2013 Anupam Kumar                           21                                       © Copyright 2013 Anupam Kumar                                   22




© Copyright 2013 Anupam Kumar                                                                                                                                                                     4

More Related Content

PPTX
Digitalisation in Management
PPTX
MIS in Manufacturing Sector
PDF
Accounting for managers
PPTX
Service System Design Matrix
PPTX
Outsourcing ppt
PPTX
Plant location
PPTX
PDF
Operation Management PowerPoint Presentation Slides
Digitalisation in Management
MIS in Manufacturing Sector
Accounting for managers
Service System Design Matrix
Outsourcing ppt
Plant location
Operation Management PowerPoint Presentation Slides

Viewers also liked (18)

PDF
Assignment Theoretical Operations Management
PDF
Numerical assignment
PDF
Programme evaluation and review technique (pert)
PDF
Evolution part 2
PDF
Critical path method
PDF
Inventory management & control
PPT
Business Functions And Organisation
PPT
Different Types of Business Organisation
PPSX
Health-care providers fall short on stress management!
PPT
Principles of management
PPTX
Chapter 4 organizing
PPTX
14 Principles of HENRI FAYOL project on KFC Class-XII
PDF
Business Studies (Principles of Management) Project Class 12th CBSE
PPT
ppt on Stress management
PDF
Decision making
PPSX
Project management
PPT
Stress Management Presentation
Assignment Theoretical Operations Management
Numerical assignment
Programme evaluation and review technique (pert)
Evolution part 2
Critical path method
Inventory management & control
Business Functions And Organisation
Different Types of Business Organisation
Health-care providers fall short on stress management!
Principles of management
Chapter 4 organizing
14 Principles of HENRI FAYOL project on KFC Class-XII
Business Studies (Principles of Management) Project Class 12th CBSE
ppt on Stress management
Decision making
Project management
Stress Management Presentation
Ad

Similar to Basic concepts of network analysis (20)

PPT
06 pert cpm (1)
PPTX
Network analysis & cpm
PPT
Ch3 proj.mgt
PPTX
Unit 5 project management
PPT
06 pert cpm
PPTX
Pert & cpm project management
PPTX
PPT
Network Analysis : Pert & C P Management
PPT
3...06 pert cpm
DOC
Business planning and project management
PPT
Network analysis cpm module3 ppt
PPTX
Session 9 - Project scheduling-PERT-CPM-Network diagram.pptx
PDF
Project mangement chp 1 12
PPT
13 lecture project management
PPTX
PERT & CPM presentation based on mining engineering
PPT
Fundamental of networking in PROJECT INFRASTRUCTURE
PDF
Chapter 6 Scheduling CPM PERT Classes.pdf
PPTX
project management-cpm and pert methods for managers
PPTX
Session 9 - Project scheduling-PERT-CPM-Network diagram.pptx
PPT
Project Management: NETWORK ANALYSIS - CPM and PERT
06 pert cpm (1)
Network analysis & cpm
Ch3 proj.mgt
Unit 5 project management
06 pert cpm
Pert & cpm project management
Network Analysis : Pert & C P Management
3...06 pert cpm
Business planning and project management
Network analysis cpm module3 ppt
Session 9 - Project scheduling-PERT-CPM-Network diagram.pptx
Project mangement chp 1 12
13 lecture project management
PERT & CPM presentation based on mining engineering
Fundamental of networking in PROJECT INFRASTRUCTURE
Chapter 6 Scheduling CPM PERT Classes.pdf
project management-cpm and pert methods for managers
Session 9 - Project scheduling-PERT-CPM-Network diagram.pptx
Project Management: NETWORK ANALYSIS - CPM and PERT
Ad

More from Anupam Kumar (20)

PDF
Supply Chain Management vs Logistics Management
PDF
Socio Economic Analysis
PDF
Analyzing Tourism through the 4-A Framework
PDF
Strategy development patterns and process
PDF
Strategic management in different business context
PDF
Strategic fit and stretch
PDF
Strategic management model
PDF
Concept of corporate planning
PDF
Vision & mission statement
PDF
Foundation of strategic management
PDF
Dynamics and Dimensions Pertaining to the Purchase of Capital Goods
PDF
Indian Furniture Industry: Is It Time to Commoditize?
PDF
Total quality management (tqm)
PDF
Six sigma
PDF
Statistical quality control
PDF
Quality and quality control
PDF
Maintenance management
PDF
Time & motion study
PDF
Concepts of work study
PDF
Types of layouts
Supply Chain Management vs Logistics Management
Socio Economic Analysis
Analyzing Tourism through the 4-A Framework
Strategy development patterns and process
Strategic management in different business context
Strategic fit and stretch
Strategic management model
Concept of corporate planning
Vision & mission statement
Foundation of strategic management
Dynamics and Dimensions Pertaining to the Purchase of Capital Goods
Indian Furniture Industry: Is It Time to Commoditize?
Total quality management (tqm)
Six sigma
Statistical quality control
Quality and quality control
Maintenance management
Time & motion study
Concepts of work study
Types of layouts

Recently uploaded (20)

PPTX
GDM (1) (1).pptx small presentation for students
PDF
2.FourierTransform-ShortQuestionswithAnswers.pdf
PPTX
human mycosis Human fungal infections are called human mycosis..pptx
PDF
Computing-Curriculum for Schools in Ghana
PPTX
Institutional Correction lecture only . . .
PPTX
school management -TNTEU- B.Ed., Semester II Unit 1.pptx
PDF
Complications of Minimal Access Surgery at WLH
PDF
VCE English Exam - Section C Student Revision Booklet
PDF
Classroom Observation Tools for Teachers
PDF
Abdominal Access Techniques with Prof. Dr. R K Mishra
PDF
Module 4: Burden of Disease Tutorial Slides S2 2025
PDF
01-Introduction-to-Information-Management.pdf
PDF
Saundersa Comprehensive Review for the NCLEX-RN Examination.pdf
PDF
O7-L3 Supply Chain Operations - ICLT Program
PDF
O5-L3 Freight Transport Ops (International) V1.pdf
PPTX
BOWEL ELIMINATION FACTORS AFFECTING AND TYPES
PPTX
PPT- ENG7_QUARTER1_LESSON1_WEEK1. IMAGERY -DESCRIPTIONS pptx.pptx
PDF
Insiders guide to clinical Medicine.pdf
PDF
FourierSeries-QuestionsWithAnswers(Part-A).pdf
PDF
grade 11-chemistry_fetena_net_5883.pdf teacher guide for all student
GDM (1) (1).pptx small presentation for students
2.FourierTransform-ShortQuestionswithAnswers.pdf
human mycosis Human fungal infections are called human mycosis..pptx
Computing-Curriculum for Schools in Ghana
Institutional Correction lecture only . . .
school management -TNTEU- B.Ed., Semester II Unit 1.pptx
Complications of Minimal Access Surgery at WLH
VCE English Exam - Section C Student Revision Booklet
Classroom Observation Tools for Teachers
Abdominal Access Techniques with Prof. Dr. R K Mishra
Module 4: Burden of Disease Tutorial Slides S2 2025
01-Introduction-to-Information-Management.pdf
Saundersa Comprehensive Review for the NCLEX-RN Examination.pdf
O7-L3 Supply Chain Operations - ICLT Program
O5-L3 Freight Transport Ops (International) V1.pdf
BOWEL ELIMINATION FACTORS AFFECTING AND TYPES
PPT- ENG7_QUARTER1_LESSON1_WEEK1. IMAGERY -DESCRIPTIONS pptx.pptx
Insiders guide to clinical Medicine.pdf
FourierSeries-QuestionsWithAnswers(Part-A).pdf
grade 11-chemistry_fetena_net_5883.pdf teacher guide for all student

Basic concepts of network analysis

  • 1. Network Analysis • Network analysis is the general name given to certain specific techniques which can be used Basic Concepts of Network for the Analysis – planning, Presented by: – management and Anupam Kumar – control Reader School of Management Sciences, Varanasi • of projects. Email: anupamkr@gmail.com © Copyright 2013 Anupam Kumar 1 © Copyright 2013 Anupam Kumar 2 Project Project Management • Project is a temporary endeavour undertaken • A big project usually have many activities and to create a unique product – certain activities can begin only when – some specific activities are completed. – Project are unique undertakings • It is in the interest of the organization to have a – Project are composed of interdependent activities comprehensive study of the entire project in – Project create quality deliverables terms of – Project involve multiple resources – precedence and succession of various activities – Projects are not synonymous with the products of – as well as resource available the project – to perform these activities – Projects are driven by competing constrains – with an objective to evolve some better and quick plan to complete work. © Copyright 2013 Anupam Kumar 3 © Copyright 2013 Anupam Kumar 4 Project Evaluation Project Management & Control • The most commonly used project evaluation chart had been the Gantt Chart. • However Gantt Chart does not clearly indicate • They provide an easy graphical representation of when – details regarding the progress of activities activities (might) take place. – interrelation ship between the separate activities • These deficiencies can be eliminated to a large extent by showing the interdependence of various activities by means of connecting arrows. • This technique is called network technique. © Copyright 2013 Anupam Kumar 5 © Copyright 2013 Anupam Kumar 6 © Copyright 2013 Anupam Kumar 1
  • 2. Project Network Activity in Arrow and Node • The Project Network is shown with the help of Activity on Arrow Activity on Node Arrows & Nodes like: Arrows An arrow leads from tail to head directionally - An arrow represents a - A completion of an – Indicate ACTIVITY, a time consuming effort that is required to perform a part of the work. task, while a node is the activity is represented completion of a task by a node Nodes n A node is represented by a circle - Arrows represent order of events - Indicate EVENT, a point in time where one or more activities start and/or finish. © Copyright 2013 Anupam Kumar 7 © Copyright 2013 Anupam Kumar 8 Terms used in Network Analysis Numbering of Events • Precessor Activity • Optimistic Time • Every activity in the network is defined by its start and end – An activity that must occur – Time for completing an activity if events. The numbering is done in ascending order. before another activity. all goes well. – Initial Start Event is numbered first. • Successor Activity • Pessimistic Time – All arrows beginning in this event are crossed. – An activity that must occur after – Time for completing an activity if another activity all goes wrong. – Put next higher number for particular event where only crossed • Dummy Activity • Most Likely Time arrows end. – An activity that consumes no – Time for completing an activity time but shows precedence that is the consensus best 4 7 between events. estimate. • Activity Duration • Expected Time – In CPM: the best estimate of the – Average time for completing an time to complete an activity activity 1 2 5 – In PERT: the expected or average time to complete an activity. © Copyright 2013 Anupam Kumar 9 3 6 © Copyright 2013 Anupam Kumar 10 Illustration Activity Slack • A particular job operation in a plant undergoes the following • Each event has two important times associated with it : processes A, B, C, D, E & F along with time each activity takes - Earliest time , TE, which is a calendar time when a event can occur in weeks. when all the predecessor events completed at the earliest possible – How much time is required for the inventory to be ready for sale? times – Can some activity start at a later time, as this would help optimize the - Latest time , TL , which is the latest time the event can occur with out manpower resources? delaying the subsequent events and completion of project. B • Difference between the latest time and the earliest time of an E event is the slack time for that event 1 7 Inventory A C F For Sale – Positive slack : Slack is the amount of time an event can be delayed without delaying the project completion D © Copyright 2013 Anupam Kumar 11 © Copyright 2013 Anupam Kumar 12 © Copyright 2013 Anupam Kumar 2
  • 3. Calculating the Slacks Total Float or Total Slack B • It is the amount of time an activity can be delayed 2 4 E beyond its earliest possible starting time without delaying the project completion if other activities 6 8 1 take their estimated duration. C 7 Inventory A F For Sale • It gives the indication of the criticality of an activity. 1 3 • An activity with little float stands a good chance of 0 0 11 11 delaying the project and should be carefully D monitored. Total float for activity (i-j) = LE (j) – EE (i) – D; 6 6 Where LE is Latest Event Time, EE is Earliest Event Time and © Copyright 2013 Anupam Kumar 13 D is Duration. © Copyright 2013 Anupam Kumar 14 Free Float or Free Slack Independent Float or Slack • It is the amount of time an activity can be delayed • It is the time span by which an activity can be without delaying the early start of a successor expanded or shifted such that the latest time of the activity. preceding activity and the earliest time of the Free Float for activity (i-j) = EE(j) – EE(i) – D; succeeding activity is maintained. Where LE is Latest Event Time, EE is Earliest Event Time and • A shifting of the activity in this area has no influence D is Duration. on the further progress of the project. 1 If D > ((EE(j) – LE(i)) then: C 7 Inventory A F For Sale Independent Float(i-j) = EE(j) – LE(i) – D, else 1 3 0 0 11 11 Independent Float(i-j) = 0; where LE is Latest Event Time, EE is Earliest Event Time and D is Duration. © Copyright 2013 Anupam Kumar 15 © Copyright 2013 Anupam Kumar 16 Calculate the Slacks for activity C-E Calculate the Activity Slacks B 2 3 4 A D E F E 2 4 8 6 8 1 C 7 2 Inventory A F For Sale O B G K 3 1 4 5 0 0 11 11 4 I J 1 D 2 Total Slack = 8 – 1 – 4 = 3 C H Free Slack = 6 – 1 – 4= 1 6 6 Independent Slack = 6 – 4 – 4 = (-2) Independent Slack = 0 © Copyright 2013 Anupam Kumar 17 © Copyright 2013 Anupam Kumar 18 © Copyright 2013 Anupam Kumar 3
  • 4. Calculating Activity Slack Critical Path 0 2 2 5 5 9 9 17 • Critical Path is that the sequence of activities 0 2 2 2 3 5 5 4 9 9 8 17 and events where there is no “slack” i.e.. – Zero slack 0 2 2 5 3 2 5 5 3 8 • Critical Path is the 5 9 9 14 – Longest path through a network 8 4 12 12 5 17 – Path having maximum project completion time 0 2 2 3 Total Slack (j) 5 2 7 7 1 8 Free Slack (j) Independent Slack (j) © Copyright 2013 Anupam Kumar 19 © Copyright 2013 Anupam Kumar 20 Bibliography • Buffa, E.S. and Sarin, R.K., “Modern Production/Operations Management,” Eighth Edition. Singapore: John Wiley & Sons (Asia). 1994. • Martinich, J.S., “Production and Operations Management: An Applied Approach”, Singapore: John Wiley & Sons (Asia), 2003. • Badi, R.V. and Badi, N.V., “Production and Operations Management”, Second Edition, New Delhi: Vrinda Publication, 2008. For further details… • Chary, S.N., “Productions and Operations Management,” Third Edition, New Delhi: Tata McGraw Hill, 2004 • Goel, B.S., “Production Operations Management”, Twenty Second Edition, Meerut, U.P.: Pragati Prakashan, 2010. • Kachru, U. “Production and Operations Management: Text and Cases,” New Delhi: Excel Books, 2007. Contact: • Rama Murthy, P., “Production and Operations Management,” New Delhi: New Age International, Anupam Kumar 2012. • Chunawalla, S.A., and Patel, D.R., “Production and Operations Management,” Mumbai: Himalaya Reader Publishing House, 2006. School of Management Sciences, Varanasi • Jauhari, V. and Dutta, K., “Services: Marketing Operations and Management,” New Delhi: Oxford University Press, 2010. Email: anupamkr@gmail.com • Verma, H.V., “Services Marketing: Text and Cases,” New Delhi: Dorling Kindersley, Pearson Education, 2009. © Copyright 2013 Anupam Kumar 21 © Copyright 2013 Anupam Kumar 22 © Copyright 2013 Anupam Kumar 4