The document outlines the evolution from Web 1.0 to Web 2.0, highlighting the shift from static, information-centered websites to dynamic, interactive platforms that emphasize user-generated content and social interaction. It discusses various Web 2.0 tools such as social media, blogs, and crowd-sourcing, illustrating their significance in modern communication and marketing. Statistics demonstrate widespread internet access and the growing engagement of UK adults on social networking sites, emphasizing the importance of being present in online discussions.