The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn, and relearn. - Alvin Toffler
Web 2.0 refers to second-generation internet-based services that emphasize online collaboration and sharing among users and encourage users to add value through tagging, commenting, and modifying content. Some key characteristics include rich, interactive interfaces; user-generated content; and network effects from user contributions.