Best Practices for BI Implementations
- 1. BI Implementation Best Practices Gera Mats Practice Lead – SAP 1
- 2. © 2011 SAP AG. All rights reserved. 2Internal Agenda Customer Use Case Achieving business value Other strategies for success
- 3. © 2011 SAP AG. All rights reserved. 3Internal BI Success Rate Then & Now In 2003-4 Gartner had reported that ‘More than 50% of BI Projects will fail to meet business expectations’. .. Today? Through 2014 ‘…less than 30% of BI Projects will meet business expectations’ 70% or more will fail!
- 4. © 2011 SAP AG. All rights reserved. 4Internal • The following issues were identified • Senior leadership (CFO) is complaining about lack of BI reports • Linkages are missing between Business Opportunity and BI Delivery Approaches • Users are settling for dumping data to excel for analysis • No BI Competency Center and BI governance strategy • Reporting tools are not leveraged appropriately • Some country-level reporting is not available and long turnaround times are required • No mobile strategy • Users empowered with business relevant analytics for critical decisions • Alignment of analytics, business process, and technology to enable simplification • SAP BusinessObjects Business Intelligence platform and mobility fully leveraged • Best practices adopted for report and dashboard design • Knowledge transfer and education driving BI adoption across the business • Business Intelligence Strategy implemented with a self-sufficient BICC • Analytics found via any mobile device (iOS/Android/Blackberry) Customer Case Study: Current State and Future Vision THE PAST and Current State… THE FUTURE…
- 5. © 2011 SAP AG. All rights reserved. 5Internal Steps to achieving Customer’s reporting and analytics goals 1) Refocus – (Deliver on Project Commitments) 2) Monetize – (Align Analytics with Business Members & Their Needs)
- 6. © 2011 SAP AG. All rights reserved. 6Internal Achieving Business Value from your BI (IT) Projects • Define early what it means to “meet business expectations” • Constantly involve representative(s) from the business • Set up weekly, bi-weekly reviews with business representatives • Evolve business users from a “reporting mind-set” to an “analytic” mindset and if you can to an “informatics” mindset • Business understanding of the “art of the possible” did not evolve with the evolution of the BI possibilities today
- 7. © 2011 SAP AG. All rights reserved. 7Internal #. Create a BICC because it sounds cool
- 8. © 2011 SAP AG. All rights reserved. 8Internal Evolutionary Process to Establishing BICC As additional projects roll in, the need for centralized support and well-defined process becomes KEY to maintaining success Standards, Best practices and proper resources lead by the BICC will: Lower Cost of Ownership Increased Project Efficiency Increased User Satisfaction and Deliverable Quality BI Competency Center 1st Project Maintain / Optimize 5th Project Maintain / Optimize NumberofRequests Adoption Curve Enterprise Departmental 5th Project – Lose Control – Over budget - Incomplete 54h Project – no priorities 3rd Project BICC Evolving No Standards, Best practices and resources changing without Knowledge transfer - No BICC will: Increased Cost of Ownership Increased Project In-Efficiency Decreased User Satisfaction and Deliverable Quality As additional projects roll in, the need for centralized support and well-defined process becomes KEY to maintaining success BICC Evolving 2nd Project No BI Competency Center – “Get it done mentality” BI Implementation Framework 2nd Project Maintain / Optimize 4th Project 3rd Project Maintain / Optimize Maintain / Optimize Time/Cost
- 9. © 2011 SAP AG. All rights reserved. 9Internal #. Become one with the end user
- 10. © 2011 SAP AG. All rights reserved. 10Internal Work with the end user to understand their true needs
- 11. © 2011 SAP AG. All rights reserved. 11Internal #. Educate
- 12. © 2011 SAP AG. All rights reserved. 12Internal Training and Education • Training • Start ASAP • Software 1GB -> 4GB • Workshops • Demos • Analytics training • Example • KM – Three Elements • Enabling Environment • Knowledge Stock • Knowledge Practices “…60% of satisfaction with business benefits realized from KM concepts…..”
- 13. © 2011 SAP AG. All rights reserved. 13Internal #. Involve IT from day 1
- 14. © 2011 SAP AG. All rights reserved. 14Internal IT must be involved
- 15. © 2011 SAP AG. All rights reserved. 15Internal #. Don’t underestimate technical issues
- 16. © 2011 SAP AG. All rights reserved. 16Internal Track and follow technical issues! • Track/follow up on technical issues! • Technical issues • Timelines • Preparation • Executive Sponsor awareness • Control
- 17. © 2011 SAP AG. All rights reserved. 17Internal #. Anticipate development needs
- 18. © 2011 SAP AG. All rights reserved. 18Internal Understand what is needed from development! • Dashboard • What type of information will we need to display? • How does this impact my development? • How does this impact my data model?
- 19. © 2011 SAP AG. All rights reserved. 19Internal #. Modeling is still critical
- 20. © 2011 SAP AG. All rights reserved. 20Internal EDW vs FEDW • We hear “single version of the truth” • FEDW gives all benefits of a EDW but goes even further • Difficult to implement • Common semantic definitions & standards = “single version of the truth”
- 21. © 2011 SAP AG. All rights reserved. 21Internal #. Innovate
- 22. © 2011 SAP AG. All rights reserved. 22Internal Innovate, embrace, collaborate, explore! Embrace new technologies Mobility Collaboration Investigation through analytics
- 23. © 2011 SAP AG. All rights reserved. 23Internal Action NOW In 2003-4 Gartner had reported that ‘More than 50% of BI Projects will fail to meet business expectations’. .. Today? Through 2014 ‘…less than 30% of BI Projects will not meet business expectations’ 70% or higher will succeed!
- 24. © 2011 SAP AG. All rights reserved. 24Internal Thank you!