Ten Best Practices for Successful Global Teams

Ten Best Practices
For Successful Global Teams

Dr. Bett Mickels

WorldWideTeams Consulting

October, 2013 www.worldwideteams.com 1

Global Teams Definition – Benefits - Problem

Definition: “Global Teams is a group of geographically dispersed individuals
who work across time, space, and organizational boundaries with links
strengthened by webs of communication technology. They have
complementary skills and are committed to a common purpose … ” (1)

Benefits of Global Teams: Collaboration, gathered expertise,
productivity, responsiveness to priorities

Problem: Teams can spin out of control, exceed budget, underperform


Group Discussion on Types of Teams

Question: Have you ever been a member of a team?

•  Who was on the team?

•  What was the type of team?

•  What did you work on?

•  What was the outcome?


Global Team Success Starts with Team Formation

Key indicator of success for global team performance

depends on how well you form the team

The essential ﬁrst stage


Forming the Global Team

Input Equals Output


Ten Best Practices For Successful Global Teams

•  Sponsorship

•  Team Leader

•  Team Selection

•  Team Characteristic

•  Objectives

•  Process (Technology)

•  Communication

•  Trust

•  Project Management

•  Best Practice Sharing


#1 Best Practice Supportive Sponsors

The more critical the team…
The higher level of leadership is needed

#1 Best Practice Supportive Sponsors

•  Validate team objective is aligned with organization strategy

•  Understand impact of outcome on customer or end user

•  Display public and private support of the team

•  Be active in tracking team objectives

•  Ensure team has resources to complete team objective


#2 Best Practice Competent Team Leader

Team Leader Most Critical Position
Trusted key leader within project scope
Create or manifest vision and objective
Main point of contact for outcome
Realign team when necessary


#2 Best Practice Competent Team Leader

Sponsor
Leader
Members
= Results and
Team Outcome
Strategy,
Objective, and
Resources +
(2)
Hourglass Team Strategy℠

#3 Best Practice Team Member Selection

Drives Selection
•  Team objective
•  Resources
Assessment before selection
•  Skills and capabilities
•  Emotional characteristics
How Many
•  Number of members [smallest possible]
•  Reduced size may increase team’s output


•  Establish Project Management – milestones are critical

•  Encourage members to support success and development

•  Increase teambuilding (members know who was chosen/why)

•  Foster team synergy through relationship building

•  Diversify team--gender, location, time in position, background



Empowerment –

Members with a vested interest in team

objective and support from direct

supervisor or leader align

quickly and add value

What is your True North?


#4 Best Practice Team Member Traits

Flexibility
Adaptability
Resourcefulness
Open-minded
Change “quotient”
Leadership Skills
Performance
Ownership

#4 Best Practice Team Member Traits

Ÿ  Schedule team building activity early in formation

•  Encourage personal and professional relationship building

•  Face-to-face enhances team trust (photo for virtual)


Group Discussion – Team Member Traits

Think back to a team that you were on --

•  What did a team member do that was helpful?

•  What did a team member do that hurt the
team’s work?

•  What are some of the skills or traits that you
bring to a team?


#5 Best Practice Team Objectives

Lack of Clear Team Objective Kills Performance

•  Clear, concise objectives
•  Agreement on objectives
•  Ability to verbalize objective
•  Objectives support end user
•  Conflicting objectives


#5 Best Practice Team Objectives

•  Establish team objective as ﬁlter for decision-making

•  Ensure team objectives are written down

•  Check for agreement and understanding of objective

•  Pulse check agreement throughout the team cycle


#6 Best Practice Process and Technology

•  Different team processes are used successfully

•  Best suited to support team objectives

•  Leader perform technology assessment

•  Open to new ways of doing things and ﬂexible


#6 Best Practice Process and Technology

Technology is a bridge for

global process and communication challenges


#7 Best Practice Team Trust

Swift trust is needed when a diverse group of experts if brought together in a
temporary organization such as a virtual team created for an urgent project.

SWIFT
TRUST


Team Members . . .

•  use different primary languages

•  have different cultures, time zones, customs

•  work in all types of organizations

•  live in far-away countries

However, they come together for one purpose



•  Create cultural awareness – celebrate it

•  Encourage personal professional relationships with members

•  Create a work protocol – discipline enhances trust

•  Take periodic pulse regarding team collaboration

•  Establish team norms (reduces disruption in later stages)


#8 Best Practice Communication

•  Leader and member both have communication responsibility

•  Communicate method of decision-making (early)

•  Eliminate or reduce conﬂicting goals

•  Establish communication protocol


#9 Best Practice Project Management

What is Project Management (PM)?

•  Manages the team’s objectives

•  Determines the critical path to the outcome

•  Communicates to key team sponsors and supervisors

•  Provides timely reporting to the team

•  Measures progress


#9 Best Practice Project Management

Why is Project Management important for teams?

•  Global teams are often in different locations

•  Team members may have conﬂicting responsibilities

•  PM can reduce risk, cut costs, and improve success rates

•  Since the 2008-9 recession more organizations use PM

•  Less option for failed projects

May, 2012 www.worldwideteams.com 26

#10 Best Practice Share Best Practices

Best Teams Share Best Practices

Team leaders make similar mistakes

Existing leaders support new leaders

•  Share best practices with Sponsor and Global Team Leaders

•  Set up a process to integrate best practices – saves time and money

Best Practices

Ten Best Practices For Successful Global Teams

•  Sponsorship

•  Team Leader

•  Team Selection

•  Team Characteristics

•  Objectives

•  Process (Technology)

•  Communication

•  Trust

•  Project Management

•  Best Practice Sharing

October, 2013
www.worldwideteams.com 28

Group Discussion – Best Practices

Of the ten best practices discussed

for successful global teams, which best practice

do you think is the most important

and why?

May, 2012 www.worldwideteams.com 29


Consulting company specializing in
business expansion and global team performance
to increase sales and proﬁts,
solve problems, and capture opportunities

Dr. Bett Mickels, MBA, DBA


www.worldwideteams.com

bettmickels@worldwideteams.com


References

•  Deﬁnition of Global Teams (1)

--http://managementhelp.org/groups/virtual/i

•  HourGlass Clip Art (2)

--http://damyantiwrites.ﬁles.wordpress.com/2011/04/hourglass-icon.jpg


Ten Best Practices for Successful Global Teams

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