Best Practices for Managing SaaS Applications
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The document outlines best practices for managing SaaS applications. It begins with facts about the growing SaaS market and adoption trends. It then discusses challenges of SaaS for large organizations and the changing role of IT. The main section covers best practices such as defining requirements upfront, planning for integration, security, compliance and ongoing support needs. It emphasizes the importance of tools to measure performance across applications, geographies and over time to effectively manage SaaS. The presentation concludes with a question and answer segment.
Best Practices for Managing SaaS Applications
- 1. Best Practices for Managing SaaS Applications February 29, 2012
- 2. Agenda • Facts about SaaS • Best Practices • Demo • Q&A
- 3. Housekeeping • Presentation will last 45 minutes • Submit questions via the chat window • Slides will be made available tomorrow
- 4. Featured speaker Oren Elias CEO Correlsense
- 6. Fact 1: SaaS market is growing fast 2014: $40B SaaS market $40 billion by 2014, 34% of new biz software - IDC research
- 7. Salesforce.com • In Q4 2011 – Revenue: $600M – 100 deals >$1M – Nine deals > $10M - Zdnet Feb 24, 2012
- 8. Fact 2: SaaS adoption is growing • Google Apps: 40 million active users
- 9. Fact 3: Yet SaaS is not always easier “Large organizations still prefer on- premises or hosted applications due to process complexity, data integration requirements, advanced analytics and the need for industry functionality” - Gartner Nov 2011
- 10. Fact 4: SaaS changes IT’s role • What is IT’s role? • Should IT be bypassed? • How should IT work with SaaS vendors?
- 11. BEST PRACTICES
- 12. 1. See the big picture • Define requirements • Functionality • Data security • Stakeholder buy-in • Change management • Identify gaps
- 13. 2. Plan in advance of all needs • Compliance • Business Intelligence • Integration • Security
- 14. Compliance - Cloudlock • Cloud data protection solution • Protects data in Google Apps • Reduces risk and liability
- 15. BI for SalesForce - GoodData • BI Platform as a Service • Quick integration • 11,000 businesses
- 16. Security – Ping Identity • Cloud identity management solutions • Secure and standards-based • Centralized cloud access control
- 17. Integration - Jitterbit • Data integration • Between cloud, SaaS, and on-premise • Low cost and easy UI
- 18. 3. Plan for application support
- 19. 4. Tools to measure performance
- 20. 5. Today: SLAs mean little You!
- 22. Response time vs. uptime • Uptime doesn’t give full story • Ask for metrics that are based on response time
- 23. 6. Need tools for SaaS and on premise
- 24. 7. APM tool to manage and monitor • Clip art
- 26. Dashboard for Application Owners
- 27. Know what is slow
- 28. Compare performance over time
- 31. To Summarize • To manage SaaS effectively: – See the big picture – Plan in advance for all needs – Plan for application support – Tools to measure performance – Today: SLAs mean little – Need tools for SaaS and on premise – APM tools to manage and monitor
- 32. Questions? More information: info@correlsense.com www.correlsense.com/demo www.real-user-monitoring.com Get your free copy SharePath RUM today!
Editor's Notes
- #11: Some other points to remember: what tech skills are needed? How to manage the SaaS deployment? Who is responsible for what? How do you make IT more service-centric?