New approaches to managing complex applications
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The document discusses new strategies for managing complex applications, focusing on identifying and eliminating performance blind spots. It highlights key findings from research on application management tools and the challenges organizations face due to increasing application complexity. Recommendations include a proactive approach for monitoring transactions, understanding user experiences, and integrating various management tools effectively.
New approaches to managing complex applications
- 1. New Approaches to Managing Complex Applications: Eliminating Your Performance Blind Spots October 6, 2011
- 2. Agenda 1. Background 2. APM research 3. Performance blindspots 4. Q&A
- 3. BACKGROUND
- 4. Housekeeping • Presentation will last 30 minutes • Submit questions via the chat window • Slides will be made available tomorrow
- 5. Featured Speakers Ed Hallock Sr. Director Product Management ASG Software Solutions Dan Juengst VP, Solutions Engineering Correlsense
- 6. APM RESEARCH
- 7. Which products are most “core” to your application support strategy? Application management suite/platform 19% products User experience- focused transaction 15% management Data center- focused transaction management 13% Correlation and analytics tools that 11% consolidating metrics Transaction management spanning data 11% center and end user experience Network tools 9% Change and Configuration management 9% products Silo/vertical tools, such as server or database 8% management products Application discovery and dependency 5% mapping products 0% 5% 10% 15% 20% Column % Source: Enterprise Management Associates: End-to-End Application Management in the Age of Cloud Computing
- 8. Which products are most essential for day-to-day application support? Change and/or Configuration Management… 35% Tiered, distributed application monitoring 29% End User Experience monitoring 29% Application Management Platform (Tivoli… 29% Silo tools, such as network, server, or… 27% Transaction Management (transaction path… 27% Appliance-based Application/Transaction… 23% Correlation and analytics tools that… 20% SaaS-based management solutions 18% Cloud-ready SaaS-monitoring 17% “Real” or “Synthetic” Transaction… 17% Cloud-ready transaction monitoring capable… 15% Application discovery and dependency… 15% Other (Please specify) 1% 0% 5% 10% 15% 20% 25% 30% 35% 40% Source: Enterprise Management Associates: Cases (Mentions / Valid Cases) % Valid End-to-End Application Management in the Age of Cloud Computing
- 9. Organizations continue spending in hope of success Forrester: The IT Management Software Market By Categories, 2005 To 2010 •Demand for end-to-end application performance management is critical •The growth is linked to complexity and size of new applications Source: Forrester Research “Market Update: IT Management Software”
- 10. How does IT find out about application issues? Calls from employee users 43% Application or transaction management tools 25% Calls from line of business stakeholders 13% Customer complaints 12% Silo tools 7% 0% 10% 20% 30% 40% 50% Enterprise Management Associates: End-to-End Application Management Column % in the Age of Cloud Computing
- 11. Which of the following transaction types does your organization host? Tiered, distributed transactions/applications that execute across both Java (J2EE, etc.) and 61% .NET Tiered, distributed transactions/applications that span both mainframe & non-mainframe 54% servers Tiered, distributed transactions/applications 50% that do not access a mainframe Tiered, distributed transactions/applications that execute across both on-premise and 49% Cloud/SaaS Integrations between multiple SaaS services (such as NetSuite and SugarCRM, for 35% example) Other (Please specify) 1% 0% 10% 20% 30% 40% 50% 60% 70% Enterprise Management Associates: (Mentions / Valid Cases) % Valid Cases End-to-End Application Management in the Age of Cloud Computing
- 12. Why are IT Organizations Failing To Find Problems Before Users? • Increasing complexity of application environments • Web servers, DB servers, app servers, identity servers… • UNIX, Linux, Windows, J2EE, and .NET… • Systems, apps, storage, switches, accelerators, optimizers… • LAN, WAN, VLAN, internal, external… • Results vary by time, day, function, and location • Organizations have multiple tools – few are integrated or provide real end-user insight • More complex integrations: users, customers, partners, suppliers, international
- 14. But What Does it Really Take? How do you really manage these crazy, dynamic, and complex applications? Be Paranoid Be Smart Be Lazy You have to be three things at once…
- 15. 1. Be Paranoid = Watch Every Transaction from Every User
- 16. Watch Every Transaction from Every User SERVER WEB APP SVR PROXY MQ/ESB LDAP CORBA DCOM Web Services Datacenter
- 17. 2. Be smart = understand what is happening across the space-time continuum
- 18. Look Across Time
- 20. Understand the Needs of the Many
- 21. …or the One
- 22. 3. Be Lazy = set SLAs. Get an SMS when there is a problem. No matter how complex.
- 23. Enforce SLAs on End-User Experience %SLA tells you how many individual invocations violated the response time SLA
- 24. From distributed to mainframe… SERVER WEB APP SVR PROXY MQ/ESB LDAP CORBA DCOM Web Services Datacenter
- 25. …to the Cloud and SaaS SERVER WEB APP SVR PROXY MQ/ESB Private Cloud LDAP CORBA DCOM Public Cloud Datacenter
- 26. Know the experience of your end users … no matter where they are
- 27. A WORD FROM OUR SPONSORS
- 28. Horizontal View of Applications and Transactions With “Deep Dive” CMDB Event Management Real-Time Alerting & Dependency Mapping Notifications (Software + Hardware) ENTERPRISE WIDE BUSINESS TRANSACTIONS Partner Web Cloud App Services Partner App App Servers Virtual Web Server s Wire Xfer Wire Xfer Firewall Msg. Broker <$100K >$100K Load DB Balancer App MF Analysis Proxy Servers Virtual Web Mainframe Network Directory Firewall Server Server JVM Deep Dive Analysis Real & Synthetic Server / VM Database End-User Analysis Deep Dive Network Deep Deep Dive Analysis Dive Analysis Analysis
- 29. ASG + SharePath = Complete APM Solution ASG- metaManager and EAMS Horizontal Monitoring - Spinal Cord Auto-Detection of Transaction Path, Maintain Business Context ASG-SharePath RUM ASG-SharePath Data Center Partner Web Cloud App Services Partner App App Servers Virtual Web Servers Wire Xfer Wire Xfer Firewall Msg. Broker <$100K >$100K Load Balancer DB App Proxy Servers Virtual Network Web Directory Mainframe Firewall Servers Server
- 30. EAMS Manages Infrastructures, Applications, and Global IT Environment Refined layer of IT Services & Infrastructure Virtualization KPI’s at Enterprise Application KPI’s at Corp. Portal Level Enterprise Help Desk Level Unified Threat Mgmt Mainframe Automation End User Experience Business 1 - Real-time view of 2 – Detection and repair 3 – Business Transactions Network, Internet, Value Business Services times dramatically reduced becomes visible with FTP… ASG-SharePath
- 31. Questions More information: info@correlsense.com www.asg.com www.correlsense.com/demo Get your free copy www.real-user-monitoring.com SharePath RUM today!