Billing Transformation Solutions
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The document discusses the challenges faced by industries like communications and utilities due to dynamic market conditions and a growing customer base, emphasizing the need for customer-centric billing practices. It highlights Infosys' billing transformation solutions that streamline processes and enhance customer service through expertise in leading software packages. The offerings include process improvement, managed services, and application development, aimed at improving cost-effectiveness and customer loyalty.
Billing Transformation Solutions
- 1. Billing Practice The challenges of dynamic market conditions, the extensive nature of diverse services to be offered and an ever increasing customer base are driving change across industries, particularly Communications, Media and Entertainment, and Utilities players. Many have recognized that a focus on customer centricity and reduced time to market are essential to take on these challenges and sustain the competitive edge through constant innovation and differentiation. As a result, they are altering their billing operations to improve cost effectiveness and enhance customer loyalty. Infosys’ Billing Practice provides you with billing transformation solutions that help streamline your business processes and improve your customer service. Our Billing experts can help you leverage our end-to-end service offerings, implemented across leading packages such as Oracle, Comverse, Intec, Convergys, SunTec, Amdocs, and SAP. The spectrum of service offerings covers process improvement, development and migration, transformation services, managed services, and application development and maintenance. Coverage across the Business Support System value chain in Billing domain End-to-End Billing offerings foot print
- 2. Key Capabilties in the Billing Domain Our Key Differentiators: Solutions and Accelerators