BiSL introduction ENG
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The ASL BISL Foundation is a non-profit organization focused on professionalizing information management and application management, offering standards and best practices to 30 supporting organizations. The document highlights the growing complexity in IT and the need for improved demand management through Business Information Management (BIM), which serves as a vital link between business needs and IT services. It presents the BISL framework as a systematic approach to effectively manage information provisioning and align IT with business processes.
BiSL introduction ENG
- 1. Introduction BiSL Spring 2010 ASL BiSL Foundation 1
- 2. ASL BiSL Foundation • Professional association for Information Management and Application Management • Non-profit, Vendor-independent, Public domain organization, founded in 2002 in the Netherlands • Funded by 30 Demand and Supply organizations who benefit from standards and best practices • Advance professionalization of IT from both a business and an IT perspective • Standards and best practices are freely available • http://www.aslbislfoundation.org 2
- 3. Observations • Dependency on IT still growing/ Growth of business involvement with IT • Standardisation en componentisation: growing complex IT-landscape • Power-shift to customers • Pressure to perform and adapt • Demand organisation in charge: how to manage IT from a business perspective and without too much knowledge of technology. • From development to maintenance and innovation at the same time: leverage what you‟ve got 3
- 4. IT Supply is challenged • Keeping up with speed of business change • Dealing with complexity of hybrid application portfolios • Coping with sustainability issues • Developing a relationship with the business • Coping with immature demand management 4
- 5. And so is Demand How to manage suppliers in a complex world? • IT not pro-active and innovative • IT organizations still live in a technology driven world and provide technology driven services and contracts. They are not going to change that (40 years!) • IT just doesn‟t really understand the laws of business How to manage the demands and needs in the business process: • Adaptability of the business processes and users is most often the weak spot • What‟s important, what not. Budget is limited. 5
- 6. Two-way traffic You can‟t just blame IT, you‟ve got your own responsibilities: • Usage of information • Business data • Contact with IT • Functionality and quality requirements, including specification and acceptance testing • Business cases and funding • Procurement and coordination of IT services • Information strategy 6
- 7. And you just can’t have it all Reliability Speed of change Costs 7
- 8. It’s tough being an IT Customer • Which expectations? • Which requirements? • Agreed by all stakeholders? • Who are the stakeholders? • How to communicate expectations? • What have we actually bought? • How satisfied are we? • ... Clients need capabilities for demand management 8
- 9. Proudly presenting ‘BIM’ • Business Information Management improves maturity of demand management by offering a systematic approach • BIM ensures adequate information services • BIM‟s mission is to – represent the business‟s interests towards providers of information services – manage the demand organization • BIM is the interface between business and IT • BIM is a business responsibility! 9
- 10. BIM • Information provisioning: ensuring the availability of the information used to execute and manage the business process and the organization • Business Information Management: the part of an organization that deals with the management of information provisioning - its design and adaptation, and monitoring and maintaining the working of information provisioning 10
- 11. Positioning Provider & Customer Contracts, agreements, • IT infrastructure SLA‟s • Operations perspective Infrastructure management Business Demand Information Supply management Application • Information provisioning management • User perspective • Applications • Maintenance and renewal perspective 11
- 12. BIM dynamics Overall corporate governance/policies Business process IT IT use/needs BIM Executing BIM 12
- 13. Link between execution and policy Organization of the Future of “IV” “IV” column “IV” Control Use management Functionality cluster management
- 14. Business Information Management • Advising Customer management as to&IT Business strategic and tactical information requirements • Specifying information requirements Business • Designing and implementing non- Management automated Information systems • Acquiring automated Information BIM systems and related services • Designing and implementing Users processes and procedures for use of Information systems • Supporting the end users on how to IT Service Customer use the Information systems • Ensuring that Information systems Business dept are used appropriately 14
- 15. BiSL Framework Strategic Establish Establish supplier Information chain technological management developments developments Infor- Strategic user I-organization mation Information Information relationship strategy coor- Lifecycle Portfolio management dination Management Management Strategic infor- Establish mation partner I-organization Information business management strategy strategy process devel. Planning and Financial Demand Contract resource management management management Management Change- mgt Specify Design non- End user Business data information automated support management requirements IS Prepare Operational Review transition supplier and testing management Transition Use management management Functionality management 15
- 16. BiSL Elevator pitch • Systematic approach to support and improve BIM • Process framework: „checklist‟ of process areas within BIM • Based on best practices • Strategic, tactical als well as operational level • Context of specific organization drives implementation choices and priorities • BiSL is tool to achieve better BIM 16
- 17. BiSL Framework Business: Production, Costs, Revenue, ImageStrategic Establish Establish User support and guidance for existing systems supplier Information chain technological management developments developments Data quality Strategic user I-organization Infor- mation Information Information Operational interaction with internal/external IT relationship strategy coor- Lifecycle Portfolio management dination Management Management service providers and monitoring IT services Strategic infor- mation partner Establish I-organization Information business management strategy strategy process devel. Planning and Financial Demand Contract resource management management management Management Change- mgt Day-to-day Specify Design non- End user support Business data management management to information requirements automated IS ensure continuity of support for the Prepare Operational Review transition supplier and testing business management Transition Use management management Functionality management 17
- 18. BiSL Framework Business: Time to market, Costs, Revenue, Image Strategic supplier Establish Establish Speed & Quality Information chain technological management developments developments Sound decision making Strategic user relationship I-organization Infor- mation Information Information Translating needs into information requirements strategy coor- Lifecycle Portfolio management dination Management Management Embedding IT solutions into business processes I-organization Strategic infor- mation partner Information Establish business Assurance that the change will work in practice management strategy strategy process devel. Ensuring that transition into use will go smoothly Implementing „between the ears‟ Planning and Financial Demand Contract resource management management management Management Keeping the information provisioning fit forBusiness data the Change- mgt Specify Design non- End user information automated business support management requirements IS (short term business- IT-alignment) Operational supplier Prepare transition Review and testing management Manage changes and Transition decision making Use management management Functionality management 18
- 19. BiSL Framework Strategic Establish Establish supplier Information chain technological management developments developments Keeping time, money, business cases, progress, demand, Strategic user relationship I-organization strategy Infor- mation coor- Information Lifecycle Information Portfolio contracts, suppliers, quality & expectations under control management dination Management Management Strategic infor- Establish mation partner I-organization Information business management integral (daily support and changes ) strategy strategy process devel. Planning and Financial Demand Contract resource management management management Management Change- mgt Specify Design non- Business: Costs, Benefits, Risk End user Business data information automated support management requirements IS Capacity for operations and change Business cases Prepare Operational Review transition supplier and testing Ensuring that business gets required information management Transition Use management management Functionality management Contracting internal/external service providers 19
- 20. BiSL Framework Strategic Establish Establish supplier Information chain technological management developments developments Ensuring strategic Infor- alignment of Strategic user I-organization mation Information Information relationship strategy coor- Lifecycle Portfolio management dination Management Management business & IT Strategic infor- Establish mation partner I-organization Information business management strategy strategy process devel. Long term business- IT-alignment Planning and Financial Demand Contract resource management management management Management Business: Capital, Profit, Risk Influences from other organizations Change- mgt Specify Design non- Influences from within the organizations End user Business data information automated support management requirements IS Technological influences and opportunities Prepare Information strategy per business process Operational Review transition supplier and testing management Balanced information strategy for organization Use management Transition management Functionality management 20
- 21. BiSL Framework Ensuring effective Strategic Establish Establish supplier Information chain technological management organization of developments developments Infor- business information Strategic user I-organization mation Information Information relationship strategy coor- Lifecycle Portfolio management management dination Management Management Strategic infor- function Establish mation partner I-organization Information business management strategy strategy process devel. Planning and Financial Demand Contract resource management management management Management Business: Capital, Profit, Risk Suitable service providers Change- mgt Specify Design non- Alignment of BIM with various departments End user Business data information automated support management requirements IS Relationships with other (information) organizations Prepare Structure and responsibilities BIM Operational Review transition supplier and testing management Transition Use management management Functionality management 21
- 22. BiSL Framework Strategic Establish Establish supplier Information chain technological management developments developments Ensuring alignment Strategic user relationship I-organization Infor- mation Information Information of all strategic plans strategy coor- Lifecycle Portfolio management dination Management Management Strategic infor- Establish mation partner I-organization Information business management strategy strategy process devel. Planning and Financial Demand Contract resource management management management Management Business: Capital, Profit, Risk Checking and coordinating various plans and Change- mgt Specify Design non- initiatives in the organization End user Business data information automated support management requirements IS Prepare Operational Review transition supplier and testing management Transition Use management management Functionality management 22
- 23. BiSL Framework Supplier Define Define relationship chain technological management developments developments Ensuring alignment User relationship Define Infor- mation Information Information of all strategic plans organization coor- Lifecycle Portfolio management dination Management Management Chain partner Develop Define relationship Develop I-organization business management information strategy process dev. strategy Planning and Financial Demand Contract Control management management Management Business: Capital, Profit, Risk Checking and coordinating various plans and Change- mgt Requirements Design non- initiatives in the organization User Data automated specification support management IS Transistion Review Operational IT planning and test management Operations management Transition Functionality management 23
- 24. BiSL Framework Strategic Establish Establish supplier Information chain technological management developments developments Infor- Strategic user I-organization mation Information Information relationship strategy coor- Lifecycle Portfolio management dination Management Management Strategic infor- Establish mation partner I-organization Information business management strategy strategy process devel. Planning and Financial Demand Contract resource management management management Management Change- mgt Specify Design non- End user Business data information automated support management requirements IS Prepare Operational Review transition supplier and testing management Transition Use management management Functionality management 24
- 25. Summary BiSL • The world is changing rapidly • Organizations depend on information to survive • Managing information isn‟t easy • Organizations need specific capabilities • BiSL offers guidance for customers • Operational, Management, Strategic 25