Bitrix24 New Design and New Features - October 2014 Presentation
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Bitrix24, launched in April 2012, is a leading social collaboration platform with over 275,000 registered companies and a wide range of features including CRMs, telephony, and integrated document management. The platform has achieved high service reliability, with 99.99% availability and significant data storage capabilities (320 TB). Continuous improvements have been made in security, performance, and user interface, alongside expanding functionalities to enhance collaboration and communication within organizations.
Bitrix24 New Design and New Features - October 2014 Presentation
- 3. Stowe Boyd • World’s leading social collaboration researcher • Author of “Leanership: A New Way Of Work” • Web anthropologist and futurist • Lead at Gigaom Research
- 5. Key Facts
- 6. Launched in April 2012 • Registered companies: 275 000 + • Active companies: 45 000 + • 3000 employees in biggest cloud account • 55 – employees in average Bitrix24 account • Data stored with Bitrix24.Drive: 320 TB • 16 000 000 program pages served a day • 99,99% service availability in 2014.
- 7. 225+ Countries and Territories
- 8. PR, marketing, advertising 9,23% IT 7,54% Public Sector 7,47% Healthcare 6,67% Construction/Manufacturing 6,64% Educational 6,53%
- 9. • Invoices for CRM • Mobile CRM • Video calls • Records management (Lists) • Bitrix24.Drive for MacOS • Open Rest API, oAuth 2.0, 2012 2013 2014 • Online editing with – Google Docs & MS WebApps • Video conferencing • Marketplace24 • Company pulse • Real Time Activity stream • Counters for Tasks and Projects • Mail connectors • Bitrix24.Drive • Tablet App for iOS & Android • Performance improvements • New user interface • New Tasks • Improved CRM • Group Chat • IP-Telephony • Activity stream for CRM • Bitrix24.Drive for company files • Resource management for Tasks • Mobile App performance and offline mode 14 October • New desktop App • Floating video calls • Bitrix24.Drive and Explorer integration • Telephony with own relay numbers • CRM: new company permissions • Mobile app stability • European infrastructure • Bitrix24 Desktop App (Windows & Mac OS X) • «Shared links» for files • New CRMinterface • Votes and surveys • Social Network integrations • «Badges» • Bitrix24 Mobile App • Mobile videocalls • Incoming calls in CRM • Quotes in CRM • Duplicate control in CRM • Bitrix24.Mail • Extranet mobile 28 May 12 April 27 September 28 November 6 March 23 April 25 September 3 December 13 March
- 10. What’s New?
- 11. Meet your new Bitrix24 • New design • Much faster • New Bitrix24.Drive • New security options (TFA) • New CRM tools • SIP connector for your PBX, 1-800 numbers • New chat • New mobile app with iOS8 update • Much more
- 12. New Design Flat. Modern. Functional
- 19. New design October: • Activity stream • Drive • CRM partially Nov/Dec – Entire Bitrix24.
- 20. Faster, Much Faster Based on proprietary composite site technology
- 21. Composite Technology • 50% to 150% improvement in browser rendering speed • Your employees get updates INSTANTLY and can react right away
- 22. Safety and Security Your data is always protected
- 23. AWS US Data Centers AWS European Data Centers Elastic Load Balancing Failover achitecture Web 1 Dynamic Elastic Load Balancing CloudWatch + AutoScaling Web 1 Web 2 Web N Web N … CloudWatch + AutoScaling … S3 management, monitoring, backup Static CDN js, css Static Dynamic CDN js, css images (clients) images (clients) local cache local cache local cache local cache local cache mysqld mysqld mysqld control cache: memcached mysqld mysqld mysqld master-master replication master-master replication master-master replication mysqld mysqld mysqld mysqld mysqld mysqld mysqld mysqld mysqld mysqld mysqld mysqld control cache: memcached control cache: memcached control cache: memcached control cache: memcached control cache: memcached Web 2 local cache
- 24. Data is always safe and secure • SSL encrypted connection with 256bit key required for any data transfer • Network screens • Proactive filters (WAF - Web Application Firewal) • Data isolation • Secure data centers (SAS 70 Type II) • User access rights • Daily backups
- 25. Two factor authorization > > Log in with your login and password, receive second password, enter it and authorize
- 26. Two Step Authorization Advantages • Protects you from keyloggers and rogue employees • Free • Quick setup • Admin only/selected employees/or employees • Works with freeOTP, Google authenticator, Windows Phone authenticator, hardware token generators
- 31. To activate two step authorization Connect Bitrix OTP app or any other OTP service device • Bitrix24 cloud: Time-based One-time Password (TOTP) service/device that complies with RFC 6238 standard • Bitrix24 self-hosted: HMAC-Based One-time Password (HOTP) that complies with RFC 4226 standard or Time-based One-time Password (TOTP) service/device that complies with RFC 6238 standard
- 32. New Bitrix24.Drive Bigger. Better. Faster.
- 33. What Bitrix24.Drive was: • 100% free • Personal drive for each employee • Company drive than all employees can access • Group drive for workgroup participants • Easy file and folder sharing/synchronization • Document creation, viewing and editing without ANY office suite installed on your PC (via Google Docs and Microsoft Office Online) • Simultaneous multiuser editing • Document access from mobile devices • Document history/versioning • File recovery/undelete.
- 34. Bitrix24.Drive advantages: • You always have access to the latest version on any device • Easy document collaboration and file sharing • Save BIG. No per user charges (we are looking at you O365, Box.com, Dropbox, Google) • Totally replaces your file server. What you asked for: faster drive, XXL file support, convenient work with large number of files (hundreds of thousands). Bitrix24.Drive - 320 TB stored for all accounts.
- 35. New Bitrix24.Drive • Much faster • Better company drive • Accidental deletion prevention • Document preview/editing with office suite installed on your PC (MS Office, Pages for Mac, OpenOffice, LibreOffice) • Flat design with improved interface • RestAPI for marketplace apps
- 36. Accidental deletion protection • If you delete shared file on YOUR drive, it’ll be deleted from your drive and PC only (unless you are document author). • Others who have access to that file will still have it and will be able to work with in. • If you delete file inside group/company drive, this WILL delete it for every user (including their computers)
- 37. New interface • Flat • Multifile upload • Tile or list view • Navigation tree
- 38. Document Usage • Easy public link management • See where file is used (tasks, CRM, etc.)
- 39. Document Usage • Easy public link management • See where file is used (tasks, CRM, etc.)
- 40. New prices for data storage
- 41. Bitrix24.CRM Sales automation and full cycle management
- 42. Bitrix24.CRM Statistics • 20 600+ Bitrix24 accounts actively work Bitrix24.CRM • 4 510 000+ leads being processed • 1 530 000+ deals in different stages • 4 218 000+ contacts added • 4 046 000+ companies added
- 43. Bitrix24.CRM was • Total sales cycle management (leads, contacts, companies, deals) • Sales automation (business processes, scheduling, tasks) • Email marketing • Quotes and invoices • Product catalog • Sales funnel and reports • Integrated telephony and mobile CRM
- 44. New Bitrix24.CRM • Manage duplicates (prevention, merger) • ALL CRM forms are new customizable • New marketplace apps (Form construction for any site – web to lead) • Client birthdays • Improved reports (now with custom fields)
- 46. Duplicate search
- 47. Customization of ANY CRM Form • You can create CRM forms that are unique to YOUR business. • Add/remove/change order of fields easily. • Customize CRM forms for self or all employees •Emphasizewhat’s important when viewing CRM documents.
- 48. Client birthdays
- 49. Custom field CRM reports • Create individual reports that incorporate custom fields • Copy common reports • Add custom data to common reports
- 50. Telephony
- 51. Bitrix24 Telephony Statistics • 11 400+ companies use telephony • 900 000+ phone calls made • 7 800+ confirmed relay phone numbers • 158 262 phone calls made by a single company • 3 949 phone calls made by a single employee
- 52. Bitrix24 Telephony - Was • Integrated with CRM – no setup • Incoming/outbound calls • Cheaper than Skype • Relay phone numbers • Rent phone numbers (US, UK, Russia) • Employee extensions • Voice mail • Call forwarding/queuing • Call recording • Call to lead (new clients) • Call history (log) • Automatically connects to responsible manager
- 53. Bitrix24 Telephony - New • Rent toll free numbers (1-800) in US and Russia • Missed phone calls automatically converted to leads • Connect your PBX (office or cloud) to Bitrix24 via SIP connector • Call quality indicator • Call transfer/on hold • Cloud and self-hosted
- 54. Call quality, transfer, on hold • Call quality feedback • Transfer phone call to another employee • Put client on hold
- 56. SIP Connector for your PBX • $49/ month • Integrates with Bitrix24 CRM • Works in any country • Incoming calls are free • Outbound calls at your current rates • Quick Setup All Bitrix24 telephony features will be available to you through SIP connectors.
- 58. Instant Messenger Instant connection with your clients, partners, co-workers
- 59. • IM and group chat • Free unlimited audio and video calls • Videoconferencing for up to 4 people • Availability indicator • Searchable history • Read/received indicator • New messages/missed calls indicator • Available in browser and as desktop/mobile apps. IM&Group Chat
- 60. What’s New • File sharing • Edit/delete messages • Likes • Automatic “Away” status • Search by name and position
- 61. 31 000 000 + messages sent!
- 62. Mobile app Work anywhere with Bitrix24
- 63. Bitrix24 mobile apps • Activity stream • Tasks • Documents • CRM • Instant messages • Videocalls • Employee directory • Workgroups • Push-notification • Multiple portals
- 64. Please rate our app in AppStore и GooglePlay
- 65. Bitrix24 Mobile App Use • .COM 19,4% • USA 35,1% • .DE 25,1% • .UA 14,2% • .RU 19,1%
- 66. What’s New • iOS8, Android 5.0 Support • iPhone 6 and 6+ • Audiocalls • Improved videocalls for 3G + LTE • OTP (TFA authorisation) • iOS8 photo gallery • Mobile calendar syncing in Android app
- 67. That was a ‘small’ Fall release • New design • Much faster • New Bitrix24.Drive • New security options (TFA) • New CRM tools • SIP connector for your PBX, 1-800 numbers • New chat • New mobile app with iOS8 update • Much more
- 68. Stowe Boyd • World’s leading social collaboration researcher • Author of “Leanership: A New Way Of Work” • Web anthropologist and futurist • Lead at Gigaom Research