SlideShare a Scribd company logo

BMC Analytics: Reduce time to action on BSM

Vyom Labs, profile picture
Vyom Labs

The document outlines BMC Analytics for Business Service Management, highlighting its capabilities for interactive reporting and analysis to support business services. It details the architecture, integration with BMC Remedy ITSM and SAP Business Objects, and the benefits it offers, such as improved decision-making and efficiency. Additionally, it includes a use case demonstrating how the analytics tool can identify issues such as lease payment increases through ad-hoc reporting.

TechnologyBusiness
1 of 47
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. BMC Analytics: Reduce time to action on BSM
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Disclaimer  All other trademarks, service marks and logos used in this webinar are the trademarks, service marks or logos of their respective owners.  The views expressed in this webinar are views of the speakers and do not necessarily reflect the views of Vyom Labs Pvt. Ltd.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Topics  Introduction and benefits of BMC Analytics  Architecture of BMC Analytics  Integration of BMC Analytics with BMC Remedy ITSM and SAP Business Objects  Viewing predefined reports for Incident Management, Service Level Management etc.  Customizing reports of BMC Analytics
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Introduction & Benefits of BMC Analytics
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. BMC Analytics Introduction  BMC Analytics for Business Service Management (BSM) provides out-of-the-box interactive reporting and analysis, so non-technical users can quickly slice and dice data to uncover trends and details associated with how IT is supporting business services and goals.  BMC Analytics provides reporting capabilities that enable point-and-click analysis and reporting across business service configurations, linking incident and problem data (from BMC Remedy Service Desk) with configuration and relationship data (from the BMC Atrium CMDB) and contract, software license, lease, and warranty information (from BMC Remedy Asset Management).
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Benefits of BMC Analytics  Puts critical business intelligence at your finger tips to help you understand key business services metrics.  Improve support and decision-making for business services through interactive reporting and analysis  Provides a pre-built data “universe” that gives non-technical users the ability to intuitively create their own reports in seconds – without programming  Uses a Web-based interface for interactive, ad-hoc query and analysis  Allows the scheduling and sharing of Web-based reports across an organization’s IT and business users  Reduce time-to-action on BSM improvements by delivering investigative analysis to the people who need them, exactly when they are needed  Cut down cost and improve efficiency through informed decision making  Highly intuitive, graphical interface with right-time metrics aggregated across IT processes  Drill-down and trending capabilities across business services  A Web-based interface for interactive, ad hoc query and analysis and Optimize decisions and accelerate results
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Architecture of BMC Analytics
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Internal Architecture of BMC Analytics
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Position of BMC Analytics from ITSM Standpoint
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Solution Architecture of BMC Analytics
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Integration of BMC Analytics with SAP Business Objects & BMC Remedy ITSM
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Sample Use Case for BMC Analytics
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Sample Use Case for BMC Analytics  Problem statement Increase in lease payments over a period of time  CIO:-Why did the lease penalties increase considerably higher in last month compared with previous four Months?
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Sally:- Notices that the lease penalty was considerably higher in the last month as compared with the previous four months. Observing the options available in BMC Analytics for BSM. Sally suspects that the leased equipment was not being returned on time. Solutions
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Ad-hoc Report  From the list of available fields, she also selects Asset ID, Asset Owner, and Actual Return Date to include in this new report along with the custom variable.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Result of the Use Case  As a result of creating the ad hoc report and analyzing the data displayed in it, Sally is able to identify the problem, as shown in the figure below.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Email  Looking at this data, her hypothesis is confirmed. The delay in returning the leased equipment had definitely increased during the last month. This is what accounted for the increase in lease penalties.  She sends the results of her analysis to the CIO using the email facility in SAP Business Objects. She explains the reason for the increase in lease payments.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Login Procedure to BOXI  Login
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Select Module  Classes in the IT Service Management universe
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Ongoing Payments to Vendors  This report displays payment history and details of current payments made to various vendors. Drill-down reports show the details of payments sent to a particular vendor.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Report detail view Drill down option for more analysis.
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Drill down report
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. How to create an ad-hoc report?
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Adding required fields
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Running the Report query
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Report Parameters for the Use Case Asset ID Serial No Owner Return Date Days in Delay
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Sending Reports via Email Asset ID Serial No Owner Return Date Days in Delay
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Incident Management Summary Report
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Incident Management Detail Report
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Service Level Management Report List
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Service Level Management Report
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Customization of Reports
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Tickets by SLA Consumed The graph will show the count of tickets with the SLA consumption of ticket. The SLA consumption will be based on Resolution SLA. · X – Axis – [0-30]% [30-60]% [60-90]% [Breached] · Y – Axis – Ticket Count
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Tickets by SLA Consumed Summary Report  2013-02-28 12:00:00 AM : 2013-03-03 11:36:52 PM
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Tickets by SLA Consumed Detail Report
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Q & A Session Questions Answ ers
Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Vyom Labs Pvt Ltd Aditi Samruddhi, Baner, Pune, India - 411045 Email: info@vyomlabs.com Website: www. vyomlabs.com

More Related Content

PPT
BMC BladeLogic Database Automation: Get more from your database infrastructure
Vyom Labs
 
PPT
Preserving Customizations with Overlays & Custom Objects in AR System 7.6.04:...
Vyom Labs
 
PPT
Control M Plug-in for Databases
america.gss
 
PPTX
BMC Control-M for SAP, BPI, and AFT - VPMA - Secret Weapons for a Successful...
BMC Software
 
PPTX
BMC Control M Advantage
Vyom Labs
 
PPTX
Making the Most of BMC Control-M and Self Service
BMC Software
 
PPTX
The Power of Simple: Whats New in BMC Control-M 8
BMC Software
 
PDF
BMC Control-M 2013 Survey Results
BMC Software
 
BMC BladeLogic Database Automation: Get more from your database infrastructure
Vyom Labs
 
Preserving Customizations with Overlays & Custom Objects in AR System 7.6.04:...
Vyom Labs
 
Control M Plug-in for Databases
america.gss
 
BMC Control-M for SAP, BPI, and AFT - VPMA - Secret Weapons for a Successful...
BMC Software
 
BMC Control M Advantage
Vyom Labs
 
Making the Most of BMC Control-M and Self Service
BMC Software
 
The Power of Simple: Whats New in BMC Control-M 8
BMC Software
 
BMC Control-M 2013 Survey Results
BMC Software
 

What's hot (20)

PDF
Control M Enterprise Job Scheduling
msibthorpe
 
PPTX
Control m customers using big data
Juliette Smit
 
PDF
How to Transform Enterprise Applications to On-premise Clouds with Wipro and ...
Eucalyptus Systems, Inc.
 
PPTX
IBM Smarter Business 2012 - Headless BPM
IBM Sverige
 
PDF
Control m ibm info shpere data stage control module
Gururaj Iyer
 
PPTX
Evolution of BMC ITSM Service Request Management
BMC Software
 
ODP
How to reinvent process portal
dmarrazzo
 
PDF
Datasheet j boss-midvisionextensionforibmraf
MidVision
 
PDF
Using bpm, mdm and odm to implement on boarding solutions for banking - sessi...
Scott Simmons
 
PDF
Datasheet webspheremessagebroker midvisionextensionforibmraf
MidVision
 
PDF
Impact 2013 2971 - Fundamental integration and service patterns
Brian Petrini
 
PDF
Camunda bpm 7.0-release-webinar-en
camunda services GmbH
 
PPTX
Dyn crm2013 whatsnew_v1_0_cr
Marcello Fisicaro
 
PDF
Microservicessai 141024145932-conversion-gate01 (1)
Michel Habert
 
PDF
What’s new in IBM BPM 8.5.7 CF2016.06 - CF2017.03
Dennis Parrott
 
PPTX
Leverage your Salesforce Force.com Platform with Remedyforce Cloud ITSM
BMC Software
 
PPT
Upgrade To BMC Remedy ITSM 7.6
Vyom Labs
 
PDF
Comp ben121enhancementswebinar
KBACE Technologies, Inc.
 
PPS
Maximo overview
Dharani Dharan
 
PPTX
Bpms ecu2014
Bob Brodt
 
Control M Enterprise Job Scheduling
msibthorpe
 
Control m customers using big data
Juliette Smit
 
How to Transform Enterprise Applications to On-premise Clouds with Wipro and ...
Eucalyptus Systems, Inc.
 
IBM Smarter Business 2012 - Headless BPM
IBM Sverige
 
Control m ibm info shpere data stage control module
Gururaj Iyer
 
Evolution of BMC ITSM Service Request Management
BMC Software
 
How to reinvent process portal
dmarrazzo
 
Datasheet j boss-midvisionextensionforibmraf
MidVision
 
Using bpm, mdm and odm to implement on boarding solutions for banking - sessi...
Scott Simmons
 
Datasheet webspheremessagebroker midvisionextensionforibmraf
MidVision
 
Impact 2013 2971 - Fundamental integration and service patterns
Brian Petrini
 
Camunda bpm 7.0-release-webinar-en
camunda services GmbH
 
Dyn crm2013 whatsnew_v1_0_cr
Marcello Fisicaro
 
Microservicessai 141024145932-conversion-gate01 (1)
Michel Habert
 
What’s new in IBM BPM 8.5.7 CF2016.06 - CF2017.03
Dennis Parrott
 
Leverage your Salesforce Force.com Platform with Remedyforce Cloud ITSM
BMC Software
 
Upgrade To BMC Remedy ITSM 7.6
Vyom Labs
 
Comp ben121enhancementswebinar
KBACE Technologies, Inc.
 
Maximo overview
Dharani Dharan
 
Bpms ecu2014
Bob Brodt
 
Ad

Similar to BMC Analytics: Reduce time to action on BSM (13)

PDF
2018 ibm agile engineering summit - spotlight presentation
M Kevin McHugh
 
PDF
[D2T2S04] SageMaker를 활용한 Generative AI Foundation Model Training and Tuning
Amazon Web Services
 
PDF
2020-04-02 DevConf - How to migrate an existing application to serverless
Marcia Villalba
 
PPTX
Landing zones: Creating a Foundation for Your AWS Migrations
Ali Asgar Juzer
 
PDF
Build Your Recommendation Engine on AWS Today - AWS Summit Berlin 2018
Yotam Yarden
 
PPTX
shhsbshsuhsbsjsjshsvsbsjsiusegbejsjsjsbsbs
m23aid005
 
PPTX
Re:cap día 2 del Aws Re:Invent 2023 - AWS UG Chile
Alvaro Garcia
 
PPTX
Security framework shakedown_-_chart_your_journey_with_aws_best_practices_ini...
Amazon Web Services LATAM
 
PPTX
Security Framework Shakedown- Mapeie sua jornada com as melhores práticas da AWS
Amazon Web Services LATAM
 
PDF
ANT319_Create-a-data-marketplace-with-Amazon-DataZone.pdf
epvudwrhlwibnbuomz
 
PDF
Amazon Bedrock - ML innovation is in Amazon’s DNA
marcelofranceschinis
 
PPTX
Revolutionizing API Development: Collaborative Workflows with Postman
Postman
 
PPTX
Growing Your Data Center, Not Your Overhead
BMC Software
 
2018 ibm agile engineering summit - spotlight presentation
M Kevin McHugh
 
[D2T2S04] SageMaker를 활용한 Generative AI Foundation Model Training and Tuning
Amazon Web Services
 
2020-04-02 DevConf - How to migrate an existing application to serverless
Marcia Villalba
 
Landing zones: Creating a Foundation for Your AWS Migrations
Ali Asgar Juzer
 
Build Your Recommendation Engine on AWS Today - AWS Summit Berlin 2018
Yotam Yarden
 
shhsbshsuhsbsjsjshsvsbsjsiusegbejsjsjsbsbs
m23aid005
 
Re:cap día 2 del Aws Re:Invent 2023 - AWS UG Chile
Alvaro Garcia
 
Security framework shakedown_-_chart_your_journey_with_aws_best_practices_ini...
Amazon Web Services LATAM
 
Security Framework Shakedown- Mapeie sua jornada com as melhores práticas da AWS
Amazon Web Services LATAM
 
ANT319_Create-a-data-marketplace-with-Amazon-DataZone.pdf
epvudwrhlwibnbuomz
 
Amazon Bedrock - ML innovation is in Amazon’s DNA
marcelofranceschinis
 
Revolutionizing API Development: Collaborative Workflows with Postman
Postman
 
Growing Your Data Center, Not Your Overhead
BMC Software
 
Ad

More from Vyom Labs (11)

PPTX
Thinking of COBIT implementation – Where to start?
Vyom Labs
 
PPS
V-Celebrate At Vyom Labs
Vyom Labs
 
PPT
Release Management
Vyom Labs
 
PPT
Metric edge final 1
Vyom Labs
 
PPT
Preserving Customizations with Overlays & Custom Objects in AR System 7.6.04
Vyom Labs
 
PPT
BMC BSM - Automate Service Management System
Vyom Labs
 
PPT
Importance of Certification In ITIL V3 Service Operations
Vyom Labs
 
PPT
Update CMDB Using Discovery Topology (BMC ADDM)
Vyom Labs
 
PPT
Managing IT Infrastructure And Applications Proactively For Performance And U...
Vyom Labs
 
PPTX
Presentation: Life In An ITIL V3 Environment
Vyom Labs
 
PPTX
Implementing ITIL - Product First Or Process First
Vyom Labs
 
Thinking of COBIT implementation – Where to start?
Vyom Labs
 
V-Celebrate At Vyom Labs
Vyom Labs
 
Release Management
Vyom Labs
 
Metric edge final 1
Vyom Labs
 
Preserving Customizations with Overlays & Custom Objects in AR System 7.6.04
Vyom Labs
 
BMC BSM - Automate Service Management System
Vyom Labs
 
Importance of Certification In ITIL V3 Service Operations
Vyom Labs
 
Update CMDB Using Discovery Topology (BMC ADDM)
Vyom Labs
 
Managing IT Infrastructure And Applications Proactively For Performance And U...
Vyom Labs
 
Presentation: Life In An ITIL V3 Environment
Vyom Labs
 
Implementing ITIL - Product First Or Process First
Vyom Labs
 

Recently uploaded (20)

PDF
Electronic commerce courselecture one. Pdf
OmerMohamed64
 
PDF
CIFDAQ's Market Insight: SEC Turns Pro Crypto
CIFDAQ
 
PDF
Dropbox Q2 2025 Financial Results & Investor Presentation
Dropbox
 
PDF
TokAI - TikTok AI Agent : The First AI Application That Analyzes 10,000+ Vira...
SOFTTECHHUB
 
PDF
cuic standard and advanced reporting.pdf
SimoneTitaniumTomase
 
PDF
The Rise and Fall of 3GPP – Time for a Sabbatical?
3G4G
 
PDF
Mobile App Security Testing_ A Comprehensive Guide.pdf
flufftailshop
 
PPTX
Understanding_Digital_Forensics_Presentation.pptx
ImranKhan423233
 
PDF
Encapsulation_ Review paper, used for researhc scholars
gurumoop
 
PPTX
Effective Security Operations Center (SOC) A Modern, Strategic, and Threat-In...
ReZa AdineH
 
PDF
Encapsulation theory and applications.pdf
gurumoop
 
PDF
NewMind AI Monthly Chronicles - July 2025
NewMind AI
 
PDF
Blue Purple Modern Animated Computer Science Presentation.pdf.pdf
Akar16
 
PPTX
VMware vSphere Foundation How to Sell Presentation-Ver1.4-2-14-2024.pptx
blackmambaettijean
 
PPTX
KOM of Painting work and Equipment Insulation REV00 update 25-dec.pptx
muhammadmuneebnaeem7
 
PDF
Unlocking AI with Model Context Protocol (MCP)
Brian McKeiver
 
PDF
Per capita expenditure prediction using model stacking based on satellite ima...
IAESIJAI
 
PDF
Build a system with the filesystem maintained by OSTree @ COSCUP 2025
Jian-Hong Pan
 
PDF
Spectral efficient network and resource selection model in 5G networks
IAESIJAI
 
PDF
7 ChatGPT Prompts to Help You Define Your Ideal Customer Profile.pdf
SOFTTECHHUB
 
Electronic commerce courselecture one. Pdf
OmerMohamed64
 
CIFDAQ's Market Insight: SEC Turns Pro Crypto
CIFDAQ
 
Dropbox Q2 2025 Financial Results & Investor Presentation
Dropbox
 
TokAI - TikTok AI Agent : The First AI Application That Analyzes 10,000+ Vira...
SOFTTECHHUB
 
cuic standard and advanced reporting.pdf
SimoneTitaniumTomase
 
The Rise and Fall of 3GPP – Time for a Sabbatical?
3G4G
 
Mobile App Security Testing_ A Comprehensive Guide.pdf
flufftailshop
 
Understanding_Digital_Forensics_Presentation.pptx
ImranKhan423233
 
Encapsulation_ Review paper, used for researhc scholars
gurumoop
 
Effective Security Operations Center (SOC) A Modern, Strategic, and Threat-In...
ReZa AdineH
 
Encapsulation theory and applications.pdf
gurumoop
 
NewMind AI Monthly Chronicles - July 2025
NewMind AI
 
Blue Purple Modern Animated Computer Science Presentation.pdf.pdf
Akar16
 
VMware vSphere Foundation How to Sell Presentation-Ver1.4-2-14-2024.pptx
blackmambaettijean
 
KOM of Painting work and Equipment Insulation REV00 update 25-dec.pptx
muhammadmuneebnaeem7
 
Unlocking AI with Model Context Protocol (MCP)
Brian McKeiver
 
Per capita expenditure prediction using model stacking based on satellite ima...
IAESIJAI
 
Build a system with the filesystem maintained by OSTree @ COSCUP 2025
Jian-Hong Pan
 
Spectral efficient network and resource selection model in 5G networks
IAESIJAI
 
7 ChatGPT Prompts to Help You Define Your Ideal Customer Profile.pdf
SOFTTECHHUB
 

BMC Analytics: Reduce time to action on BSM

  • 1. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. BMC Analytics: Reduce time to action on BSM
  • 2. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Disclaimer  All other trademarks, service marks and logos used in this webinar are the trademarks, service marks or logos of their respective owners.  The views expressed in this webinar are views of the speakers and do not necessarily reflect the views of Vyom Labs Pvt. Ltd.
  • 3. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Topics  Introduction and benefits of BMC Analytics  Architecture of BMC Analytics  Integration of BMC Analytics with BMC Remedy ITSM and SAP Business Objects  Viewing predefined reports for Incident Management, Service Level Management etc.  Customizing reports of BMC Analytics
  • 4. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Introduction & Benefits of BMC Analytics
  • 5. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. BMC Analytics Introduction  BMC Analytics for Business Service Management (BSM) provides out-of-the-box interactive reporting and analysis, so non-technical users can quickly slice and dice data to uncover trends and details associated with how IT is supporting business services and goals.  BMC Analytics provides reporting capabilities that enable point-and-click analysis and reporting across business service configurations, linking incident and problem data (from BMC Remedy Service Desk) with configuration and relationship data (from the BMC Atrium CMDB) and contract, software license, lease, and warranty information (from BMC Remedy Asset Management).
  • 6. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Benefits of BMC Analytics  Puts critical business intelligence at your finger tips to help you understand key business services metrics.  Improve support and decision-making for business services through interactive reporting and analysis  Provides a pre-built data “universe” that gives non-technical users the ability to intuitively create their own reports in seconds – without programming  Uses a Web-based interface for interactive, ad-hoc query and analysis  Allows the scheduling and sharing of Web-based reports across an organization’s IT and business users  Reduce time-to-action on BSM improvements by delivering investigative analysis to the people who need them, exactly when they are needed  Cut down cost and improve efficiency through informed decision making  Highly intuitive, graphical interface with right-time metrics aggregated across IT processes  Drill-down and trending capabilities across business services  A Web-based interface for interactive, ad hoc query and analysis and Optimize decisions and accelerate results
  • 7. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Architecture of BMC Analytics
  • 8. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Internal Architecture of BMC Analytics
  • 9. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Position of BMC Analytics from ITSM Standpoint
  • 10. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Solution Architecture of BMC Analytics
  • 11. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Integration of BMC Analytics with SAP Business Objects & BMC Remedy ITSM
  • 12. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
  • 13. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
  • 14. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
  • 15. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
  • 16. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
  • 17. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
  • 18. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
  • 19. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
  • 20. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
  • 21. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd.
  • 22. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Sample Use Case for BMC Analytics
  • 23. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Sample Use Case for BMC Analytics  Problem statement Increase in lease payments over a period of time  CIO:-Why did the lease penalties increase considerably higher in last month compared with previous four Months?
  • 24. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Sally:- Notices that the lease penalty was considerably higher in the last month as compared with the previous four months. Observing the options available in BMC Analytics for BSM. Sally suspects that the leased equipment was not being returned on time. Solutions
  • 25. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Ad-hoc Report  From the list of available fields, she also selects Asset ID, Asset Owner, and Actual Return Date to include in this new report along with the custom variable.
  • 26. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Result of the Use Case  As a result of creating the ad hoc report and analyzing the data displayed in it, Sally is able to identify the problem, as shown in the figure below.
  • 27. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Email  Looking at this data, her hypothesis is confirmed. The delay in returning the leased equipment had definitely increased during the last month. This is what accounted for the increase in lease penalties.  She sends the results of her analysis to the CIO using the email facility in SAP Business Objects. She explains the reason for the increase in lease payments.
  • 28. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Login Procedure to BOXI  Login
  • 29. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Select Module  Classes in the IT Service Management universe
  • 30. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Ongoing Payments to Vendors  This report displays payment history and details of current payments made to various vendors. Drill-down reports show the details of payments sent to a particular vendor.
  • 31. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Report detail view Drill down option for more analysis.
  • 32. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Drill down report
  • 33. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. How to create an ad-hoc report?
  • 34. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Adding required fields
  • 35. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Running the Report query
  • 36. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Report Parameters for the Use Case Asset ID Serial No Owner Return Date Days in Delay
  • 37. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Sending Reports via Email Asset ID Serial No Owner Return Date Days in Delay
  • 38. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Incident Management Summary Report
  • 39. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Incident Management Detail Report
  • 40. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Service Level Management Report List
  • 41. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Service Level Management Report
  • 42. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Customization of Reports
  • 43. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Tickets by SLA Consumed The graph will show the count of tickets with the SLA consumption of ticket. The SLA consumption will be based on Resolution SLA. · X – Axis – [0-30]% [30-60]% [60-90]% [Breached] · Y – Axis – Ticket Count
  • 44. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Tickets by SLA Consumed Summary Report  2013-02-28 12:00:00 AM : 2013-03-03 11:36:52 PM
  • 45. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Tickets by SLA Consumed Detail Report
  • 46. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Q & A Session Questions Answ ers
  • 47. Vyom Labs Pvt. Ltd. © Copyright 2013 Vyom Labs Pvt. Ltd. www.vyomlabs.com © Copyright 2013 Vyom Labs Pvt. Ltd. Vyom Labs Pvt Ltd Aditi Samruddhi, Baner, Pune, India - 411045 Email: info@vyomlabs.com Website: www. vyomlabs.com