Importance of Certification In ITIL V3 Service Operations
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The document discusses the importance of certification in ITIL V3 Service Operations, highlighting the focus on managing service delivery and support effectively. It outlines the certification process, including examination details and the key roles involved in service operations. Additionally, it emphasizes the need for balancing conflicting priorities within IT service management to achieve optimal service delivery.
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Importance of Certification In ITIL V3 Service Operations
- 1. Importance Of Certification In ITIL V3 Service Operations - Bhushan Raut ITIL v3 Expert Presents Webinar
- 2. Latest ITIL V3 Qualification
- 3. Service Operation Qualification (3 Credits) Focus is the Service Operations Phase the use of process & practice elements the management capabilities deliver quality Service Management practices Complex Multiple Choice Exam Gradient Scoring Closed Book 90 Minute Duration 8? Questions 65% Required to Pass / 75% For Distinction 21 Hours Of Study (21 Personal Study)
- 4. What is Service Operation? Part of the lifecycle where the services and value is actually directly delivered and judged Achieving effectiveness and efficiency in the delivery and support of services Ensure value for the customer and the service provider At the very heart of day-to-day, business as usual, Blueprint to help build and run the “factory of IT Service Delivery”
- 5. Why Service Operations? Critical phase of the ITSM lifecycle Day-to-day operations of processes needs to be properly conducted, controlled and managed To make service improvements possible Overall view of Service Operation and delivery Coordinate the people who manage the technology, processes, and services
- 6. What’s Included in Service Operation? 5 Processes: Event Management Request Fulfillment Incident Management Problem Management Access Management 4 Functions: Applications Management Technical Management IT Operations Management IT Operations Control Facilities Management Service Desk
- 7. What’s Included in Certification Introduction to Service Operation Service Operations Principals Service Operation Processes Common Service Operation Activities Organizing Service Operation: Functions Technology Considerations Implementation Considerations
- 8. What Roles Can You Expect Senior Process and Procedure Engineers Senior Application Developers and Managers Senior Data and Network Facility Operations Managers Project Managers Process and Procedure / Tech Writing Support Desk Server Support and Administration Data Center Management Desktop Support Network Operations
- 9. Conflicting Motives in Service Operation Service Operation: More than repetitive execution Services delivered in a changing environment Conflict between status quo and adaptation Balance between conflicting sets of priorities Balance Areas of Conflict: Internal IT View vs. External Business View Stability vs. Responsiveness Quality of Service vs. Cost of Service Reactive vs. Proactive
- 10. Difference between SO and OSA OSA is part of Capability OSA is role based Focus and Target audience different
- 11. Opportunity in today's IT world Service Operation - the real World Organization’s Focus Multiple Roles Good Starting point
- 12. Summing up….. Service Operations Certification – A kick start in the Intermediate Module to reach the ITIL Expert Its about how to successfully manage a service through its production lifecycle with daily management Service Operation Maintains: Balance and the conflicting motives
- 13. Vyom Labs ITIL Training Services Vyom Labs offers a complete ITIL V3 Suite ITIL V3 Foundation Service Strategy (SS) Service Design (SD) Service Operation (SO) Service Transition (ST) Continual Service Improvement (CSI) Release, Control & Validation (RCV) Operational, Support & Analysis (OSA) Service Offerings & Agreements (SOA) Planning, Protection & Optimization (PPO) Managing Across Lifecycle Certification (MALC) ITIL Service Manager Program Service Manager’s Bridge Course For more information contact us on [email_address]
- 14. Web : www.vyomlabs.com Email : [email_address] The Complete ITSM Solutions Company Vyom Labs is "The complete IT Service Management Solutions Company". We offer ITSM services end-to-end - Training, Consulting and ITSM Tools Implementation. The best thing is that we offer these services through a combination of onsite and offshore models which helps our clients have quality service at greater value. Reach Us
Editor's Notes
- #15: ITIL V3 Foundation Course