Update CMDB Using Discovery Topology (BMC ADDM)

Update CMDB Using BMC Atrium Discovery and Dependency Mapping Webinar

Agenda Business Challenge ADDM Introduction ADDM Features ADDM Architecture and Components Working and Integration Scenarios CMDB Synchronization Reporting Summary Demo

Business Challenge IT organizations consistently struggle to accurately answer two fundamental questions about their environments what do I have ? how is it connected? This ambiguity results to…………. Failed Changes Longer problem resolution times Inaccurate asset inventories Inefficient data centers Ineffective disaster recovery plans

The BMC Solution - ADDM BMC Atrium Discovery and Dependency Mapping enables you to easily answer the “what do I have?” question by discovering and collecting details about your IT assets, including accurate hardware and software inventory information on servers, desktops, and network devices. It also helps you answer the next question, “how is it connected?” by identifying the interdependencies of those IT assets. ARE YOU IN CONTROL OF YOUR ENTIRE IT INFRASTRUCTURE ? Best practices, such as the IT Infrastructure Library® (ITIL®), stress the need for a “single source of truth” about configuration information — a unified configuration management database (CMDB)

Combined Discovery Strengthens BSM

Key Features Comprehensive capabilities to discover assets in even the most complex environments including: Virtual systems, including VMware, Microsoft Hyper-V, and Sun™ Solaris™ Clusters and Databases Storage modules and subsystems, including Brocade, Cisco, and EMC Clear, visual mapping of dependencies among both physical (infrastructure) and logical (applications) IT elements Automated on-demand discovery updates in response to virtualization infrastructure changes Continuous data synchronization with the BMC Atrium CMDB Knowledge base of 10,000+ processes and applications Automated data normalization using the DTMF and ITIL based BMC Atrium Common Data Model Multiple data export options to multiple formats, including CSV, Excel, HTML, PNG, and SVG Visio

Diagram A D D M A R C H I T E C T U R E

Application mapping engine Knowledge library Application mapping engine can recognize over 2500 hardware, operating system, software and applications from product vendors based on pre-populated fingerprints that reside in foundation’s knowledge library. Reasoning engine The reasoning engine intelligently enhances the raw data obtained by the discovery engine to extract maximum intelligence about hosts, software components and dependencies to populate the CMDB. Key Components The Application Mapping Engine is responsible for the coordination of discovery, recognition of hardware, operating system and software components, calculation of dependencies and business application instances.

Key Components (Contd..) Discovery engine The discovery engine is responsible for communicating with, and obtaining information from host systems via the scanners. The discovery process is fully configurable through the foundation IT portal. Scanners The scanners are used during the discovery process to extract specific information about host systems and their running programs.

Cmdb/relationship model Reconciliation engine The discovered data in the relationship model can be enhanced with imported, referenced and manually entered data from third-party systems (domain cmdbs) via the reconciliation engine. Key Components (Contd..) The CMDB contains the actual configuration information modeled by Foundation. Changes in the run time environment are automatically detected by the Application Modeling Engine and populated into the CMDB at user-definable intervals. This allows the precise deltas between points in time to be highlighted at the most granular levels.

Key Components (Contd..) Functional modules Cmdb customization Tideway foundation’s cmdb customization capability allows the cmdb to be extended and tuned to the precise requirements and shape of the it environment being modeled . Data quality Data quality is defined using several metrics, such as level of information gathered automatically and the scanners or import methods used, manual enhancement of data, and level of confidence in inferred data. Custom fingerprinting To allow foundation’s application mapping engine to recognize custom software components, foundation provides gui-based tools to allow the cmdb architect to create custom fingerprints to augment the pre-populated off-the-shelf software fingerprints Held in foundation’s knowledge library.

Key Components (Contd..) Reporting Foundation is shipped with a wide variety of pre-defined flexible drill-down reports around Discovery and Change, Infrastructure, Applications, Software Library and Data quality, providing multiple views of IT to achieve tight control and governance. Reports are viewed through the IT portal as text or graphical charts, using a standard web-browser and can be exported to common desktop applications such as Excel, or as CSV or XML files for import into other applications.

Key Components (Contd..) Business application modeling To model complex n-tier applications, foundation includes an application modeling module. This allows custom applications to be modeled from the composite software components Previously identified by foundation. Once modeled, business application instances are automatically identified across the enterprise and tracked over time. Dependency visualization The dependency visualization module automatically generates visual representations of the CMDB both as clickable maps within the browser window, and also as auto-generated visio charts .

Key Components (Contd..) Search To provide fast access to any configuration item in the system, Foundation provides a powerful search facility. This gives the ability to search by keyword across the entire CMDB and Knowledge Library. Comparison Comparison allows the user to track changes to a configuration item between two points in time, or to compare configuration items with each other for example port configuration between a host and its connected switch.

Key Components (Contd..) Policy reporting The Policy Reporting module allows configuration policy to be defined for IT governance and compliance purposes. Standards can be codified as policies and reported upon across the entire IT environment. Policies can be used to demonstrate adherence to IT controls stipulated by best practice frameworks such as COBIT. Documents The Documents module allows file attachments of any type or format to be associated with configuration items in the CMDB to provide additional or supporting information . Foundation it portal The Foundation IT Portal is accessed from a standard web browser, and can be configured to deliver role based functionality to individual members of the IT organization through customizable content channels.

How it works.. Agent-free Extensible & Configurable Low impact Multi-platform Proven scalability Monthly knowledge updates Graph-based data model Pattern language CI provenance Automatic /Manual Grouping Full text search Web-based UI Context-sensitive reporting Out-of-the box adapters Standard data mappings Integrated security adapters (LDAP/PKI) Integration toolkits

Integration and Roadmap ADDM 8.0 (at close) Tideway 7.3 available as BMC ADDM 8.0 No changes to product ADDM 8.1 (Q4 2009) CMDB integration improvements Rebranding ADDM 8.2 (Q2 2010) Goal: Integration of products Integration of ADDM 7.x features: CMDB Integration improvements Mainframe Discovery Virtualization Features SAN Discovery Network discovery Extended SAP deep discovery JBoss / Tomcat / IIS deep discovery J2EE deep discovery AS400 Siebel deep discovery Open VMS Migration tools ADDM 8.3 Goal: Next Gen Functionality Advanced Discovery Methods Improved automated application modeling

At different levels in each organization, people are concerned about: CIO/Head of IT Reduce IT Costs Improve Quality of Service Manage Risk Provide Transparency Head of Service Support Minimize Impact of Change Enable Compliance Controls Operations Improve Availability BMC ADDM 8.1 addresses these concerns Value Drivers $$

SCENARIOS (Contd..) Data Center Migration

SCENARIOS (Contd..) Software License Management

SCENARIOS (Contd..) Server Consolidation

SCENARIOS (Contd..) Dynamic Application Modeling

SCENARIOS (Contd..) Enable Compliance Controls Before Regulatory compliance requires tangible demonstration of control Negative Consequences Software licence implications True dependencies are hidden and more complex than expected Difficult to provide an estate-wide view of hardware, software and dependencies

SCENARIOS (Contd..) Enable Compliance Controls After Dependencies represented accurately Trustworthy up to date reporting Positive Business Outcomes License exposure understood Service availability improved through understanding dependencies Compliance reporting becomes an automated process; demonstrate control of the estate Required Capabilities Application dependency mapping Full text search and management dashboard for comprehensive reporting

SCENARIOS (Contd..) Enable Compliance Controls

Synchronization with CMDB BMC Atrium Discovery Export enables you to synchronize a BMC Atrium CMDB instance with BMC Atrium Discovery Export. It can also publish data from BMC Atrium Discovery into a Relational Database (RDBMS), and all systems that can accept CSV files. Supports following BMC Atrium CMDB Versions. BMC Atrium CMDB 7.6 BMC Atrium CMDB 7.5 BMC Atrium CMDB 2.1 BMC Atrium CMDB 2.0 BMC Atrium Discovery Export supports the following adapters: BMC Atrium CMDB – the preferred method is to use CMDB Synchronization. RDB CSV

Discovery Filter and Reporting A filter that excludes specific CI’s from the discovery datastore. The discovery filters are applied to the results of the discovery tasks and the corresponding CI’s are not added to the discovery datastore. We can generate report and can rearrange the columns in the report We can save the report in different formats like CSV, PDF, XML. The reporting facilities and selection of UI channels shown on each page are configured using xml configuration file. The Custom Reporting feature enables us to perform customization of the reports and channels on the appliance.

SUMMARY New Customer Always lead with ADDM 8.0 If customer needs Mainframe or Network use ADDM 7.5 Follow upgrade path from roadmap Existing Customer If customer needs extended capability ADDM 8.0 is free Follow upgrade path from roadmap No CMDB Use ADDM 8.0 for stand alone initiatives Follow upgrade path from roadmap CMDB Present Use ADDM 8.0 and continue with upgrade path for enhanced integration

TAKE AWAYS Reduce IT Costs Automate discovery and service dependency mapping Ability to handle heavily customized environments Rapid time to value, low-hanging cost reductions Reduce IT project risk through accurate planning Optimize expensive IT resources Improve Quality of Service Concise library of package and application components Facilitation of IT Service management improvements Enable Compliance Controls Integrate critical IT services with Atrium CMDB Rapid input of reliable as-is information into Atrium CMDB Increase the perceived value of the CMDB

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Update CMDB Using Discovery Topology (BMC ADDM)

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