BMH Performance Eval
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Jessica Vasquez-Abaunza received a positive annual performance evaluation. She exceeded expectations in coordinating department tasks, maintaining accuracy under tight deadlines, and continuously learning new skills. The manager praised Jessica for her excellent work improving procedures, willingness to help others, and strong prioritization. Overall, the manager was glad to have Jessica on the team and appreciated her ongoing support.
BMH Performance Eval
- 1. Annual Performance Evaluation Peri-Operative Coordinator Position Code: 324-37957-74200 Require Patient Population tab: No Employee Name: JESSICA VASQUEZ-ABAUNZA Employee Number: xxx217530 Department: 324-74200-SURGERY I have received and reviewed this Annual Performance Evaluation at a meeting dated 08/03/2016. Manager Comments: Jessica you have been an excellent addition to Peri-Operative Services. You have maintained high accuracy under tight deadlines. You are trusted to do tasks demanding high accuracy and you do them well. You always are willing to help others in the department. You continuously are willing to learn new task. You have improved many departmental procedures including payroll, communication via a newsletter and Tissue Management. You have set your priorities very well while you continues to grow. We are glad to have you onboard Thanks for your continuous support Todd Employee Reviewed: JESSICA VASQUEZ-ABAUNZA Reviewer: TODD HENDERSON Document Date: 08/03/2016 Annual Performance Evaluation Process My acknowledgement only confirms that I have had the opportunity to review this performance review and does not confirm that I agree or disagree with my assigned level of performance within each performance expectation. If I do not agree with this appraisal, I have the opportunity to make comments expressing my concern and/or disagreement on this form. JOB STANDARD Job Standard Weight 1. Department Coordination 35.00% Performance Expectation Score Comments 1.1 Prepares reports, statistical data, and graphs as requested by departmental director and manager. Exceeds Job Requirements Jessica prepares monthly reports which involve statistical data and graphs such as the IUSS Report, Block Utilization Summaries & Letters for Surgeons, PIMS, and creates reports for CPD. In addition, prepares power point presentation that includes stats & graphs, for committees such as the SSEC, CPD Workgroup, Laser Safety, etc. 1.2 Assists with service line certification and accreditation survey preparation as directed. Maintains current and ongoing action plans including contacting department managers for plans. Exceeds Job Requirements Jessica has been invovled, present, and taken on the lead of action plans as a result of survey findings, survey readiness, and sentinel events. In addition, she updates policies, monitors compliance, and re-orients staff on policies. 1.3 Coordinates follow-up of action plan items to ensure documentation of completion as assigned by the department Director. Exceeds Job Requirements Jessica coordinates follow-up action plan items to ensure documentation of completion as assigned and exceeds in those tasks. A few examples would be coordinating the staffing schedules for Peri-Operative Services, the training and transition of our timekeeping system, and has gone above and byeond to take on the Position Control. 1.4 Coordinates the scheduling and planning of departmental meetings. Prepare meeting packets. Fully Competent Jessica coordinates the scheduling and planning of departmental meetings, prepares meeting minutes and packets, and follows up. 1
- 2. Maintain and distribute meeting minutes. Follows up with members as needed. 1.5 Coordinates medical record chart pulls as necessary. Fully Competent Jessica has been able to access MediTech appropriately and accessed medical record charts to pull information related to implants and staffing; to generate reports or do investigative research for information. 1.6 Develops audits and survey reports as directed for department initiatives and distributes data as directed. Fully Competent Jessica has audited timesheets, staffing levels, and policies and processes. 1.7 Supports and assists the Department Director in scheduling, project completion and program activities and events; supports coordinators within the department that report to the department Director, as assigned. Exceeds Job Requirements Jessica has played a critical role in supporting me as the Director in scheduling meetings, project completions, and program activities. She collaborates with other departments and supports the Charge RN & Interim Educator in the department. Total Points Divided By Number of Performance Expectation = Score (Rounded to nearest hundredth) 25 / 7 = 3.57 Additional Department Job Standard (please describe) Achieved (Yes/No) *Written comments: JOB STANDARD Job Standard Weight 2. General Office 35.00% Performance Expectation Score Comments 2.1 Responsible for maintaining files, records, and databases in accordance with internal procedures. Fully Competent 2.2 Performs support functions such as copying, ordering supplies, processing invoices and reimbursement requests, sending faxes, opening and distributing mail as requested. Fully Competent 2.3 Interacts with physicians and physician offices as directed including meeting scheduling, minutes and follow up as needed. Fully Competent 2.4 Prepares confidential documents and maintains associated files. Exceeds Job Requirements Jessica prepares employee confidiential documents, departmental confidential documents, and more, 2.5 Completes other duties as assigned. Fully Competent 2.6 Represents the department in a pleasant, respectful, and courteous and professional manner. Maintains confidentiality at all times. Exceeds Job Requirements Total Points Divided By Number of Performance Expectation = Score (Rounded to nearest hundredth) 20 / 6 = 3.33 Additional Department Job Standard (please describe) Achieved (Yes/No) *Written comments: JOB STANDARD 2
- 3. Job Standard Weight 3. P.I., Performance Metric and standards support 0.00% Performance Expectation Score Comments 3.1 Enters patient care records accurately and timely into national quality improvement data registry. N/A Total Points Divided By Number of Performance Expectation = Score (Rounded to nearest hundredth) N/A / 0 = N/A Additional Department Job Standard (please describe) Achieved (Yes/No) *Written comments: ORG. STANDARD Total Weight 30% ORG. STANDARD Weight 1. Dignity Health Core Values 8.90% Performance Expectation N/A Not Applicable Unsatisfactory Below Job Requirements Fully Competent Exceeds Job Requirements Outstanding Comments 1.1 Collaboration Personal Characteristics - Acts with integrity and strives for fairness in decisions and treatment of people. Deals with people in an open straightforward way. Builds relationships on trust and respect. Holds self and others accountable; admits mistakes and learns from them. Teamwork - Uses appropriate methods and a flexible interpersonal style to help build a cohesive team. Actively participates as a team member to move team forward toward completion of goals. Regularly acknowledges contributions of others. Open to others' ideas and opinions, supports the department's efforts, and maintains confidentiality. Accountability Adapts quickly to changing conditions and needs, adds value to the organization by going beyond boundaries of own job to improve organizational performance. X 1.2 Dignity Effective verbal and legible written communications and interpersonal skills with associates, community and other customers. Provides accurate and helpful information and instructions to departmental and hospital customers. Accurate listening skills while checking understanding, with appropriate follow through on requests X 3
- 4. for information and/or services. Communicates and interacts appropriately with all personnel. 1.3 Excellence Customer / Patient Focus - Makes customers/patients and their needs a primary focus. Is dedicated to meeting the expectations of internal and external customers/patients. Represents organization in a positive and professional manner. Solicits customer/patient feedback and uses it for improvements in service Maximizing Service to Customers (Excellence) - Identifies and responds to needs and expectations of all customers, both internal and external, delivers quality service and care in a timely and efficient manner, is seen as a true ambassador of customer service. Innovation/Continuous Improvement of Operations (Excellence) - Delivers high quality results on time, contributes to departmental/organizational quality and/or process improvement efforts, actively promotes innovation, speed and change in improving processes, programs or services. X 1.4 Justice Mission and Commitment - Demonstrates commitment to organization's mission and values. Is respectful of all levels of the organization. Inclusive of diverse ideas, backgrounds, cultures. Seeks out opportunities to represent the workplace. Accountability - Makes effective decisions, accepts responsibility for decision. X 1.5 Stewardship Continuous Improvement - Participates effectively in process improvement changes. Originates action to improve existing conditions and processes. Financial Responsibilities Stewardship - Works efficiently, utilizes all resources in a cost-effective manner, adheres to organization's policies and procedures, actively seeks ways to reduce cost and conserve resources to improve results. X Total Points Divided By Number of Performance Expectation = Score (Rounded to nearest hundredth) 18 / 5 = 3.60 ORG. STANDARD Total Weight 30% ORG. STANDARD Weight 4
- 5. 2. Standards of Behavior 8.80% Performance Expectation N/A Not Applicable Unsatisfactory Below Job Requirements Fully Competent Exceeds Job Requirements Outstanding Comments 2.1 Attitude and Sense of Ownership. Treat our customers' with respect and courtesy. Keeping their information confidential. Work as a Team. Demonstrates a behavior which is always willing to assist and would Never uses terms such as "It's not my job". Be part of the solution. Promotes communications which supports an agreeable solution. Standards of Conduct. Must comply with Hospitals Standards of Conduct X 2.2 Communication. Use AIDET, Acknowledge, Introduce, Duration, Explain, and Thank you. Proper use of Ceridian to record time. Use proper etiquette when speaking on the phone or drafting emails. Assist others by giving direction. Provide communications that is clear and effective. Uses positive verbal/non verbal communications. X 2.3 Appearance and Safety. Good personal hygiene is expected. Adhere to the hospitals dress code policy including wearing ID badge. Keep working environment well-maintained, clean and uncluttered. Know the policies and procedures, both hospital-wide and departmental. X Total Points Divided By Number of Performance Expectation = Score (Rounded to nearest hundredth) 10 / 3 = 3.33 ORG. STANDARD Total Weight 30% ORG. STANDARD Weight 3. General Competencies: 8.80% Performance Expectation N/A Not Applicable Unsatisfactory Below Job Requirements Fully Competent Exceeds Job Requirements Outstanding Comments 3.1 Job Standards - Maintains current and appropriate licensure and certification to meet job requirements. Annual safety, health, education, X 5
- 6. compliance and HIPAA requirements are met on time. 3.2 Health and Safety Plan - Wears proper clothes/shoes per dress code, takes appropriate safety precautions, demonstrates good body mechanics, plans lifting projects, gets help when appropriate. X 3.3 Security Management Plan - Wears ID badge, knows hospital code identifications, reports all unsafe conditions or work hazards, is aware of environment, uses common sense, adheres to patient/visitor identification policies. X 3.4 Hazardous Materials Plan - Handles hazardous materials appropriately, knows chemicals used in job, knows proper use/mix of chemicals used in job, demonstrates proper medical waste management practices, can locate and understand MSDS (Material Safety Data Sheets). X 3.5 Emergency Preparedness Plan - Participates appropriately in disaster drills, understands role in emergency situations. X 3.6 Infection Control - Demonstrates proper hand washing, uses personal protective equipment per policy, follows isolation techniques where indicated, adheres to universal precautions. X 3.7 Medical Equipment Management Plan - Complies with Safe Medical Device Act. Checks patient use of electrical equipment for up to date tag, makes sure personal electrical equipment has been checked by Engineering, checks conditions of electrical equipment. X 3.8 Attendance - Demonstrates concern for patients, co-workers by being prepared to work in the work area on time. Number of Occurrences during the rating period X 3.9 Patient Privacy - Demonstrates work practices that maintain patient privacy and confidentiality. Consistently follows regulatory, The Joint Commission, and hospital policy requirements relating to the release or access of protected health information. X 3.10 Ability to demonstrate respect - Ability to demonstrate respect for people in ethical and courteous behavior to patients, patient relatives, visitors and fellow employees. Ability to accept supervision and guidance and work cooperatively with others. Ability to follow regulations of the X 6
- 7. Hospital pertaining to job performance, behavior and patient care. Ability to be flexible in meeting the need of varying situations. Ability to maintain continuing education requirements for licensure. Must have the ability to read, write and speak English. 3.11 Cultural Diversity Exhibits behaviors that are culturally sensitive, taking into account the individual needs of each customer. Identify ethical issues and refer to appropriate resources. X Total Points Divided By Number of Performance Expectation = Score (Rounded to nearest hundredth) 31 / 10 = 3.10 ORG. STANDARD Total Weight 30% ORG. STANDARD Weight 4. Incumbents in this position shall comply with all applicable laws and rules including the Dignity Health Standards of Conduct and Dignity Health policies and procedures that apply to his/her job responsibilities, seek guidance when in doubt, promptly report any potential or suspected violation of Dignity Health Standards of Conduct, Dignity Health policy or procedure or applicable laws/regulations and when requested, assist Dignity Health personnel in investigating all allegations of violation. When called upon, the incumbent shall assist in risk evaluation and work collaboratively with facility/entity leaders to implement, monitor and mitigate risk corrective plans outlined by the Compliance program. 3.50% Performance Expectation N/A Not Applicable Unsatisfactory Below Job Requirements Fully Competent Exceeds Job Requirements Outstanding Comments 4.1 1) Take responsibility for his/her own actions 2) Know and comply with applicable laws and rules, including applicable Federal health care program requirements, the Dignity Health Standards of Conduct and Dignity Health policies and procedures as they apply to his/her particular job responsibilities 3) Seek guidance as provided in the Dignity Health Standards of Conduct and/or policies when in doubt about his/her responsibilities 4) Refrain from involvement in illegal, unethical or otherwise improper acts 5) Promptly report any potential or suspected violation of Dignity Health Standards of Conduct, Dignity Health policy or applicable laws or regulations 6) As requested, assist Dignity Health personnel and authorized outside personnel in investigating all allegations of violations 7) Meet training requirements within designated timelines assigned X 7
- 8. 8) Understand and accept consequences for failure to comply with Dignity Health Standards of Conduct Total Points Divided By Number of Performance Expectation = Score (Rounded to nearest hundredth) 3 / 1 = 3.00 SUMMARY Job Standard Score X Weight = Rating (Round to the nearest thousandth) 1 Department Coordination 3.57 X 0.3500 = 1.250 2 General Office 3.33 X 0.3500 = 1.167 3 P.I., Performance Metric and standards support N/A X 0.0000 = 0.000 Total Weight for all Job Standard must equal 70% Subtotal = 2.417 Org. Standard Score X Weight = Rating (Round to the nearest thousandth) 1 Dignity Health Core Values 3.60 X 0.0890 = 0.320 2 Standards of Behavior 3.33 X 0.0880 = 0.293 3 General Competencies: 3.10 X 0.0880 = 0.273 4 Incumbents in this position shall comply with all applicable laws and rules including the Dignity Health Standards of Conduct and Dignity Health policies and procedures that apply to his/her job responsibilities, seek guidance when in doubt, promptly report any potential or suspected violation of Dignity Health Standards of Conduct, Dignity Health policy or procedure or applicable laws/regulations and when requested, assist Dignity Health personnel in investigating all allegations of violation. When called upon, the incumbent shall assist in risk evaluation and work collaboratively with facility/entity leaders to implement, monitor and mitigate risk corrective plans outlined by the Compliance program. 3.00 X 0.0350 = 0.105 Subtotal = 0.992 Job Standard Rating Subtotal + Org. Standard Rating Subtotal = Overall Rating 2.417 + 0.992 = 3.408 JESSICA VASQUEZ-ABAUNZA GOALS Employee Goals Supporting Activities Time Frame END Annual Performance Evaluation END 8