BPM in Telecoms

This document discusses how mobile operators in the UK can make business process management (BPM) more successful and deliver tangible benefits. It outlines some promises that BPM has made, such as removing silos and aligning processes to strategy, but notes that success is often measured by operational efficiency and compliance rather than top-line growth. The document suggests that to fully realize BPM's potential, organizations need to align their process structure to processes rather than functions, carefully select appropriate modeling and tools based on their process maturity, and ensure tools meet the needs of process owners not just analysts.