Bpr 05 Process Mapping Tools
- 1. Business Process Re-engineering 05 – Process Mapping Tools and Techniques
- 2. Process Mapping Concept 1. Understand the process / systems 2. Differentiate the process functions 3. Structure the process map 4. Establish an informal process map 5. Process mapping takes place
- 3. Process Mapping Tools Flow diagramming tools Most basic Link text descriptions to symbols Limited analysis capability e.g. ABC Flowcharter; Easyflow Case tools Modeling hierarchies and process definitions Built on RDBMS e.g. IDEF and Workflow Analyser Simulation tools Dynamic and more sophisticated analysis capability e.g. Service Model; Sim Process
- 4. Process workshops - approach Select a team of people who understand the process from beginning to end Determine key processes activities - don’t go down to the task level yet Capture and validate key process information
- 5. Information gathering Some of the methods to information gathering include: Interviews (one to one) Workshops Workflow tracing Feedback sessions Questionnaires - for “customer” information Activity analysis - observe and record actions
- 6. Approach to take Interview first line managers/ supervisors Focus and activities performed and the outcomes Identify what ACTUALLY gets done Find the most significant cost/time/quality problems Identify process exceptions that confuse a clean process flow Identify critical information that is currently used Identify critical information that is needed (but not available) Seek ideas for improvement
- 7. Key outcomes The outcome or result of a process workshop is as follows: Process maps and relationship models “ As-Is” process metrics - cycle time, cost, quality Process issues - findings Understanding of scope for improvement Rapid improvement opportunities
- 8. Modeling – from “As-is” to “To-be” Map existing processes: capture detail across the whole process diagrammatically adjust level of detail to capture key issues and opportunities Identify key performance factors: cycle times, costs, resource levels failures and root causes
- 9. Modeling – from “As-is” to “To-be” Model new processes: remove redundancy, seek concurrency Animate new process: validate cycle times illustrate the new processes to those who will run them