Bug trackingworkflow

TFS Work Items Workflow

Petro Porchuk
03/29/2011

Agenda
 Roles
 Email Notifications
 Work Item Types
 User Story Workflow
 Prioritizing Bugs
 Bug Workflow
 Task Workflow
 Q&A

Roles
 Manager/Admin – unlimited permissions

 DEV – Developer
– Create Tasks (Create Bugs, Create User Stories)
– Resolve Bugs, User Stories
– Close Tasks

 QC – Quality Control Engineer
– Create Bugs, Tasks (Create User Stories)
– Close Bugs, User Stories, Tasks
– Reopen Bugs, User Stories Tasks

 USER – End User Representative
– Create Problem Reports
– Close Problem Reports
– Reopen Problem Reports

Email Notifications
We need email notifications each time a work item is being moved through the workflow to quickly know what to
do and don’t bother one another with stupid questions like: “Are you done with the story, so I can test?”,
“Have you done with testing, how it went?”.

We need to use the tool we have for that – TFS.

 DEV  QC
– Active US/Bug has been assigned – Active US/Bug has been moved to
to. (New, Reopened, Edited). Resolved and Assigned to.
– Worked on US/Bug has been – Worked on US/Bug has been
closed. closed.

Work Item Types

 User Story
- one or more sentences in the everyday or business language of the end user that
captures what the user wants to achieve. Before a user story is to be implemented,
an appropriate acceptance procedure must be written by the customer to ensure by
testing or otherwise determine whether the goals of the user story have been
fulfilled.
 Bug
- a program defect, which is usually found and described as a failure (deviation
between actual and expected behavior). Usually filed by QA.
 Task
- an activity that needs to be accomplished within a defined period of time. Is usually
a sub-item of a Bug, User Story
 Problem Report
– an unverified report, usually filed by PM or user. After positive verification a bug
report is created. Bug report changes are automatically reflected in the problem
report

User Story Workflow
Active (New)
Assign Unassign Email to
(Admin) (Admin) DEV

Rejected/Out of Scope/ Abandoned
Active (assigned)
(QC, Admin, DEV)
Code complete and unit tests pass
Build is available for QC
(DEV)
Acceptance tests fail*
(QC)
Resolved
Assign Unassign Email to QC
(DEV) (DEV)

Resolved (assigned)
Acceptance Closed in
tests pass Error Reintroduced in
(QC) (QC) Scope/Closed in Error
(QC)
Closed
Email to
DEV & QC
involved

Acceptance tests fail

At least:

1 * Critical Issue OR

1 * High Issue OR

N * Medium Issues, where N is too many

Prioritizing Bugs

 Priority (When it should be fixed?)  Severity (What it affects?)
The level of (business) importance assigned The degree of impact that a defect has on
to an item, e.g. defect. the development or operation of a
component or system.

Priority Description Defined By Severity Description Example Defined
By
1 The bug is Critical Bug Reporter 1 (Critical) An Absolute Blocker. Unable to Start or Bug
for business Use Application. Reporter
needs. Must be Crash.
fixed ASAP
2 (High) Serious Failure. Direct Unable to Create Bug
2 Very important Bug Reporter argument against the new row. Unable to Reporter
issue to be fixed Acceptance Criteria edit existing rows.
Data loss.
3 Highly appreciated Bug Reporter
3 (Medium) Regular bug. Affects very few Keyboard shortcuts Bug
to have
of potential users. Not do not work. Reporter
blocking anything Validation missing
4 Nice to have Bug Reporter
4 (Low) Minor issue, not affecting Cosmetic UI issues, Bug
anyone at all, just annoying grammar errors Reporter

Prioritizing Items

 Stack Rank (What you shall work on first)
-is the traditional method Product Owners use to rank/prioritize their product backlog items.

The lower the stack rank the higher the priority the work item is

Bug Workflow
Active (New)
Assign Unassign Email to
(QC) (QC) DEV

As Designed/Cannot Reproduce/
Active (assigned)
Deferred/Duplicate/Obsolete
(DEV) Fixed
(DEV)

Not fixed/Test Failed
(QC)
Resolved
Assign Unassign Email to QC
(DEV) (DEV)

Resolved (assigned)
Email to Verified
DEV & QC (QC)
involved Regression/Reactivated
(QC)
Closed

Task Workflow

Active (New)
Assign Unassign
(QC, Admin, DEV) (QC, Admin, DEV)

Active (assigned)
Deferred, Cut, Obs
olete
(QC, DEV, Admin) Completed
(QC, DEV, Admin)
Reactivated
(QC, DEV, Admin)
Closed

What we still lack?

WHO IS DOING WHAT AT THE MOMENT

?
IS THE FIX/NEW CODE AVAILABLE FOR ME TO TEST

(Proposed) Bug Workflow
Active (assigned)
Email to
Start Work Stop Work DEV
(DEV) (DEV)

As Designed/Cannot Reproduce/
In Progress
Deferred/Duplicate/Obsolete
Fixed Email to QC
(DEV)
(Work done by DEV)
(DEV)
Not fixed/Test Failed
(QC)
Pending Build
Build Available Email to QC
(TFS)

Resolved (assigned)

Verified Email to
(QC) DEV & QC
involved Regression/Reactivated
(QC)
Closed

Summary

We need Work Item STATES for following the right
Development Process. Email notifications provide immediate
heads up

Summary

Each particular state means some work needs to be done by
relevant department:
– An Item mustn’t be RESOLVED if there some known
developer work still needs to be done. Existing Critical
bugs are the case
– An Item mustn’t be CLOSED if QC has something to test

Summary

The only reason a Work Item is not being transferred to the
next state – is progress on it. If you are done with it,
immediately move it forward with the STATE

Summary

Use appropriate REASON while transferring Work Items
through the workflow

Summary

Do not hesitate to put comments in the History section for
cases there are not relevant REASON as well as for other
cases

Q&A
Q: What if I have a reason, which is not included in the Reason Dropdown?
A: Feel free to select the most suitable one and put your comments in the History field. Don’t be miserly
for comments.

Q: (DEV) What if I want to pass to QC non-finished Story to test?
A: Fire away! But don’t make it RESOLVED. QC won’t file bugs – only inform you about the Smoke Test
results. It’s your deal. Beneficial for close collaboration. Should not be a common practice.

Q: (DEV) When shall I make an Item RESOLVED?
A: When you complete all the work on it, and (theoretically) it should go on Production, if no critical
bugs. Also when QC is able to access the test object.

Q: (QC) What if I found S1/S2 issue, and developer is asking me not to reopen the Story for several
minutes, the fix is being prepared?
A: Go for it, but if you really going to have the fixed build in 1-2 hours. If it lasts longer – reopen the
Item with the issue linked.

Q: (ANYONE) Would like to introduce new feature.
A: Make a list of. Come up with the proposal in the Status Meetings. Introduce “Improvement Iteration”

Q: Parent -> Child Stories in the Backlog
A: TODO

Contacts

Europe Headquarters US Headquarters
52 V. Velykoho Str. 12800 University Drive, Suite 250
Lviv 79053, Ukraine Fort Myers, FL 33907, USA
Tel: +380-32-240-9090 Tel: 239-690-3111
Fax: +380-32-240-9080 Fax: 239-690-3116
E-mail: info@softserveinc.com
Website: www.softserveinc.com

Thank You!
Copyright © 2011 SoftServe, Inc.

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