Build Your Exponential IT Product Practice

Webinar:
Build Your Exponential IT
Product Practice
Build an actionable product practice roadmap
that drives enterprise results
Info-Tech Research Group Inc. is a global leader in providing IT research and advice. Info-Tech’s
products and services combine actionable insight and relevant advice with ready-to-use tools and
templates that cover the full spectrum of IT concerns.
© 1997-2024 Info-Tech Research Group Inc.

Info-Tech Research Group Inc. is a global leader in providing IT research and advice.
Info-Tech’s products and services combine actionable insight and relevant advice
with ready-to-use tools and templates that cover the full spectrum of IT concerns.
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Webinar:
Product Practice
Info-Tech Research Group Inc. is a global leader in providing IT research and advice. Info-Tech’s
products and services combine actionable insight and relevant advice with ready-to-use tools and
templates that cover the full spectrum of IT concerns.
that drives enterprise results

Info-Tech Research Group
Housekeeping
Use the Q&A function to post
questions.
01
We will select a few common
questions to be answered by our
panelists at the end of the session.
02
We will send out the slides and
recording after the webinar.
03

Webinar Objectives
Recognize the impact
Exponential IT has on product
teams
01
Adopt the six key product
delivery capabilities that
support Exponential IT
02
Discuss your next steps
03

Info-Tech Research Group produces research to help
leaders make strategic, timely, and well-informed
decisions. We partner closely with your teams to provide
actionable tools and analyst guidance, ensuring they
deliver measurable results for the organization.
DRIVE
MEASURABLE RESULTS
BETTER RESEARCH
THAN ANYONE
LEVERAGE INDUSTRY
BEST PRACTICES
© INFO-TEC H RESEARC H GROUP 7

Ari Glaizel
Practice Lead
Applications Research
Webinar
Presenters
Andrew Kum-Seun
Research Director
Applications Research

Exponential IT defined
• The technology curve has recently bent exponentially.
• AI has been the catalyst, but there are more and more new technologies
emerging (e.g. quantum computing, 5G), putting significant pressure on all IT
organizations.
• All IT leaders and organizations are at risk of falling behind because of not
adopting new technologies fast enough.
• Exponential IT is a framework defined by Info-Tech Research Group to instruct IT
leaders across all IT domains on how to elevate their maturity and value creation
capabilities and close the gap between the exponential progression of
technological change and the linear progression of IT's ability to successfully
manage that change.
© INFO-TEC H RESEARC H GROUP 9

Product delivery changed a lot within a
short period of time
10 | INFO-TEC H RESEARC H GROUP ©
Before Exponential IT
IT-led delivery Creators, not coders
Manual processes Deliver autonomously
IT as order takers IT as stakeholders

11 | INFO-TEC H RESEAR C H GROUP ©

Adopt six key product delivery capabilities
Product management
1
Multisource ecosystems
2
Organizational change & risk
management
3
Business relationship
management
4
Business process management
& automation
5
Intelligent, iterative, &
collaborative solution delivery
6

The transition to product-centric
delivery is necessary to address
future pressures
65%
Misunderstanding of business goals
Of CXOs stated at least some improvement is needed
with IT understanding business goals.
Source: Info-Tech CEO-CIO Alignment Diagnostics,
November 2022 to October 2023; n=115
IT impacts business innovation and agility
Of CXOs had experienced at least minor pain with IT
limits affecting business innovation and agility.
Source: Info-Tech CEO-CIO Alignment Diagnostics,
November 2022 to October 2023; n=115
80%
1 Product Management

Involve these four items to successfully
embrace product management
Clear Role Definitions
Product & Product
Family Alignment
Supportive Culture
Funding Models
1 Product Management

Corporate technologies were once
locked down and manageable
Microsoft Power Platform
Legacy Systems
Power Apps Power BI
Internal Data
Connectors
IT
3rd Party
Professional
IT Oversight
2 Multisource Ecosystems

Support ecosystems that are dynamic,
modular, and outside IT’s control
Microsoft Power Platform
Legacy Systems AI Builder
Power Apps
Power
Automate
Cloud Systems
Third-Party Data
Connectors
Power BI Power Pages
IT
3rd Party
Business
Novice
Professional
Power
2 Multisource Ecosystems
IT Oversight

Change is the constant
63%
Applications are updated very frequently
Of the top 1,000 Android applications on the Google Play
Store were updated on at least a monthly basis as of
March 2024.
Source: Statista, 2024; n = 1,000
5
days
Workers are willing to adopt technologies
faster than ever
ChatGPT acquired 1 million users in just 5 days after
launching in November 2022. Dropbox took 7 months in
2008.
Source: Exploding Topics, 2024
3 Organizational Change & Risk Management

Ease the adoption and acceptance of changes
Acceptance of
Failure
Communication &
Transparency
Risk Categorization &
Mitigation
Leadership Support
Flexibility &
Adaptability
Embracing Change
3 Organizational Change & Risk Management

Business and IT are not
always aligned
83%
CXOs are frustrated with IT
Of CXOs experienced at least minor pain involving
business frustration with IT failure to deliver value.
Source: Info-Tech’s CEO-CIO Alignment Diagnostics,
Nov 2022 to Oct 2023; n = 115
Organizational leaders are not transparent
Of respondents felt clear about their direction of the
organization and team.
Source: JCURV, Truthsayers and Agile Business
Consortium, 2023; n = 1,051
41%
4
Business Relationship
Management

20 | INFO-TEC H RESEARC H GROUP ©
Ensure business relationship management
is more than just about communication
Business Relationship Management
• Strategic Partner
• Road Mapping
• Alignment to Enterprise Priorities
• Business Demand Management
Customer Relationship Management
• Tactical Partner
• Service Management
• Issue Management
• Delivery Management
4 Business Relationship Management

Automation is not optional
Task-based automation is a good start, but it is not enough.
88%
Automation is an organizational priority
Of respondents are currently piloting or using advanced
automation solutions like low- and no-code or AI-based
automation frameworks
Source: Sogeti, 2023; n = 315
47%
Stakeholders are committed to
automation
Of CEOs prioritize technology (including AI) to improve
growth and productivity over the next 12 months.
Source: Ernst & Young, 2024; n = 1,200
5 Business Process Management & Automation

Build these three practices into your teams
Business Process
Management &
Optimization
Business Process
Automation
Platform
Management
Business Process
Automation
Delivery
5 Business Process Management & Automation

AI is gaining momentum in
solution delivery
6
Intelligent, Iterative, &
Collaborative Solution Delivery
Will AI replace human product teams?
92%
AI is a critical piece in the toolbox
Of US-based programmers reported using AI coding
tools both in and outside of work.
Source: The GitHub Blog, 2023
77%
Organizations are investing in AI-enabled
delivery
Of organizations consistently invest in AI solutions to
improve quality processes.
Source: Sogeti, 2023

Code Generation
Automated
Testing
UI Design &
Prototyping
Defect
Forecasting &
Debugging
Synthetic Data
Generation
USE CASES
Augment AI in your product teams, not
replace them
Humans AI Bots
6 Intelligent, Iterative, & Collaborative Solution Delivery
Administrator
Paired developer
& tester
Designer &
Content Creator
System monitor &
support
Product owner &
decision maker
Integrator &
builder
Business analyst &
architect
Collaborator

Product Practice
that drives enterprise results.
Download this
research

Q&A
Webinar:
Product Practice

Thank you!
For information on Info-Tech’s
products and services, please
contact:
Dave Bell
dbell@infotech.com

Build Your Exponential IT Product Practice

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