Business application of internet
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The document discusses e-business, highlighting its types (such as B2B and B2C), business applications, and the advantages of utilizing the internet for various operations. It also explains management information systems (MIS) and decision support systems (DSS), emphasizing their roles in improving decision-making and organizational efficiency. Furthermore, it mentions insights from Andy Grove on the transformative potential of the internet for businesses.
Business application of internet
- 2. E-business (electronic business) is the conducting of business on the Internet, not only buying and selling but also servicing customers and collaborating with business partners.
- 3. E-business types: C2C CONSUMERS BUSINESS B2B B2C ADMINISTRATION
- 4. E-business category [ E-banks [ E-trade [ E-consulting [ E-engineer [ E-learning [ E-mail [ E-marketing [ E-transactions
- 5. An example for e-bank
- 6. An example for e-trade
- 7. An example for e-consulting
- 8. An example for e-engineering
- 9. An example for e-learning
- 10. An example for e-marketing
- 12. Business Uses of the Internet Gather Information Collaborate with Others Cross-Functional Applications Vendor Support & Communications Marketing, Sales & Customer Service Research Competitors Publish Information Sell Products or Services Communicate Internally Purchase Products or Services Customer Support & Service
- 13. ERP (enterprise resource planning)
- 14. GENERAL LEDGER REPORTING PROJECT COSTING ANNUAL REPORTS BUDGETING
- 16. Barcode Readers Hand Held Terminals (HHT)
- 17. Computerized Records Online Booking
- 18. Public Access Information Kiosks
- 19. Special purpose Information kiosks
- 20. EMPLOYEE SAVINGS PLANS BENEFITS ENROLLMENT ON-LINE TRAINING JOB POSTING
- 21. QUALITY MEASUREMENTS MAINTENANCE SCHEDULES DESIGN SPECIFICATIONS MACHINE OUTPUT ORDER TRACKING
- 22. COMPETITOR ANALYSIS PRICE UPDATES PROMOTIONAL CAMPAIGNS SALES PRESENTATIONS SALES CONTRACTS
- 23. ‘All electronically mediated information exchanges between an organization and its external stakeholders’
- 24. Examples: Buying books online (transactional) Selecting a car online (informational) Interacting with brand online (relationship building / experiential, e.g. www.tango.com) Asking a customer service query, e.g. www.easyJet.com
- 26. Can my business benefit from e-commerce? [ Reduce administrative and operating costs [ Reduce inventory costs [ Reduce the cost of procurement [ Improve customer service and satisfaction [ Streamline procurement procedures [ Increase communication efficiency and interaction with employees, vendors, customers and strategic partners [ Increase revenues and profit margins
- 27. A management information system (MIS)is the study of people, technology, organizations and the relationships among them. MIS professionals help firms realize maximum benefit from investment in personnel, equipment, and business processes.
- 28. A Decision Support System (DSS) is a computer-based information system that supports business or organizational decision-making activities. DSSs serve the management, operations, and planning levels of an organization (usually mid and higher management) and help to make decisions, which may be rapidly changing and not easily specified in advance (Unstructured and Semi-Structured decision problems). Decision support systems can be either fully computerized, human or a combination of both.
- 30. Andy Grove, Chairman of Intel
- 31. Andy Grove, Chairman of Intel, one of the early adopters of e-commerce, has made a meteorological analogy with the Internet. He says: Is the Internet a typhoon force, a ten times force, or is it a bit of wind? Or is it a force that fundamentally alters our business? (Grove, 1996)
- 33. 35% Cost Savings 32% Customer Service 18% Revenue Generation 13% Marketing 2% Other
- 34. Lower Costs Global Access Improved Service Empowers Business Proactive Service Priority Responsiveness