Business Process engineering.ppt
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Business process reengineering aims to fundamentally rethink how work is done to improve customer service, cut costs, and increase competitiveness. It involves redesigning business processes that may be fragmented across departments to better support organizational goals and reduce costs. Reengineering focuses on assessing processes used to create products and services for customers. Information technology plays a key role in enabling new forms of collaboration and making information widely accessible, supporting decentralized decision making and mobile workforces.
Business Process engineering.ppt
- 1. Business Process Re-engineering Business process reengineering (BPR) began as a private sector technique to help organizations fundamentally rethink how they do their work in order to dramatically improve: • customer service • cut operational costs • become world-class competitors
- 2. BPR • Reengineering recognizes that an organization's business processes are usually fragmented into sub-processes and tasks that are carried out by several specialized functional areas within the organization • Business process reengineering is one approach for redesigning the way work is done to better support the organization's mission and reduce costs
- 3. BPR • Within the framework of this basic assessment of mission and goals, reengineering focuses on the organization's business processes—the steps and procedures that govern how resources are used to create products and services that meet the needs of particular customers or markets.
- 4. Re-engineering Guidance and Relationship
- 5. The role of information technology • Information technology (IT) has historically played an important role in the reengineering. It is considered by some as a major enabler for new forms of working and collaborating within an organization and across organizational borders. • Shared databases, making information available at many places • Expert systems, allowing generalists to perform specialist tasks • Telecommunication networks, allowing organizations to be centralized and decentralized at the same time
- 6. The role of information technology • Decision-support tools, allowing decision-making to be a part of everybody's job • Wireless data communication and portable computers, allowing field personnel to work office independent • Interactive videodisk, to get in immediate contact with potential buyers • Automatic identification and tracking, allowing things to tell where they are, instead of requiring to be found