C3 Business Overview 2
- 2. Who We Are Agent for the top 20 telecommunication carriers Qwest, AT&T, US Signal, Paetec, Verizon and others Unbiased approach to helping clients meet their goals 9 years of telecommunications experience in Michigan 5 yrs+ working for Qwest 1 1/2 yrs as the Senior Accounts Michigan Sales Manager Circle of Excellence Award Winner Extensive training and knowledge in data services, Cisco products
- 3. What We Do Collaborative Communications Consulting(C3) Collect quotes from the telecom carriers Request special language Contract negotiation and implementation Project manage implementation of services Review bills Create and resolves billing tickets Assist in installation of new sites Assist with trouble ticket escalation Coordinate move/add/change orders Customer does not pay C3 for any services rendered Give the customer account team stability
- 4. How C3 Helps Its Clients C3 provides an unbiased approach in choosing carriers Customers will make better, more educated buying decisions using C3’s guidance Customers save time and resources from avoiding multiple meetings with multiple carriers, evaluating solutions, and implementing solutions More consistent support structure No money is paid to C3 for any consulting, negotiating, or account management work Saves customers money Lessen the need for customers to take on more employees to manage telecom Better contract language Better service pricing Better contract and product implementations Circuit moves, adds, and changes will be entirely project managed and coordinated through C3 Proactive account management C3 will be more knowledgeable about services and offerings than carriers’ reps
- 5. Why C3 – Savings, Contract Negotiation/Implementation C3 will oversee run the negotiation of the telecom contract Overview of how this works Due to our experience, we will request favorable language that is typically not included in typical carrier contracts C3 knows exactly what price points can be negotiated and will work with the carriers to ensure this pricing is extended to your customers Once contract is signed, C3 enforces the timing of the contract implementation C3 reviews the bills to ensure accuracy of the proposed If errors occurred, C3 will create the billing ticket and follow up until the issue is resolved If error occurs, C3 updates the customer with status at every meeting until resolution Once resolved, event is documented and added to customer files
- 6. Why C3 – Unbiased Approach C3 works with all the large carriers and is only interested in the needs of the customer C3 will research the carriers, their solutions and pricing structures and work with the customer to come up with the best solution Complete transparency in my dealing with carriers My motivation vs a carrier reps’ motivation Since commissions are paid on an ongoing basis, instead of being paid upfront or over the first year only, I am incented to keep and grow that customer
- 7. Why C3 - Ongoing Support, Proactive Account Management Monthly account reviews Review bills(I will review bills and have notes prepared for these meetings) Utilization reports, network diagnostics findings Review outstanding billing issues Review move/add/change orders made over the past month Review potential move/add/change orders made over the past month Update and pass along the latest inventory spreadsheet accounting for all vital carrier information Quarterly account reviews All duties listed above Review technology platform Review contract status Discuss changes in the business Can voice and data services be changed to better support the updated business model?
- 8. Why C3 - Account Management Stability All C3 duties are carried out by Matthew Toth You will not be shuffled to other support people, sales reps Longevity strengthens customer relationships and eliminates confusion and issues caused by new account representation Average tenure at telecom carriers is 16 months Accounts are shuffled around for the following reasons Reps are good and get promoted Reps are bad and they are fired Support structure changes via mandates from 1 of 4 levels of management Incoming rep demands to work certain accounts Accounts’ revenues are stagnant and management decides to change it up The average customer has a new representative once every 14 months. Tenure is short and changes are often due to Pressure to achieve difficult sales goals Expectation by incoming management to put their stamp on their business segment Culture which values sales more than support
- 9. Why C3 – New Circuit Coordination and Implementation C3 will work with the customer in adding new sites to the network Coordinate with customer resources Coordinate carrier resources Fill out order spreadsheets and ensure accuracy Contact carrier implementation throughout the process Run weekly calls with carrier implementation team to ensure timeliness Assist in circuit activation Ensure circuits show up in online account management tools Ensure circuits bill correctly