Can i work remotely
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This document discusses working remotely for legal aid organizations. It addresses technology considerations for remote work including internet access, communications, and hardware. It provides perspectives from an executive director and staff member on remote supervision, policies, expectations and challenges. It also discusses lessons learned around effective communication, community, project management, isolation, overwork and self-care for remote employees.
Can i work remotely
- 1. Can I Work Remotely? LSNTAP - April 26, 2017
- 2. Panelists - Cathleen Dwyer: Senior Consultant, Just-Tech - Xander Karsten: Project Manager, LegalServer - Alison Paul: Executive Director, Montana Legal Services Association - Anna Steele: Senior Consultant, Just-Tech
- 3. Agenda - Technology Considerations - Executive Director Perspective - Staff Member Perspective - Lessons Learned
- 4. Can I Work Remotely? a) Sure! b) Yes, here are our policies and expectations c) Maybe, we should form a committee and talk about it d) Nope, never.
- 6. Off-Site Location ● High Speed Internet ○ Hotspots ● Communications ○ Softphone through VOIP ○ Cell phone
- 7. Hardware Access to same hardware that is available in the office Organization owned vs. BYOD Difference in policy Hardware maintenance and upkeep Devices available for the “occasional” remote worker
- 8. Organization Owned Devices vs. BYOD Policy Considerations Mobile Device Management Limitations and Expectations What are other programs doing?
- 9. Security Network Access Client Information Case Management System Physical Files Data Transfer and Backup
- 11. What is Remote Supervision? Situation where you as the Supervisor are supervising a staff member working in another physical location.
- 12. Could be...... Supervision of a staff member who works from home Senior attorney with expertise in a subject supervising a staff member in another office Supervision of a circuit riding attorney Executive Director supervising Managing Attorneys in field offices
- 13. What is program attitude about remote supervision?
- 15. How do you really know the employee is working? How do you track productivity without micromanaging? How do you encourage collaboration and communication between on-site and off-site employees? Challenges
- 16. Policies MLSA Remote Work Policy and Request Form MLSA Computer Use Policy NTAP Electronic Communication Protocols and How Tos NTAP Protocol for Getting Started as a virtual employee
- 17. Setting Expectations Sample Hiring letter for off-site worker Sample Progress Report for off-site worker Work Plan Collaboration Software
- 18. Hiring Remote Workers Look for people who: Take initiative when a task needs doing Have work that is portable Are highly organized and able to set own boundaries and priorities Do not mind working in isolation sometimes Do not need much immediate supervision and feedback Are effective communicators in writing and by phone
- 20. Effective Communication Primary form of transparency Communicate reliably and often Don’t be afraid of meetings- or video conferencing! Status messages are your friend Be clear and assume the best
- 21. Who does what? (And when? And how?) Clear concise roles Know your team- and take time to get to know them! Discuss when and how work will be completed early, and often!
- 22. Fostering Community Meet in person when possible Hang out when you can- even if it remote Dedicated ‘water cooler’ space Identify unique needs of remote staff to participate
- 23. Supervision Clear expectations and goals- on both sides! Regular check-ins- however that works Meetings/Video chats Consistent … but flexible!
- 24. Project/Case Management Consistency Ensure access to cloud-based tools Balance shared management tools with personal ones
- 25. Self Care Identify what works for you Clearly communicate with your team Do it!
- 26. Isolation Is real, for everyone. Better hardware can help make coffee shops, libraries other public places easier to access. Finding lunch buddies and other ways to connect Co-working spaces
- 27. Overwork Identify your limits Set your limits Communicate your limits Hold yourself accountable (or ask someone to help!)
- 28. Lessons Learned
- 30. Management Lessons Important to pay attention to on-site vs off-site dynamics to avoid burnout and isolation of off-site workers Set expectations of supervisors Encourage use of video conferencing and face to face meetings Remote work is an inevitable shift Expectation of new generation of workers Helps attract and retain the best staff Allows opportunities for new partnerships
- 31. Staff Lessons Be transparent Know your strengths Set limits and be flexible Adjust your expectations Get healthy snacks! Be Kind
- 32. Life Lessons Self care is important Don’t forget to move and get outside Remember to check in with other staff Remember to check in with clients Workspace - make it work!
- 33. Thanks! Cathleen Dwyer: cdwyer@just-tech.com Xander Karsten: xkarsten@legalserver.org Alison Paul: apaul@mtlsa.org Anna Steele: asteele@just-tech.com