Caritor_Oracle Managed Service - Oracle On Prem and Oracle Cloud
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Caritor provides various Oracle managed services and support services to help customers reach their business goals. This includes Oracle eBusiness Support Services, Oracle Siebel Support Services, Oracle Hyperion Support Services, Oracle Database Administration, Oracle Fusion Middleware Administration, and Oracle OBIEE Support Services. Caritor has experience implementing and supporting Oracle products both on-premises and in the cloud.
Caritor_Oracle Managed Service - Oracle On Prem and Oracle Cloud
- 1. CARITOR`S ORACLE MANAGED SERVICES Whether your Oracle environment is in the Cloud or on- Premises, Caritor provides the Oracle support services you need to reach your business goals. Plan effectively, adopt faster, and innovate more easily with help from Caritor`s Oracle Managed Services. Corporate HQ : Caritor Solutions India Pvt Ltd Greater Bengaluru. India www.caritorsolutions.com Australia | US | UAE | North Africa |Brunei | Japan 1
- 2. 2 Caritor Company Overview 2 Founded in August 2009 Operation Geographies : India, USA , UAE and Australia CMMi Level 3, ISO Certified 9001:2015 ; ISO 27001 : 2018 Technology Delivery capability : Enterprise Managed Services, Applications developments and Infrastructures Management. Implementation : Oracle EBS, Fusion Cloud, Oracle CX Cloud. Migration: Obsolete technologies to Open stack cloud, Opensource DB migration. Industry Expertise : Banking & Financial ,Manufacturing, Healthcare, e- Commerce & Retail, Telecom services, Transportation & Logistics, Oil and Gas, PSU/Government. Caritor Team comprises of IT Professionals and Management with two decades of Global work IT experience. Caritor has experience in setting up IT Offshore Global IT Captive units of some of the world-renowned Top 10 IT majors. 100+ Employees: Oracle On Prem & Cloud, EBS/Siebel ,PeopleSoft ,EPM, BI/Analytics & Big Data and Open source, Mobile applications. Caritor Solutions is a 14 Years old Oracle Partner and Oracle System Integrator Specialized in Providing Oracle On Prem and Oracle Cloud Consulting, System Integration and Software Services Company serving 250+ customers Fortune 1000 companies having presence in Bengaluru. India| Australia | US | UAE | North Africa |Brunei | Japan
- 3. 3 3 ❖Oracle OPN Partner with Extensive Expertise in Oracle ERP, EPM, SCM, HCM, CX, BI & Oracle SaaS/ PaaS/IaaS applications Implementation , Support, Upgrade and Migration Services. ❖Modern Best Practices Expertise in Project management, ERP/SCM/HCM Implementations and BI/Analytics and Support Services ❖Unique Blend of Oracle Solutions and Services Across each Oracle Platform – On Prem & Cloud, EBS, PeopleSoft, Siebel, EPBCS Multi Language implementation(English ,French, Arabic and Japanese) ❖200 + Projects (Oracle implementations, Upgrades and migrations, Oracle Fusion Implementations, Oracle Health checks and H/W recommendations, Support and Enhancements ,E Commerce, Mobile and Custom applications. ❖‘Clients for Life’ – High level of Client Satisfaction and Loyalty – Partnership, Delivery Quality and Execution ❖250+ Clients Across Various Industries – Banking, Transportation, Wholesale Distribution , Tele com, High-Tech Manufacturing, Gen. Bus, Logistics and Retail, Eng. & Construction and State Governments of India Caritor Company Overview
- 4. ➢ One among 100 for Mobile Applications development Company in 2012 by Silicon Valley Publications India ➢ Fastest Growing brand for Application Services in India in 2015 by Bloomberg India. ➢ Service Excellence Award by Karnataka State Housing department in 2012 ➢ One of our product won Indian -National Award- Bronze in 2012. Global Recognitions ➢ Best IT Service provider by TESCO Bengaluru & Tesco PLC,UK in 2011 ➢ Client Global Success Story with Oracle Corp, USA , in 2018. 1st Global “Arabic “ Oracle Cloud implementation (Oracle Service Cloud) went Live Aman Bank for Commerce & Investment Ltd, Libya https://www.oracle.com/customers/aman-bank-1-service-cloud.html © 2022 Caritor. AllRights Reserved. 4 © 2022 Caritor. All Rights Reserved. Awards
- 5. © 2022 Caritor. AllRights Reserved. Customer -Centric Appreciation from Oracle EMEA Delivery 5
- 6. Global Clients Snapshot 6 © 2022 Caritor. AllRights Reserved.
- 7. © 2022 Caritor. AllRights Reserved. Ministry of Planning (MOP) 7 Overseas Clientele Snapshot
- 8. Govt/PSU Clientele Snapshot © 2022 Caritor. AllRights Reserved. 8
- 9. At Caritor, we understand that dedicated, ongoing support is essential to helping you maximize your investment in our benefit administration solutions. Our Technical Support team represents an extensive background in the software and benefits administration fields. Oracle Enterprise Support Services ✓ Oracle eBusiness Support Services ✓ Oracle Siebel Support Service ✓ Oracle Hyperion Support Services ✓ Oracle Database Administration ✓ Oracle Fusion Middleware Administration ✓ Oracle OBIEE Support Service ✓ Staff and Skill Augmentation Services Your business and your customers cannot be put on hold. Should you face a mission-critical challenge, our consultants can access your system remotely, assist online and perform diagnostics. With a high level of commitment to provide quality support and meticulous attention to all client issues regardless of company size. our team has a reputation for consistently going the extra mile to serve our customers. 9 Oracle Product line Service Offerings:
- 10. Our Remote DBA services lead the industry in database administration and 24×7 support for Oracle ,SQL Server, MySQL Oracle DBA Services Cross-Platform Remote DBA Support We support Database applications across all major platforms: 10 Caritor`s Oracle DBA Services – Overcoming Database Management Challenges You can be at peace as your critical database is receiving the best possible support With Caritor, you are provided a DBA team that supports diverse technical backgrounds and complex business environments. Our experience represents every business industry and market. Our experience represents most technologies and database domains. From SMBs, Govt, PSU to Fortune 1000 firms, Caritor services have provided the right DBA skill mix to monitor and manage from small database environments to large and complex enterprise database environments. Rely on a service that provides an expert team of DBAs with a composite skill mix to support any enterprise database centric organization. We provide/support complex database applications across all major platforms.
- 11. Our Oracle DBA services are delivered in onsite, remote, or in a hosted, managed environment. Services include: Key Oracle DBA Services 11 Senior Database Consulting Services Remote Database Managed Services System Administration Services Customized Software Development On-Demand Emergency Administration Services Oracle Real Application Clusters Implementations Improved application performance, scalability, and end- user experience Oracle Database Upgrades and Migrations Remote DBA support Database monitoring – 24/7 proactive monitoring to minimize outages Database Hosting Services Oracle Partner & Authorized Reseller 24x7 Support from DBA Experts Onshore /Offshore DBA Solutions Dedicated DBA Resources Customized SLAs
- 12. Caritor provides comprehensive, 24×7 remote DBA support 12 Service Basic Silver Gold Diamond Support hours 9 AM–5 PM Mon-Fri 8 AM–6 PM Mon-Fri 24 x 7 24 x 7 • Application and Database Support & maintenance • Command Center for immediate response • On site support for projects (with additional charges) • Service as per ITIL, SAS70 & ISO9001 standards • Comprehensive initial health check exercise • Full Access to manage your system yourself • Dedicated account manager • Service levels guaranteed by SLA • Full daily health check • Test, dev and standby db support included • Daily hot backup • Out-of-hours scheduled maintenance • Monthly management report • Out-of-hours production issue call-out • Unlimited Upgrades & patching • Fortnightly Instance Clone • Proactive Oracle CPU & Security Patching • Customized setup & configuration • Product migration support & consulting Minimum contract period 3 Months 3 Months 1 Month 1 Month Included anytime extra Application Administration man hours (Can be utilized for Patching, Bounce, Config setup, etc) 5 Hours 30 Hours 100 Hours Unlimited Support Packages
- 13. At Caritor , we understand that dedicated, ongoing support is essential to helping you maximize your investment in our benefit administration solutions. Our Technical Support team represents an extensive background in the software and benefits administration fields. Your business and your customers cannot be put on hold. Should you face a mission-critical challenge, our consultants can access your system remotely, assist online and perform diagnostics. With a high level of commitment to provide quality support and meticulous attention to all client issues regardless of company size. our team has a reputation for consistently going the extra mile to serve our customers. Oracle eBusiness Support Services eBusiness Support Services : ✓ Oracle eBusiness Application`s (Financial, SCM, Advance SCM, HRMS/HCM) Support Services. ✓ Remote or on-site Oracle eBusiness application System Administration services. ✓ Cloning, Patching & Upgrade. ✓ Backup & Recovery Strategy. ✓ Disaster Recovery Planning. ✓ Concurrent Manager troubleshooting. ✓ Installation of Oracle statistics collection mechanisms and quarterly database growth summaries. ✓ Troubleshooting of form server and report server. ✓ Managing Oracle Applications like forms, report servers, concurrent manager, Web Server. ✓ Performance Tuning and pro-active measurements of future planning. ✓ Managing Concurrent Managers, Concurrent Processing. ✓ Cloning using Adclone, Rapid clone and Autoconfig. ✓ Maintenance of Oracle Application Manager. ✓ Upgrading Oracle Applications. ✓ Oracle E-business Suite Application security maintenance. Consulting services : We will provide consulting, on-site or remote Additional Services on the following . ▪ Adaptive Maintenance ▪ Release Management ▪ Knowledge Management ▪ Incidence Management ▪ Preventive Maintenance ▪ Predictive Maintenance 13
- 14. At Caritor, we understand that dedicated, ongoing support is essential to helping you maximize your investment in our benefit administration solutions. Our Technical Support team represents an extensive background in the software and benefits administration fields. Your business and your customers cannot be put on hold. Should you face a mission-critical challenge, our consultants can access your system remotely, assist online and perform diagnostics. With a high level of commitment to provide quality support and meticulous attention to all client issues regardless of company size. our team has a reputation for consistently going the extra mile to serve our customers. Oracle Siebel Support Services Siebel Support Services : ✓ Remote or on-site Oracle SIEBEL application System Administration services ✓ SIEBEL server installation & configuration, Patch management ✓ Siebel version upgrade from 7.x to 8.x ✓ SRF, Repository migration , DDL synch. ✓ Daily health checks including regularly checking status of servers & components. ✓ supporting all planned & unplanned outages ✓ Deploying non repository items ✓ Set up and support Siebel remote client, extracting local database, creation of packager , upgrade kits etc ✓ Configuring & managing Workflow Management component group. ✓ Integrating other applications with Siebel. Mainly OBIEE/BIP/Web Methods. This includes configuring symbolic urls, WSDL imports/exports etc. ✓ Setting up UCM(Data Hub) ✓ Setting up SSO/LDAP authentication ✓ Automation of daily migration/monitoring activities by writing shell scripts or batch jobs ✓ Resolving all adhoc issues, if issue is not related to Siebel, then assign it to correct work-group. ✓ Supporting EIM Data Load and issue related to Data Load. Consulting services : We will provide consulting, on-site or remote Additional services on the following. ▪ Incidence Management ▪ Preventive Maintenance ▪ Predictive Maintenance • Adaptive Maintenance • Release Management • Knowledge Management 14
- 15. Organizations generate large amount of data which makes it difficult to capture and analyse performance effectively. To overcome this issue, companies use spread sheets or a set of business applications for performance management. The Oracle Hyperion Suite enables businesses to conveniently integrate, manage and measure their business goals. These Enterprise Performance Management Applications function using the Oracle Business Intelligence platform. Caritor is well-versed with the implementation, execution and post- production support of enterprise performance management solution. Also, years of experience with enterprise applications such as Oracle E-Business Suite, OBIEE and Oracle Hyperion, the IT team at Caritor is highly proficient in integrating Oracle Hyperion with other applications in your company. Oracle Hyperion Support Services Consulting services : • Maturity assessment and Fitment analysis • Business Case and ROI • Create Strategic Product Roadmap • Strategy formulation • Solution Architecture and Framework definition • Health check Assessment We deliver Oracle Hyperion performance management services as listed below: Administration Support : • Operations Support • Data Warehouse Administration • Application administration • Product Application Maintenance Upgrade and Migration : • Application Upgrade • On Premise to Cloud Roadmap • Migration readiness Assessment • ROI & TCO Analysis. • Manage end of life infrastructure by upgrading Platform and Application . • Leverage advantages of the new application release – both technical and functional . • Address all your concerns - from compliance to 3rd party app integration, data to security, budget to maintenance costs. • Provide Technical and Functional Assessment Report and recommendations. Correct, Adapt & Prevent : Correct: • Bug Fixes • Troubleshooting • Incident/Problem Management • Root Cause Analysis Prevent: • Performance Tuning • Regular Patching • Health Check • Pre-emptive Resource Allocation Adapt: • Understand Business requirement • Update System Design • Showcase new features • Release the changes 15 Oracle EPM On - premise Oracle EPM Cloud ✓ Implementation Services : • Analysis • Architecture • Design • Develop • Test • Deploy
- 16. Fusion Middleware is a set of software products developed by Oracle Corporation. The products include software for business intelligence, content management, integration services and developer tools. The Oracle Fusion Middleware (OFM) uses BPEL, SOAP, XML and JMS standards. Businesses use OFM for various reasons, purposes and objectives like business intelligence report creation. It isn’t difficult to use Oracle services, but one needs advance knowledge, experience and software to take advantage of Oracle products. It is where, businesses look at us. Oracle Fusion Middleware Support Services • Troubleshooting, Load Balancing, Clustering, Deploying Applications, Performance Tuning and Maintenance • Create, configure and tune weblogic domains/applications for performance • Work with vendors and developers for application related issues. • Deployment and troubleshooting of JAR, WAR, and EAR files in domain. • Code deployments/promotions, performance monitoring and performance tuning • Installation/ Upgradation of WebLogic servers in dev , test and prod environment and applying patch and service packs • WebLogic Administration, Monitoring and Troubleshooting using Admin Console • Creating security roles, group policy, user authentication, aduting and authorization • Work on Web Security tools- LDAP Server, SSL Certificates and client authentication. • Node Manager Configuration – remote managed server start and stop. • Monitoring WebLogic server health and security. • Configuration of Site scope monitors for monitoring the environment • Monitoring and analyzing resources, Standard logs, application logs and domain logs • Developing WLST scripts and auto deployment process • Patch updates using BSU, Service Pack Upgrades and Version Upgrades Fusion / Weblogic support : 16
- 17. At Caritor, we understand that dedicated, ongoing support is essential to helping you maximize your investment in our benefit administration solutions. Our Technical Support team represents an extensive background in the software and benefits administration fields. Your business and your customers cannot be put on hold. Should you face a mission-critical challenge, our consultants can access your system remotely, assist online and perform diagnostics. With a high level of commitment to provide quality support and meticulous attention to all client issues regardless of company size. our team has a reputation for consistently going the extra mile to serve our customers. Oracle OBIEE Support Services • Remote OBIEE System Administration • Installation of OBIEE / OBIA / Informatica / DAC • BI/Data Warehousing Support and Maintenance • End-to-end data warehouse support and maintenance • Reports development as per business request • ETL Mapping development as per business requirement • ETL/Reports Tuning • ETL Schedule / Monitoring • Enterprise-wide security strategy • Data monitoring • Data maintenance routines • ETL Tool Administration • BI Tool Administration • BI Release management • Informatica and DAC Administration OBIEE Support Services: Additional services : • Incidence Management • Preventive Maintenance • Predictive Maintenance • Adaptive Maintenance • Release Management • Knowledge Management 17
- 18. 1 8 Caritor – Engagement Model-Onsite/Offshore Key Benefits of Engagements • Strategic Consulting • Technology Consulting • Application Development & Support • Production Support (24/7) Key Benefits of Hybrid Model • Low costs • Dedicated team • Perfect outcomes. . • No hidden prices and Round-the-clock support. On Site Model Offshore model is the most cost-effective model, where client get cost and quality advantage. Offshore Model Hybrid model provides best of both the worlds, cost effective yet direct presence at client's premises. Hybrid Model Hybrid model provides best of both the worlds, cost effective yet direct presence at client's premises. Project Collaboration Partner Shared FTE Resource based © 2022 Caritor. All Rights Reserved. 18
- 19. Our Support Approach? 1 © 2022 Caritor. AllRights Reserved. The proposed support model is represented below. The diagram is more or less self- explanatory.
- 20. Why Choose Caritor`s Staff & Skill Augmentation Services ? 20 Caritor Core Team who has 20+ years of experience in IT Staff Augmentation services in Oracle ERP and IT Bilingual work force . ✓ Caritor team has Hands on Experience in Providing IT Staffing Services for top 100 IT Global Captive Units at India ✓ Caritor Team has 2 Decades of experience in Campus to Corporate transition services Less Turnaround Time With our best-in-class experience in the industry, we expertise in keeping the turnaround time low. We are the best in getting top and quality professionals in the quickest possible time. Strong Industry Mapped Database We have strong Industry database mapped with global recruiters' network. We cater to all the geographies and diverse industries and businesses with efficiency and precision. Hire Quality Resources When you choose us for your recruitment needs, you can benefit from associating with a professional recruitment agency. We have extensive networking within various industries. Some of the best brains in the executive search. Specialized in Consulting Our talent search processes are highly detailed and backed by strong research capabilities. We specialize in hiring the best talents across industries. Our experience and expertise in providing consultancy has helped many complex project achieve success. Work Closely as Extended Arm We work closely with our clients, throughout the entire recruitment process. We are just a call away whenever you need our inputs and suggestions to enhance selection process. We are a kind of extension of your HR team. In-depth Screening We have a detailed and extensive screening process to get the best talent. Our customized solutions to our clients is the key differentiator in the industry. We work with a well-defined process to match the right talent. ➢ Avoid the risk of bad hire, Find the right fit with the right employee ➢ Flexibility in going beyond the skillset ➢ Minimize pressure of hiring timelines and Scaling up with ease ➢ Minimize administrative burden ➢ Candidate's skills and work habits can be evaluated before hiring them Get best-in-class IT expertise and resources Caritor Core Team who has 20+ years of experience in IT Staff Augmentation services in Oracle ERP and IT Bilingual work force . ✓ Caritor team has Hands on Experience in Providing IT Staffing Services for top 100 IT Global Captive Units at India ✓ Caritor Team has 2 Decades of experience in Campus to Corporate transition services Less Turnaround Time With our best-in-class experience in the industry, we expertise in keeping the turnaround time low. We are the best in getting top and quality professionals in the quickest possible time. Strong Industry Mapped Database We have strong Industry database mapped with global recruiters' network. We cater to all the geographies and diverse industries and businesses with efficiency and precision. Hire Quality Resources When you choose us for your recruitment needs, you can benefit from associating with a professional recruitment agency. We have extensive networking within various industries. Some of the best brains in the executive search. Specialized in Consulting Our talent search processes are highly detailed and backed by strong research capabilities. We specialize in hiring the best talents across industries. Our experience and expertise in providing consultancy has helped many complex project achieve success. Work Closely as Extended Arm We work closely with our clients, throughout the entire recruitment process. We are just a call away whenever you need our inputs and suggestions to enhance selection process. We are a kind of extension of your HR team. In-depth Screening We have a detailed and extensive screening process to get the best talent. Our customized solutions to our clients is the key differentiator in the industry. We work with a well-defined process to match the right talent. ➢ Avoid the risk of bad hire, Find the right fit with the right employee ➢ Flexibility in going beyond the skillset ➢ Minimize pressure of hiring timelines and Scaling up with ease ➢ Minimize administrative burden ➢ Candidate's skills and work habits can be evaluated before hiring them
- 21. Staff &SkillAugmentationServices 21 Get best-in-class IT expertise and resources Nearshore outsourcing Globalization and expansion of businesses to new geographies has necessitated outsourcing of key business processes. To combat challenges like cultural differences, time zones and diversity, offshore centres are being established. Our vast global recruiter network helps in managing these challenges and meet the client’s requirement with efficiency. Recruitment Process Outsourcing (RPO Services) Staffing process needs to match the diverse work environment and culture with expansion of business in geographies. They need to tap the talent local to the geography to meet the cultural and legal requirements. Our Recruitment Process Outsourcing (RPO) caters to these local requirements exclusively. Staff augmentation Ramping up staff for Project on a need basis or dealing with changing environment, we find the best professionals and skilled workforce to work with these ever-changing business dynamics. Our solutions are cost effective and efficient. Contract to Hire (C2H) Solutions A relatively new strategy that benefits organizations by helping them assess an employee before making long-term commitments. Our team of staffing experts gouge the talent pool and find the most reliable and skilled candidates for roles that are difficult to fill. We help you ease the cash flow pressure and let you focus on things that require your invaluable time.
- 22. 22 © 2022 Caritor. AllRights Reserved. Expertise IT offers cost-effective, scalable solutions and flexible delivery models tailored to your specific objectives and organizational style. You get the degree of control you want and the expertise you need to keep your business agile and initiatives on track. We lead in the creation and delivery of innovative workforce solutions and services that enable our clients to win in the changing world of work. Our Campus Readiness Program Expertise IT is committed to fulfill and match the fresher / campus hiring needs of corporate India . Through this program , Expertise IT will help our country’s young talent adapt to the corporate environment and improve employability skills. This will help in building a vast “skill ready” talent pool both for the country and corporate India. While other IT giants are also hiring, Expertise IT attracts talent through: Detailed interview process that communicates company culture and benefits to the interviewee Evaluating potential and trainability rather than past experience to ensure we hire those that are passionate, fit culturally with your company, and have a deep knowledge of their field Offering informal professional development classes to ensure highly effective entry-level recruitment methods Employee Benefits of Graduate Hiring through Expertise IT ▪ Full time permanent employment ▪ Competitive Salary range ▪ Increased Employability ▪ Effective evaluation system ▪ Training opportunities ▪ Option of Payroll Conversion ▪ Better branding Expertise IT provides excellent training opportunities for its employees to take control of their career. Our Training and Development Center provides: • Access to an extensive range of online courses covering computer, business, leadership, and technical skills sought after in today’s market • A convenient way for anyone to update and increase their skills online – 24 hours a day, every day of the year • Free training and development for all ManpowerGroup associates, consultants, and employees • At Expertise IT, we ensure low attrition rates. Campus Hiring /Hire, Train & Deploy (Boot Camp) Solutions
- 23. Our Organizational Traits Right sized, Management Attention, Consultative Approach, Flexible to the Customer Requirements, Result-oriented Our Core Competency Experience in managing multiyear multi-technology engagements and currently manage mission-critical applications offshore for over 10+ clients Our Key Differentiators Integrated Technology Outsourcing Solutions mature Global Delivery Model Our Robust backbone World-class Infrastructure with Quality Assurance certificates Our Best Practices Knowledge Transfer & Responsibility Transfer Methodologies, Track Record of Excellence in Service Delivery © 2022 Caritor. All Rights Reserved. Our DNA to Your Success 23
- 24. Worldwide Presence © 2022 Caritor. AllRights Reserved. 24 United States of America (USA) , Arizona INDIA (CORPORATE OFFICE) #Bengaluru . India UAE, Dubai Brunei, Darussalam Japan, Tokyo AUSTRALIA, Adelaide MeetCaritor –Your Reliable Oracle Consulting Partner! Name : Mr. Sreenivasulu. K (SK) Title : General Manger – Sales & Account Management Email : sreeni.k@caritorsolutions.com Mobile/What`sApp No :+91-8951758376 (or) +91-9886821955 Linked In : http://in.linkedin.com/in/sreenivasuluk Location : Bengaluru , KA IN