Case Study: U.S. Cellular Shares Its Playbook for Efficient IT Monitoring
1 like1,242 views
U.S. Cellular outlines its strategies for effective IT monitoring, showcasing a playbook that led to a 50% reduction in infrastructure management costs and an 80% decrease in monitoring project requirements. The presentation highlights the company's transition from complex tools to intuitive, user-friendly systems and emphasizes the importance of engaged processes and skilled personnel in achieving operational efficiency. Additionally, U.S. Cellular's proactive approach in transforming its monitoring capabilities aimed to enhance responsiveness and improve service delivery in a rapidly changing telecom landscape.
Case Study: U.S. Cellular Shares Its Playbook for Efficient IT Monitoring
- 1. Case Study: U.S. Cellular Shares Its Playbook for Efficient IT Monitoring Kevin Martin DevOps: Agile Ops US Cellular Senior Manager, Enterprise Infrastructure Session Number – DO5X136S @kmm522 #CAWorld
- 2. 2 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD © 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies. The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form any type of warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA. For Informational Purposes Only Terms of this Presentation
- 3. 3 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD U.S. Cellular Shares Its Playbook for Efficient IT Monitoring It’s simple. It’s fast. It’s productive. Deploying an IT monitoring solution has never been easier when you follow the IT monitoring playbook from U.S. Cellular. Learn how U.S. Cellular reduced project costs related to infrastructure management by 50 percent while getting 80 percent of the monitoring requirements knocked out for projects without intervention. This case study will also touch on how U.S. Cellular retired its IBM Tivoli deployment six months ahead of schedule. Kevin Martin Sr. Manager Enterprise Infrastructure
- 4. 4 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Agenda WHO IS US CELLULAR THE CHANGING LANDSCAPE QUESTIONS? CHANGING TOOLS CHANGING SKILLS CHANGING PROCESSES 1 2 3 4 5 6
- 5. 5 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD 5th Largest Telco in U.S. 4.9M Customers in 26 States $4 Billion in Revenue One of the Industry's Highest Customer Satisfaction and Loyalty Ratings
- 6. 6 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Headcount Pressure Tools are Changing 2015 • Mobile Applications • Device Financing • New Devices More Products and Services The Market is Agile and Changing Fast Our Landscape is Changing
- 7. 7 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD 3 Look at 3 Areas to be Faster and Cheaper: • Tools • Skills • Process
- 8. 8 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD • Extremely Complex Tools • Multiple Training Classes Required • Technical Domain Teams Didn’t Use Them Challenge • Intuitive Interfaces and Reports • Can be Implemented and Operated with no Training • Technical Teams Rely on and Trust the Data RESULT Tools – Intuitive, Simple, Reliable
- 9. 9 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Screenshot Dashboards That are Actionable and Meaningful
- 10. 10 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD • Team Members Know Their Tools, not What They are Monitoring • Not Connecting Their Capability with the Business • If it isn’t a Requirement, it Doesn’t Get Done. Challenge • Proactively Identifying Gaps • Reduce Requirements Gathering by 80% • Assist in the Incident Process by Understanding Their Tools and Where to Look for Causes of Outages • Better Cross-Domain Relationships RESULT • Positions filled by experienced internal IT professionals • Attracting the best internal talent • Understanding where the pains are and how to help • Multi-skilled people Know Your Companies Technology and Business
- 11. 11 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Understanding How Multiple Technologies Work Screenshot
- 12. 12 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Processes – Fix Yours, Get Engaged in Others • New Projects were Like Starting from Scratch • No Proactive Engagement in Other Key Processes • No Documentation • Limited Who Could do Specific Work Challenge • Standard Monitoring Templates Documented • Standard for ITSM Change, Incident & Problem Management Processes • 80% Reduction in Required Project Meetings • 500% Increase in Domain Level Continual Improvement RESULT
- 13. 13 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Unique Visibility to Data and Information Screenshot
- 14. 14 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD How US Cellular Transformed its Monitoring Capability Stand Out from the Pack 2 3 4 Jack of All Trades: Understand What You are Monitoring Improve Time To Market: New Monitoring in Minutes, not Days Standards: Enable Team With Consistency and Repeatability Make a Difference: Unique Knowledge and Data Access to Make a Difference Change Team Skills Intuitive Tools 1 Processes and Documentation Engage in IT Operations
- 15. 15 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Recommended Sessions SESSION # TITLE DATE/TIME DO5T27T Introduction to CA Virtual Network Assurance 11/19/2015 at 3:45 pm DO5X213L Increase Your Speed to Manage with CA Performance Management Self Certification 11/19/2015 at 4:30 pm DO5T17S University of Chicago Achieves High Availability through a Centralized and Service Centric Approach to IT Monitoring 11/19/2015 at 4:30 pm Insert Logo Here
- 16. 16 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Must-See Demos Demo Name CA Performance Management Theater 5 Demo Name Service Operations Insight Theater 5 Demo Name CA Unified Infrastructure Management Theater 5 Demo Name CA Virtual Network Assurance Theater 5 Insert Logo Here
- 17. 17 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Follow Conversations At… Smart Bar Service Operations Insight Theater 5 Tech Talks Capacity Manager Theater 5
- 18. 18 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD Q & A
- 19. 19 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD For More Information To learn more, please visit: http://cainc.to/Nv2VOe CA World ’15