CCB_GroupDynamics.ppt
- 1. Community Capacity Building Program Group Dynamics
- 2. Group Dynamics “Never doubt that a small group of thoughtful citizens can change the world. Indeed, it is the only thing that ever has.” Margaret Mead
- 3. Group Dynamics • To identify and analyze the social processes that impact on group development and performance • To acquire the skills necessary to intervene and improve individual and group performance in an organizational context • To build more successful organizations by applying techniques that provide positive impact on goal achievement Objectives:
- 4. Group Dynamics • The social process by which people interact in a group environment • The influences of personality, power and behavior on the group process
- 5. Types of Groups Formal Structured to perform specific tasks Informal Emerge naturally in response to organizational or member interests
- 6. Group Size • To express individual viewpoints • To develop social relationships • To ensure everyone participates • For individual recognition Issues to be considered include opportunities:
- 7. Group Structure • Ensure that all skill sets are included • Examine the impact of a poor performer on group achievement • Ensure a combination of leaders and followers • Examine the potential for personality conflicts • Impacts of member diversity Issues considered include:
- 8. Group Development Forming Orientation, guidance (dependence) Storming Conflict, roles and responsibilities, rules and procedures, individual recognition (counterdependence)
- 9. Group Development Norming Issue resolution, develop social agreements, cohesion, establish group norms (interdependence) Performing Mutual assistance, creativity, understanding goals and roles (independence) Adjourning Closure, symbolism, ceremonies, and emotional support
- 11. Group Functions • Task behaviours • Maintenance behaviours • Self-interest behaviours
- 12. Task Behaviours • Initiating • Information seeking/giving • Clarifying ideas • Bringing closure • Consensus testing
- 13. Maintenance Behaviours • Encouraging • Improving group atmosphere • Harmonizing • Compromising • Gate-keeping
- 14. Self-interest Behaviours • Dominating/controlling • Blocking • Manipulating • Belittling • Splitting hairs
- 15. Group Norms • Social standards and acceptable behaviours • Collectively held expectations of group functioning • Provide regularity and predictability to group functioning
- 16. Types of Norms • Conduct • Work performance/attendance • Rearranging personal space • Assisting co-workers • Loyalty • Dress codes • Rewards Standards related to:
- 17. Roles Assigned roles Chair, secretary, manager, treasurer, etc Emergent roles Confidant, group clown, gossip, mentor, etc
- 18. Factors That Impact Effectiveness Role Ambiguity Worker is unclear of job definition Role Conflict Worker experiences job overlap
- 19. Status Symbolic Office, administrative support, perks Impact Authority, hierarchy, decision-making, rewards
- 20. Affected by the ability of the group to: Group Cohesion Work as a unit, share tasks, recognize member contributions; -VS- Conflict, role ambiguity, lack of motivation; -Attracts- High performers, opportunists, achievers; -Affected by- Group size, cliques, acts of protest, self-interest behaviour
- 21. Support • Training • Reward system • Empowerment/self-management • Organizational representativeness/diversity
- 23. Transactional Analysis Social transactions between individuals Parent Protective, nurturing, controlling, critical, guiding Adult Rational, calculating, factual, unemotional Child Rebellious, spontaneous, dependant, creative, emotional
- 24. Reactions • I’m OK - You’re OK • I’m OK - You’re not OK • I’m not OK - You’re OK • I’m not OK - You’re not OK
- 25. Individual Behaviour Passive Easily “pushed around”, compliant, submissive, non-resistant Aggressive Pushy, hostile, forceful, creates conflict, shows disregard for others Assertive Self-assured, confident, positive, protects own rights, respects others
- 26. Effective Teams • High skills, high motivation • Have a clear picture of group goals • High performance • Success attracts others • Opportunity for individual recognition • Recognition of professionalism Are a result of:
- 27. 3 Characteristics of a Real Team • A meaningful and common purpose • Adaptable skills • Mutual accountability
- 29. STRATEGY & PLANNING RELATIONSHIP BUILDING ORGANIZATIONAL SKILLS & MANAGEMENT CO-OPERATIVE DEVELOPMENT Strategic Planning Community Development Organizational Governance Basics of a Co-operative Proposal Writing Public Participation Board Orientation Co-operatives and the Community Development Process I Project Management Alternative Dispute Resolution Meeting Management Co-operative and the Community Development Process II Opportunity Identification Group Dynamics Leadership and Motivation Opportunity Management Interpersonal Communications Communications Planning Legal Issues
- 30. • Review objectives • Review any additional expectations • Review Parking Lot • Point out Certificates of Participation • Complete evaluation • Thank you! Conclusion and Evaluation Community Capacity Building Program www.intrd.gov.nl.ca/intrd/regionaldev/capacitybuilding.html