Cets 2014 hartman handouts deploying technology learning with minimal resources
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The document outlines a training plan for a project deployment. It discusses documenting key dates, creating a learning plan, prioritizing learning materials, reviewing materials with stakeholders, and delivering materials. Learning requests require information on the audience, goals, subject matter experts, content reviews, branding, and timing for development. The plan worksheet templates track activities, topics, events, audiences, dates, adoption measures, risks, and notes for the project training.
Cets 2014 hartman handouts deploying technology learning with minimal resources
- 1. When Learning Plan is approved, key dates are documented on the PIT Crew Project Site The completed Request Form is posted to the Projects List on the PIT Crew Site PIT Crew Meeting with the Project Manager to discuss key dates and responsibilities Project/Relationship Manager submits the PIT Crew Request Form Training Team creates a Learning Plan for the project. PIT Crews discusses the project and invites the Project Manager to the next meeting PIT Crew & Project Manager meet to discuss the proposed Training Plan Learning materials that need to be created are prioritized by the Training Team Learning event for IT TSS on supporting project/change QSC and knowledge solutions Training Team discusses learning plan with SME’s, Project Managers and audience members to obtain content Learning materials are reviewed by the PM/SME frequently for consistency and progress checks Webinars Self Study modules/videos Mobile Learning PIT Crew discusses what learning materials will be promoted in the communications and knowledge resources Learning materials are delivered to the PM Training request requirements Content and environment requirements q Who is the audience q Know what the “Result” of the learning should be–the goal, the WHY! q SME needs to be available to supply content that is relevant to the learner. q SME must review content and provide feedback on learning materials. q Vendor content must be reviewed by a SME before it is given to the training department to brand. q Environment must be completed in the look and feel. q Applications must be branded by Training department personnel before learning is created. q The environment must be stable and have test clients or data that can be used to create learning. q Training materials must be included in the communications process to promote learning availability. Time § After content is provided and approved, allow 2 weeks to complete QSC formatting. § Video learning modules need to be created once the project moves out of UAT and the environment is branded and stable. Once that occurs, filming of the learning modules can begin. This process takes about 40 hours for each 5 minutes of video produced. That includes the time required to go from proof to posted learning. § IT training webinars are scheduled each month and need to have at least 3 weeks’ notice to discuss the project with the IT department. § Clarity numbers must be provided for large projects with an assigned a project manager. © Grant Thornton LLP. All rights reserved.
- 2. Training plan worksheet Project: Windows 7 Deployment Date: In the Past! Day-to-day activities Improve productivity Gain new skills Notes/Ideas Resources Internal knowledge site GT video library ELearning for a specific topic Resource centers on our intranet site Live learning sessions for new functionality Microsoft ELearning accounts/courseware GT QSC’s LMS – Catalog of courseware Microsoft Sites Microsoft video’s/courseware Topics Performance improvements Jump Lists Home Groups Search feature Peak Media Streaming Task bar Shake Event descriptions IC Socials with posters/balloons – Resource takeaway Chat with an expert conference call Power Hour- bring a topic and discuss it with an expert Meet and Greet/ Brown bag’s on functionality Board game to test your skills Knowledge Potluck – bring what you know and share Company Wide Team/Role/SL Self-Study Notes/Ideas Event by Audience type IC Socials Power Hours Microsoft resources Meet and Greet Knowledge potlucks Brian and Brian show Board game Date Audience Event Notes/Ideas Essential Dates Start as soon as office is 50% transitioned Company Wide IC Socials Start as soon as an office is 75% transitioned Team /Role Knowledge Potlucks Invite office as soon as they have been 25% transitioned Company Wide Chat with an Expert Start as soon as company is 50% transitioned Company Wide Board Game Day-to-day activities Improve productivity Gain new skills Notes/Ideas Measure Adoption Feedback from Resource Centers Learning Event Surveys Learning Event Surveys Service Desk reports on issues and tickets Gamification to test knowledge Gamification to test knowledge Feedback from local IT person LMS activity reports Risks Lack of Knowledge Cultural Differences Notes/Ideas Resistance to change
- 3. Training plan worksheet Project: Deployment Date: Day-to-day activities Improve productivity Gain new skills Notes/Ideas Resources Topics Event descriptions Company Wide Team/Role Self-Study Notes/Ideas Event by Audience type Date Audience Event Notes/Ideas Essential Dates Day-to-day activities Improve productivity Gain new skills Notes/Ideas Measure Adoption Risks Lack of Knowledge Cultural Differences Notes/Ideas Resistance to change