chapter 1 INTRODUCTION TO MANAGEMENT.ppt

 Explain why managers are important to
organizations
 Tell who managers are and where they work
 Describe the functions, roles, and skills of
managers
 Describe the factors that are reshaping and
redefining the manager’s job
 Explain the value of studying management

Management, Eleventh Edition by Stephen P. Robbins & Mary Coulter ©2012 Pearson Education, Inc. publishing as Prentice Hall
1-3
 Organizations need their managerial skills
and abilities more than ever in these
uncertain, complex, and chaotic times.
 Managerial skills and abilities are critical in
getting things done.
 The quality of the employee/supervisor
relationship is the most important variable in
productivity and loyalty.

1-4
 Manager
 Someone who
coordinates and
oversees the work of
other people so that
organizational goals can
be accomplished.

1-5
 First-line Managers - Individuals who
manage the work of non-managerial
employees.
 Middle Managers - Individuals who manage
the work of first-line managers.
 Top Managers - Individuals who are
responsible for making organization-wide
decisions and establishing plans and goals
that affect the entire organization.

1-6

1-7
 Organization - A deliberate arrangement of
people assembled to accomplish some
specific purpose (that individuals
independently could not accomplish alone).
 Common Characteristics of Organizations
 Have a distinct purpose (goal)
 Are composed of people
 Have a deliberate structure

1-8

1-9
 Management involves coordinating and
overseeing the work activities of others so
that their activities are completed efficiently
and effectively.

1-10
 Efficiency
 “Doing things right”
 Getting the most output
for the least inputs
 Effectiveness
 “Doing the right things”
 Attaining organizational
goals

1-11

1-12
 Planning - Defining goals, establishing strategies to
achieve goals, and developing plans to integrate
and coordinate activities.
 Organizing - Arranging and structuring work to
accomplish organizational goals.
 Leading -Working with and through people to
accomplish goals.
 Controlling - Monitoring, comparing, and
correcting work.

1-13

1-14
 Roles are specific actions or behaviors
expected of a manager.
 Mintzberg identified 10 roles grouped around
interpersonal relationships, the transfer of
information, and decision making.

1-15
 Interpersonal roles
 Figurehead, leader, liaison
 Informational roles
 Monitor, disseminator, spokesperson
 Decisional roles
 Entrepreneur, disturbance handler, resource
allocator, negotiator

1-16

1-17
 Technical skills
 Knowledge and proficiency in a specific field
 Human skills
 The ability to work well with other people
 Conceptual skills
 The ability to think and conceptualize about
abstract and complex situations concerning the
organization

1-18

1-19

1-20
 Customers: the reason that organizations
exist
 Managing customer relationships is the
responsibility of all managers and employees.
 Consistent high quality customer service is
essential for survival.

1-21
 Innovation
 Doing things differently, exploring new territory,
and taking risks.
 Managers should encourage employees to be
aware of and act on opportunities for innovation.

1-22
 Sustainability -
a company’s ability to
achieve its business
goals and increase long-
term shareholder value
by integrating
economic,
environmental, and
social opportunities into
its business strategies.

1-23

1-24
 Universality of Management
 The reality that management is needed
▪ in all types and sizes of organizations
▪ at all organizational levels
▪ in all organizational areas
▪ in all organizations, regardless of location

1-25

1-26

1-27
 manager
 first-line managers
 middle managers
 top managers
 management
 efficiency
 effectiveness
 planning
 organizing
 leading
 controlling
 management roles
 interpersonal roles
 informational roles
 decisional roles
 technical skills
 human skills
 conceptual skills
 organization
 universality of management

chapter 1 INTRODUCTION TO MANAGEMENT.ppt

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chapter 1 INTRODUCTION TO MANAGEMENT.ppt