Chapter 16 Email and Instant Messaging.ppt
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The document discusses email and instant messaging for technical communication. It outlines the benefits of email such as lack of real-time constraints and ability to attach files. The typical parts of an email are described as a heading, brief introduction, body, and conclusion. The document also lists scenarios when email should not be used such as for detailed discussions or conveying private information. Instant messaging is described as text-based real-time conversations that are useful for rapid exchanges.
Chapter 16 Email and Instant Messaging.ppt
- 1. © 2011 Pearson Education, Inc., publishing as Longman Publishers. 1 Chapter 16 Email and Instant Messaging Technical Communication, 12th Edition John M. Lannon Laura Gurak
- 2. © 2011 Pearson Education, Inc., publishing as Longman Publishers. 2 Benefits of E-Mail Lack of real-time constraints Efficient filing, retrieval, and forwarding Attachments Democratic communication Creative thinking Collaboration and research
- 3. © 2011 Pearson Education, Inc., publishing as Longman Publishers. 3 Email Parts and Format Heading (To, From, Date, Subject) Brief, To-the-Point Introduction Body Brief Conclusion
- 4. © 2011 Pearson Education, Inc., publishing as Longman Publishers. 4 When to Not use Email Don’t use email when a more personal medium is preferable. Don’t use email for a detailed discussion. Don’t use email for most formal correspondence. Don’t use email when you are conveying copyrighted information Don’t use your work email when conveying private information
- 5. © 2011 Pearson Education, Inc., publishing as Longman Publishers. 5 Instant Messaging Instant Messaging Text-based, real-time conversation Useful for rapid exchanges Use email to send attachments or if a paper trail is needed
- 6. © 2011 Pearson Education, Inc., publishing as Longman Publishers. 6 Any questions? For additional help reviewing this chapter, please visit the Companion Website for your text at http://www.pearsonhighered.com/lannon.