Gloucestershire College undertook an internal project to design, build and implement a new website and customer relationship management (CRM) system. Key activities included identifying requirements, commissioning an off-the-shelf package, and integrating the new systems with internal departments. The new website and CRM system are currently in development stage, with internal systems being adjusted for integration and content being prepared. Future work over the next months will involve continued development, user testing, and deployment of the new website and CRM system.