Cm2labs
0 likes325 views
Carlos G. Mercado founded CM2 Labs to provide app development services and a low-cost Web2IVR platform. The Web2IVR platform allows customers to reach their customer base via phone or SMS for just 30 cents per call, saving over 94% compared to traditional call centers. CM2 Labs also develops custom social, mobile, and geo-targeted apps to leverage the "long tail effect" and make apps more relevant based on user location and connections. Their offerings aim to make apps social and mobile to meet current consumer demands.
Cm2labs
- 2. Who we are? • Carlos G. Mercado, founder is an experienced Internet/Mobile Architect and Entrepreneur who has more than 15 years running internet/technologies business at the P.R./USA market. On his career he has achieved: – Management: • Centennial of PR Operation Direct – Oversees PR, USVI and Miami Operations • NeXellence CTO – Oversees PR and DR operations and Development. • GFR Media/El Nuevo Dia/ APEX VP Product Development – Overseas ElNuevoDia.com & PrimeraHora.com Product Development with a staff over 30 developers including PR, Mexico, Uruguay, Dominican Republic, Los Angeles Teams. – Market Place: • Create the Puerto Rico’s first ecommerce and mobile online ticketing app (Casatron). • Create the Puerto Rico’s first Online Music Store TusExitos.com • Create the Puerto Rico’s Bigest MarketPlace portfolio: Clasificados.pr, Yes Store, Shop.pr and Ofertadeldia.com – News and Media • Architect & Overseas the island's principal news and information portal – Teleonce (1999), – Vocero.com (2000), – Wapa.tv (2007) – ElNuevoDia.com & PrimeraHora.com (2009-2012) – Mobile and SMS • Co-Founder of NeXellence (2006), mobile sms aggregator and mobile app development company with various SMS/mobile project such: Jangueo.TV, Wapa movil mobile video platform, • Oversseas Ellow Operation and Development including USA Televisa trivia SMS apps. • Architect of the Web2Ivr platform. A low cost IVR solution to deliver automated call center functionalities.
- 4. Products and Services • Low cost Web2IVR • Custom Social Geo Web and Mobile Apps • Custom Programming Services • Low cost Software Operation Services
- 5. Web2IVR Platform • Low Cost Outbound/Inbound Call Platform to reach customer base via phone or SMS. Custom camping reporting Optional Transfer to Custom Text message call Center in Spanish or English Web2IVR Custom recorded message The recorded message or text will be played 500K Residential and the user can interact with IVR options and also be transferred to a call center. Phone Database
- 6. Benefit of using the Platform Low cost warranty! • Actual call center call cost is $5.24 on Average. You will save over 94% with our platform. Our price is 6% of that cost, just 30¢ per call. • Our Puerto Rico Residential database of over 500,000 records is Geographically segmented so you can target by zone and town. • The database query fee per record is as low as 3¢
- 7. Geo-social Apps = Mobile + Social Apps • Geo-social is the type of social network that uses your geo-position services and capabilities such geocoding and geo-tagging, to enable additional social dynamics. Example: • “Check-in” with…
- 8. Who is Using Geo-Social Apps in USA • 83% of American adults 18 and older own a cell phone. 58% of smartphone owners use a geo-social app to get directions or recommendations. Gender 57% 59% Age 56% 57% 58% 59% household income 45% 65% 58% 59% 60% 54% 0% 20% 40% 60% 0% 10% 20% 30% 40% 50% 60% 70%
- 9. Geo-social Apps, delivered • SaL and your friends recommend: • You check in on restaurants. • You make reviews. • You share in Facebook. • The system push a list of places/event relevant to you base on your actions, friends reviews and location.
- 10. Social Apps: The Long-Tail effect • Long tail effect is the driver that enable the relevance of must social transactions. The social streaming of content and the relationship or bind between relevance and connections is the base to distribution channels. How? Enable your Application a Social Connection… Souce:http://blog.hubspot.com/blog/t abid/6307/bid/4723/6-Ways-to- Leverage-the-Long-Tail-in-Your- Marketing.aspx
- 11. Social Apps: The Long-Tail effect
- 12. Our Offering is simple: 1. The most advance low cost platform on IVR. 2. To make your Apps, Social, Mobile and Geo- based so your app can join the new marketplace that of consumers are demanding… NOW! carlosgmercado@cm2labs.com @cm2labs