Common transition nps
- 1. CEM & NPS
- 4. What is CEM?
- 5. How would You describe the Level of CEM in AIESEC?
- 6. What international Strategies and tool are introduced to support CEM?
- 7. What is NPS?
- 8. And how NPS implementation will affect work of AIESEC?
- 9. implementati on of NPS, Globally and in Spain
- 10. • Concept of NPS explored • Decision to pilot it internally on their own • Internal pilot with 19 entities • 18.000 participants emails • Presented at IPM 2012, Hungary Oct – Dec / 2011 Jan – Feb / 2012
- 11. • Signed a contract for a pilot with CustomerGague • 11 participating entities • 30000+ participants to be emailed • Using a new IT system • Evaluation of the pilot • Presenting updates & report to the Global plenary at IC Russia • Defining the Implementation plan IPM - May / 2012 Until IC / 2012
- 12. • 2nd pilots • Education of entities • Negotiation with vendor • NPS access to all countries • Education/ CEM challenge IC 2012 - IPM IPM
- 13. AiS creating its own GCP
- 14. • Signed agreement with Customer Gauge • Pilots are run across the network AI announce NPS implementation • Only case in the network • To ensure smooth transition to official system AiS evaluates NPS implementation • 2 NSTs CE working on NPS • Surveys were launched to EPs, members and teamleaders NPS Pilots
- 15. SEPTEMBER desicion to implement NPS on our own SEPTEMBER LCP + OGX session in Kick Off “What is NPS”
- 16. NOVEMBER Education in LEX -> OCTOBER desicion to implement NPS on our own TM + OGX
- 19. Results
- 20. TMP TLP GIP EP Ma GIP EP Re CIP EP Completed GCDP EP Ma GCDP EP Re GCDP EP Completed
- 21. Format of survey was based on AI Pilot surveys
- 24. So... What are the results...detailed results
- 25. TMP
- 26. 185 surveys sent 71 answers 38% answered
- 27. 10 detractors – 14,09% 16 promoters- 22,53%
- 28. NPS= 8.4
- 29. Main points for improvement • Planning preparations, Implement deadlines. • Improve the commitment in members • More cooperations between committees • Team building. Team working. Keep improving the organizational learning • NST has to work in order that keep the LCs closer touch with the MC • Global Network • Education trainings • Take care of the development of potencial in each member
- 30. TLP
- 31. 90 surveys sent 75 answers 83% answered
- 32. 10 detractors = 13.7% 30 promoters=41.1%
- 33. NPS= 27.4
- 34. Improvements points • Activities which develop an entrepreneurial and responsible attitude towards being a better leader: 42 • Practical hard and soft skills development: 38 • Personal and professional development:30 • A practical team leader or executive leadership body experience: 29 • Access to a global network:21
- 35. oGIP
- 36. 3 answers Ma 1 detractor 1 promoter
- 37. NPS= 0
- 38. Information provided about the GIP programme: 0 Selection process: 2 Induction to AIESEC: 0 Matching support: 1 Communication effectivity during acceptance procedure: 1 Visa documents and information Areas of improvement
- 39. 16 answersRe 2 detractors 10 promoters
- 40. NPS= 50
- 41. Cultural preparation: 9% Integration by the hosting LC: 32% Logistical support 27% Job description clarity and alignment 32% Areas of improvement
- 42. 3 answersCompleted 2 detractors 0 promoters
- 43. NPS= - 33.3
- 44. Professional working environment: 2 Professional development:1 Support by the home entity during the experience: 1 Re- integration by the home entity upon return:2 Areas of improvement
- 45. oGCDP
- 46. MA Responses 2 sent/ 1 answer 1 passive
- 47. RE Responses 17 sent/ 3 answers 2 promoters 1 passive
- 49. Overal NPS
- 50. 31.2
- 51. APRIL Education about CEM APRIL 3 month of work not relevant->
- 52. Sad Story
- 54. LC Level LCs know what is NPS Expect that till September we continue manual pilots Know Results X X X
- 55. MC Level We have access to platform but right now we have SuperAdmin rights Haven’t checked results X X
Editor's Notes
- #45: Problemswithhosting LC -