COMMUNICATION: A significant steps towards improving.
- 1. COMMUNICATION SHIVAM TOMAR SKILL ENHANCEMENT COURSE SWAMI SHRADDHANAND COLLEGE,ALIPUR
- 2. Meaning of communication The word ‘communication’ is derived from the Latin word ‘communicare’ It means to share that is, to share information, ideas, emotions, knowledge amongst people to share meaning. Whether we communicate or miscommunicate, communication has a significant role in our everyday life as we spend a lot of time communicating.
- 4. Functions of communication IN THE INDIVIDUAL CONTEXT It provide knowledge. It gives way to commercial success. It enforces and adjusts behavioral pattern. It helps in socialization and building relationships. It creates legends.
- 5. IN THE SOCIAL CONTEXT It educates people and makes them capable on various fronts. It persuades the targeted subjects to buy products or services. It provides in social revolution and transformation. It generates enthusiasm in the minds of the targeted subjects to develop or modify views on particular issues.
- 6. IN THE ORGANISATIONAL CONTEXT It serves as an essential tool. It assists in decision making. It keeps the employees enlightened. It builds good employer-employee relations. It interacts with the members of the external environments. It co-ordinates employees’ actions.
- 7. Types of communication Communication can be classified into the following kinds- A. Verbal and non-verbal. B. Formal and informal. C. Oral and written.
- 9. ORAL COMMUNICATION Exchange of ideas, information, and message through spoken words is oral communication. Communication with the help of words of mouth. No record of communication is there. Immediate feedback can be given. WRITTEN COMMUNICATION INTERCHANGE OF MESSAGE, OPINIONS AND INFORMATION IN WRITTEN OR PRINTED FORM IS COMMUNICATION. COMMUNICATION WITH THE HELP OF TEXT. PROPER RECORDS OF COMMUNICATION ARE PRESENT. FEEDBACK TAKES TIME.
- 10. Non-verbal communication kinesics Kinesics is the study of body’s physical movements for the purposes of communication, that is, the way our body communicates without words, through various movements of its parts. A. Personal appearance- our first impression matters a lot. B. Posture- posture refers to the way we hold ourselves when we stand, sit, walk talk or choose not to talk. C. Gestures- gestures are movements made by hand, head or face. D. Facial expressions- facial expressions communicate to the receiver the intent of the message. E. Eye contact- often our eyes communicate better than the words we utter. Words become more powerful when the speaker makes eye contact with the listener or receiver of the message.
- 11. Formal and informal communication communication Formal Informal
- 12. Formal communication There are rigid rules and regulations in formal communication. The other name of this is official communication. It is time consuming. Secrecy is maintained in formal communication. Informal communication There are no rigid rules and regulations in informal communication. The other name of this is grapevine communication. It is fast and rapid. Secrecy is not maintained in informal communication.
- 13. Barriers to communication Noise or barriers can be of two kind Channel noise Semantic noise
- 14. Channel noise When there is any unwanted interference or snag in the medium of communication it is termed as channel noise. A. Physical noise in the channel- undesirable physical noise is a great barrier to communication. B. Use of inappropriate- inappropriate selection of media to communicate message can lead to miscommunication or may not have the desired result. C. Information overload- a message should only provide that much information as is required to understand. D. Communication selectivity- when we are selective in our listening, it can be a barrier to communication.
- 15. Semantic noise Semantic noise can be defined as noise or barrier that is generated from within a message. A. Limited vocabulary- limited vocabulary can become a significant barrier to communication as it can create not only a problem in understanding things. B. Varied perception due to different background, such as cultural- each one of us perceives the same incident or entity in a different way which can lead to communication failure. C. Incompatibility between verbal and non- verbal language- we communicate not only with our words, but also with non verbal cues. D. Blocked categories or Categorial thinking- in general, we react positively to an information only if it is in consonance with our own views and attitudes.
- 16. Strategies to overcome barriers to communication Identify the problem Find the cause or barrier Work on alternative solution Opt for the best solution Follow up regorously
- 17. 7cs of effective communication 1. completeness- any communication must be complete, in the sense that a message should convey all the facts required for the comprehension of the message. 2. Conciseness- conciseness refers to the fact that while communicating one should try to make a message as short as possible to make it effective. 3. Consideration- consideration in communication implies that the sender of message steps into the shoes of the audience or reader in terms of their viewpoints, background, mind-set level, etc. to ensure that the message sent is comprehended properly by receiver. 4. Clarity- clarity in communication implies that the message should be as clutter free as possible and that it is easily understandable.
- 18. 5. Concreteness- Concreteness in communication implies being particular and clear rather than fuzzy and general. 6. Courtesy- Courtesy in communication implies that the sender should respect the receiver in terms of being polite, judicious, and enthusiastic. It creates a positive atmosphere for communication and leads to effective communication. 7. Correctness- Correctness in communication implies that there are no grammatical errors, no dubiousness in facts and figures. Correctness in communication builds up trust between the sender and the receiver and makes communication effective.