Communication.pptx presentation with images
- 2. Under Supervision: Assistant Prof.Dr/ Asmaa Saied Prepared by: Rehab Kenawy Mohamed 2024/2025
- 3. Objectives: By the end of this lecture , each learner of participant will be able to: Define the term of communication. Describe the process of communication. Describe factors affecting communication. Acquire a communication and listening skills.
- 4. Outlines 1. Introduction. Definition Of communication. 3. Importance of communication. Types of communication. Components of communication. 6. Characteristics of effective communication. 7. Ways of communication. Identify barriers to organizational communication. Improving communication skills. Communication strategies for non verbal patients
- 5. Effective Communication in Healthcare Communication is the exchange of information, ideas, and feelings. It's a meaningful interaction among humans through various channels. This presentation explores communication concepts, skills, and strategies for healthcare professionals.
- 6. What is Communication? Process of Interaction People affect one another through information exchange. Sharing Information Ideas and feelings are exchanged to perceive attitudes. Creating Change Communication influences reactions and intentions of receivers.
- 7. Components of Communication Sender Responsible for sending a message to receiver. Message Information, thoughts or feelings expressed by sender. Receiver The one who receives the message. Feedback Receiver's reaction indicating understanding of message. Channel The means through which the message is transmitted.
- 8. Types of Communication Downward Communication Highly directive from senior to subordinates. Upward Communication Non-directive from subordinates to give feedback. Lateral Communication Among colleagues at same level for information sharing.
- 9. Characteristics of Effective Communication Message • Clear • Concise • Accurate • Relevant to the receiver's need • Applicable to the situation Sender • Speak at the level of the receiver • Know the subject well Channels • Appropriate • Affordable Receiver • Be aware • Be interested • Listen attentively
- 10. Ways of Communication Verbal Communication Through spoken or written words. Non-Verbal Communication Includes cues beyond spoken or written words, engaging the five senses. Vocal Cues Non-verbal speech qualities revealing emotion. Action Cues Body movements like posture and facial expression. Object Cues Use of objects, intentional or not. Space Reveals relationship nature; seating can inform nursing assessments. Touch Expresses feelings; therapeutic touch aids healing.
- 11. Communication Process Developing Idea The sender develops an idea to be sent. This is also known as the planning stage. Encoding Converting or translating the idea into a perceivable form that can be communicated to others. Developing the Message After encoding, the sender creates a message that can be transmitted to the receiver. The message can be oral, written, symbolic, or non- verbal. Selecting the Medium Choosing the channel or means of transmitting the message to the receiver. This can be speaking, writing, signaling, or gesturing. Transmission of Message The sender transmits the message through the chosen medium. Receiving the Message The receiver receives the sender's message through hearing, seeing, feeling, and so on. Decoding The receiver interprets the sender's message, converting it into thoughts and trying to understand it. Feedback The receiver's response to the sender's message, ensuring that the message has been correctly understood. Feedback can be positive or negative.
- 12. Barriers to Communication Personal Barriers • Limited understanding of people • Poor communication skills • Emotions and attitudes Sender-Related Barriers • Credibility issues • Mixed signals • One-way communication Organizational Barriers • Organizational culture • Status relationships • Complex structures
- 13. Improving Communication Skills Active Listening Stop talking, show interest, remove distractions Effective Questioning Use broad openings, clarify meanings, focus Minimize Defensiveness Establish rapport, use silence, be patient Improving these skills helps healthcare professionals provide better care. Effective communication builds trust and ensures accurate information exchange.
- 14. Verbal vs. Non-verbal Communication Verbal Communication Occurs through words spoken or written. • Direct conversations • Written instructions • Phone calls Non-verbal Communication Everything that doesn't involve spoken or written words. • Vocal cues (tone, pitch) • Body language • Facial expressions • Touch and space
- 15. Communicating with Non-verbal Patients Observe Non-verbal Cues Pay attention to body language, facial expressions, and movements to understand patient needs. Use Close-Ended Questions Ask yes/no questions allowing simple head movements as responses. Alternative Communication Provide writing materials, picture boards, or sign language options.
- 16. Keys to Successful Patient Communication Practice Patience Take time with non-verbal patients without showing anxiety Show Confidence Demonstrate willingness to understand patient needs Team Approach Effective communication is a collaborative effort When healthcare providers communicate effectively, patients feel less frustrated. This lowers stress levels, helps stabilize vital signs, and reduces medical errors.
- 17. Thank You We appreciate your time and attention.