Communcation skills overview areej presentation
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The document provides an overview of communication skills, emphasizing their importance in nursing for effective interaction and improved health outcomes. It outlines the communication process, including linear and circular models, and highlights factors affecting nurse-client relationships. Additionally, it discusses elements necessary for enhancing communication skills and the role of nurses in fostering professional relationships.
Communcation skills overview areej presentation
- 1. Communication Skills Over view Major/ Areej Faeq
- 2. People need to spend more time talking about how to talk to each other.
- 3. Objectives After this lecture we will be able to: Define the meaning of communication Discuss the importance of communication for nurses. Identify the components of the communication process Discuss the different factors that affect communication in health care settings
- 4. Definition of Communication Is the on going process of interaction through which meaning emerges The process of relating to others Act of transmitting, giving and exchange of information, ideas, feelings,..etc. A process of influencing others to change.
- 5. The Importance of Learning Communication Skills Learning communication skills can: Improve accuracy, efficiency, and supportive exploration of the problem. Improve health outcomes, and ensures clients loyalty with the medical treatment that brings relief from symptoms and comfort. Promote collaboration, relationship-centered interaction that will strengthen trust between nurse and clients .
- 6. Models of Communication Liner model Circular model
- 7. Liner Model Three basic elements: Sender, message, and receiver. -Sender: is the source or initiator of the message. The sender encodes the message (e.g, puts the message into verbal and non verbal symbols that the receiver can understand. -The message: consists of a verbal or nonverbal expression of thoughts or feelings transmitted from the sender to the receiver.
- 8. Liner Model -The receiver: Is the recipient of the message. Once the message received the receiver decodes it (translate the message into words symbols and internally interprets its meaning to make sense of the message. - Channels of communication refer to sensory receptors through which a person transmits the information through one or more of the five senses: sight, hearing, taste, touch and smell.
- 10. Circular Model Circular model expands liner models to include the context of the communication, feedback loops and validation. Communication is conceptualized as a continuous, mutually interconnected activity in which sender and receiver influence each other in the transmission and receiving of a message.
- 12. Form Ideas Encode Puts ideas into words Transmits message Receives message Decodes Interpretation: feelings & connotation Resends Feedback Effect Message Channels Visual (Nonverbal) Auditory (verbal) Kinesthetic (touch, feel) Taste Smell c o n t e x t Communication Process
- 13. Interaction Factors Affecting Nurse - Client Relationship Age, Gender, Education Culture (Values, Beliefs, Norms & Attitudes) Past Experience, Expectations Roles Professional space Personal space
- 14. Can nurses be proficient in communication skills as well as in clinical skills?
- 15. Elements to Improve Nurse Communication Skills The healthcare organization provides team members chance to access an educational programs to develop communication skills adding to support them to achieve self-awareness, inquiry/dialogue, conflict management, negotiation, advocacy , listening, and giving feed back are the main skills the nurse must achieved Skilled communicators focus on finding solutions and achieving desirable outcomes.
- 16. Elements to Improve Nurse Communication Skills Skilled communicators seek to protect and advance collaborative relationships among colleagues. Skilled communicators invite and hear all Skilled communicators call upon goodwill and mutual respect to build agreement and arrive at common understanding. Skilled communicators demonstrate congruence between words and actions, holding others accountable for doing the same.
- 17. Elements to Improve Nurse Communication Skills Skilled communicators have access to appropriate communication technologies. The healthcare organization establishes systems that require individuals and teams formal evaluation technique to assess the impact of communication on clinical, financial, and work environment outcomes.
- 18. Nursing and communication Nurses provide care within a context of a professional relationship with clients and other health care providers. The nurse has to understand clients and other professionals within the context of health care setting.
- 19. Nursing and communication Developing of such relationship the nurse has to understand human behavior in health and illness. Nurses utilize theories and knowledge from other disciplines sciences; (sociology, psychology, physiology, etc) to help them in understanding and communicating with their clients
- 20. Information Transmission Processes Perception: “the processes by which we select, organize, and interpret sensory stimulations into a meaningful and coherent picture of the world” Evaluation: “the ability to analyze the information perceived” Transmission: “the expression of information from the sender to the receiver”
- 21. Types of Communication Verbal level Nonverbal level
- 22. Verbal Communication Spoken word: involves physiologic and cognitive mechanisms required for speech production and reception. Choice of words influenced by: Age. Race. Socioeconomic group. Educational background. Gender.
- 23. Verbal Communication Advantages of language: To think about ideas. Share experiences with others. Validate the meaning of perceptions about the world. Limitations: Dialectics and subdialactics (meaning changed with cultural group). Inconsistency in the meaning of words. We can not put everything in words as feelings.
- 24. Nonverbal Communication All forms of communication that do not involve spoken word: Voice (tone, rate, organization, and volume of speech) Gesture Touch Eye contact Use of silence Facial expression. Body language. Proxemics.
- 26. Functions of nonverbal communication Expression of emotion. Expression of interpersonal attitudes. Establishment, development, and maintenance of social relationships. Self presentation. Rituals. Support verbal communication.
- 27. Functions of nonverbal communication Expression of emotion. Expression of interpersonal attitudes. Establishment, development, and maintenance of social relationships. Self presentation. Rituals. Support verbal communication.
- 28. Factors affecting the communication process Pattern organization: the uniqueness of each human being, the sum total of those characteristics that make each self different from any other self (eg. Cultural background, and experience). Relationship between sender and receiver: as child and parents, student and teacher, nurse and patient. Purpose: could be explicit (stated) or implicit (unstated). Content: include choice of words, sentence structure, tone of voice, volume, pitch, and standard used. Time and location: