Effective communication skill in nursing practices
- 1. BY MAHMOUD HAZEM MOHAMED 4TH YEAR STUDENT FACULTY OF NURSING SOHAG UNIVERSITY EFFECTIVE COMMUNICATION SKILL in NURSING PRACTICES
- 2. Outlines Introduction Purpose of communication for nursing Communication process Types ( form)of communication The communication flow Barrier of communication • Skills need to improve communication • Communication at different level
- 3. COMMUNICATION Communication is the basic element of human interactions that allows nurses to establish, maintain and improve contacts with others. Communication is “a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a ‘common understanding’ of meaning, intent and use of a message.
- 4. CONT>>>>> Increases in nursing communication can lessen medical errors and make a difference in positive patient outcomes. to enhance and standardize communication. According to Ros Wright, “increased recovery rates, a sense of safety and protection, improved levels of patient satisfaction and greater adherence to treatment options” as well-documented results of effective communication
- 5. Purpose of communication in nursing 1. To exchange information between nursing personnel As nursing report at end of shift to personal coming on duty 2. To initiate action as to initiate nursing care be the issue of doctor order 3. To interpret or explain as interpret or explain techniques and procedure through the use of nursing procedure manuals 4. To solve problem
- 7. Communication process Sender :-The sender (communicator) is the originator of the message. Sender formulates, encodes and transmits the information which he/she wants to communicate. message :-is the information/desired behaviour in physical form which the communicator transmits to his audience to receive, understand, accept and act upon
- 8. Communication process Channel of communication formal In formal
- 9. Formal channel of communication :- communication is transmit from superior to subordinate such as order from head nurse to staff nurse In formal channel of communication:- This types of communication built around social relationship of member and doesn’t follow delegate line of authority
- 10. Communication process CONT>>>>> Receiver:-Who receives messages from the sender, decoding, interprets the meaning and giving feedback. Feed back :- It is the flow of information from receiver to the sender, the reaction to the message.
- 11. VERBAL COMMUNICATION NON VERBAL COMMUNICATION Types of communication
- 14. Verbal communication 1. Write:- • Directives :- are administrative order or gives instruction • Manuals of operation :- written procedure and technique are develop in each department and kept on file as drug formula and diet manual
- 15. Reports and record :- as patient record, personnel records and administrative reports Requisition :- requisition for equipment and supplies
- 16. Verbal communication CONT>>>>> FACE TO FACE COMMUNICATION Oral communication
- 18. Barriers of communication . Nurses who are aware of the common barriers to effective communication will be able to anticipate and properly react to any roadblocks. With this focus, nurses can help ensure optimal communication and patient care.
- 19. Health care professional barriers 1. Environmental items such as lack of time or support 2. staff conflict and high workload 3. fear and anxiety related to causing the patient to be distressed by talking or responding to question 4. other barriers such as a lack of skills or strategies for coping with difficult emotions, reactions or questions.
- 20. skills to improve communication 1. Become an engaged listener 2. Pay attention to nonverbal signals 3. Keep stress in check 4. Assert yourself
- 21. How do you become an engaged listener? 1. Focus fully on the speaker 2. Avoid interrupting or trying to redirect the conversation to your concerns 3. Show your interest in what's being said 4. Try to set aside judgement. 5. Provide feedback
- 22. Tips for improving how you read nonverbal communication 1. Be aware of individual differences 2. Look at nonverbal communication signals as a group
- 23. Tips for improving how you deliver nonverbal communication 1. Use nonverbal signals that match up with your words 2. Adjust your nonverbal signals according to the context 3. Use body language to convey positive feelings
- 24. To deal with stress during communication: 1. Recognize when you’re becoming stressed. 2. Take a moment to calm down 3. Bring your senses to the rescue and quickly manage stress by taking a few deep breaths 4. Look for humor in the situation.
- 25. To improve assertiveness: 1. Value yourself and your options 2. Know your needs and wants 3. Express negative thoughts 4. Receive feedback positively
- 26. How to solve this problems ? 1. You feel the call schedule is unfair. 2. Your patient complains to the billing office about a bruise from an intravenous venipuncture, but had never mentioned it to you. 3. One of the nurses you work with always seems to be angry and unhappy.
- 27. 4. When you joined the practice, you were promised health insurance coverage after 90 days, but it's been 6 months, and you and your family still aren't covered. 5. One doctor is always late for staff meetings, but no one ever says anything.
- 28. Effect on use communication skill at Different level 1.Nurse – nurse 2.Nurse –superiors 3.Nurse - subordinates 4.Nurse – client
- 29. 1. Reduce conflicts 2. It is for the delivery of quality and safe care 3. Depends on the type of care practices ,nurses needs to handover reports of client to next person involved. Nurse – nurse
- 30. The nurse manager ,doctors and specialist are the to the nurses by the virtue of hierarchical level in the organization, it means that Each Member Should Maintain Respect Nurse –supervisor
- 31. subordinates means the juniors, aids or other hospital assistance much of the communication at this level is for directing and delegation the work Nurse - subordinates
- 32. 1- It is the core of nursing services 2- Needs to be aware about different levels or age group of the client 3- Choose appropriate mode of communication to convey message Should be aware that what can be communicated and what should be kept confidential Nurse - client
- 33. Ethics of good communication skill 1-Learn to respect others 2-Avoid being emotional 3-Maintain eye to eye contact 4-Present acceptable tone of voice and body language 5-Do not use offensive languages 6-Learn to listen