Communication Skills
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The document discusses effective communication techniques. It recommends listening carefully, choosing words wisely by focusing on solutions rather than problems, and speaking in a clear, concise, and courteous manner. Non-verbal cues like eye contact, posture, and smiling also impact communication. Mastering these communication skills can help improve relationships at work and reduce mistakes.
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Communication Skills
- 1. Analytical & Global Marking Effective 4 Things To Remember Communication:
- 2. Why Do You Communicate?
- 6. 70 % Mistakes at work is due to poor communication
- 8. Very Difficult Situations
- 9. 4 Steps to Helpful Listening
- 10. A FFIRM E XPLORE R EFLECT S ILENCE
- 11. Seek first to Understand Before Being Understood
- 13. 6 Principles Of Choosing the Right Words
- 14. Don’t Always Use “You”!
- 15. “ You must be more polite.”
- 16. Focus on Solutions, not Problems
- 17. “ We have run out of eggs!”
- 18. Use more CANs’ than CAN’Ts’
- 19. “ I CAN’T help you now!”
- 20. Say what you WANT, not what you DON’T WANT
- 21. “ I don’t want the room on 4 th Floor!”
- 22. Focus on the FUTURE, not the PAST
- 23. “ Why did you play so badly yesterday?”
- 24. SHARE your ideas, don’t ARGUE
- 25. “ I don’t agree with you! You are wrong!”
- 26. 5C s’ Of Effective Speaking
- 27. Courteous Clear? Concise Complete Concrete
- 29. Women are more Sensitive than Men !
- 30. Eye Contact
- 31. Direct Eye Contact Look Downwards Single Raised Eye-Brow Both Raised Eye-Brows Bent Eye-Brows
- 32. Posture
- 33. Gestures
- 34. Proximity
- 35. Smiling
- 36. 17 Muscles to SMILE 43 Muscles to FROWN
- 37. #1 Listen Carefully #2 Use the Right Words #3 Speak Well #4 Watch Your Body Language
- 38. For more information, please visit http://tlc-kdu.blogspot.com