Communication to lead and excel_Dr Bhandari_MDI.ppt
- 1. Dr Bhandari Faculty - Business Communication, MDI – Gurgaon Member - MDP Team at MDI Gurgaon Email: niva.bhandari@gmail.com / @mdi.ac.in
- 2. Communication Styles for Professional Success – Septembr 07-09, 2022 Advanced Managerial Communication Skills, October 10-14, 2022 Soft Skills and Business Communication for Executives, December 07-09, 2022 Branding and Content: A Communication Perspective, Feb 01-03, 2023
- 4. • What kind of impression am I making? • Should I believe what my boss told me? • Am I dealing with a potential buyer, or am I just wasting my time? • Did my whole team understand what I said? • What did the customer mean by that? • How do I know if he really supports my idea? • Is the audience/ listener angry, frustrated, interested, or bored? Puzzled ever ?
- 5. _____of the meaning in our words is derived from facial expressions _____of meaning is derived from how the words are said _____of the meaning is derived from the actual words spoken
- 8. Active Listening Responding Paraphrasing Asking clarifying questions Mirroring the other person’s language Active Listening: Attentive Body Language, reflecting skills, empathizing
- 9. What are the advantages of this deal? What’s your personal opinion about the problem? What do you think about this proposal?
- 10. Is this deal acceptable to the management? Are we facing this problem for the first time? Will you accept this proposal?
- 12. Making Suggestions/Giving Advice May I make a suggestion? Don’t you think . . . ? Wouldn’t you say (agree or think) . . . ? Wouldn’t it be better if we . . . ? Why don’t we try . . .? We might want to consider . . .? Are we sure . . . ? (careful) I need . . . Let’s . . . Perhaps we could . . .? Why not . . .? How about . . .? I suggest that we . . .?
- 13. Accepting and Rejecting Suggestions/Advice That’s a good point (idea, approach). Thanks for reminding me. Yes, why don’t we try that? I want to think about that. I hadn’t thought about that. That’s a good idea, but . . . . That would be great, except . . . . Yes, but don’t forget . . . . Yes, but keep in mind . . . . Yes, but consider . . . . Possibly, but . . . . Well, the problem is . . . .