Communication types levels & flow
- 2. Communication Communication is simply the act of transferring information from one place to another. Process of exchanging ● Information ● Ideas ● Thoughts ● Feelings ● Emotions
- 4. Verbal Communication Exchange of information using words including both spoken and written word. Most important aspects of verbal communication are ● Language ● Timing and relevance ● Intonation ● Clarity
- 5. Nonverbal Communication Information is exchanged through non-verbal communication in various ways. It is sometimes referred as body language. ● Gesture ● Facial expression ● Body space and proximity ● Eye contact ● Personal appearance ● Posture
- 6. Written Communication Another important form of communication is the written communication. It is best method when communicator and recipient are beyond oral communication media. Which includes ● Reports ● Illustrations ● E-mail ● Tenders
- 8. Intrapersonal Communication Communicators internal use of language or thought It can be useful to envision interpersonal communication occur in the mind of the individual ● Takes place individually ● Self motivation and self determination ● Without much internal dialogues this communication does not take place
- 9. Interpersonal Communication Exchange of information between two or more people This can be conducted using direct or indirect method of communication Successful interpersonal communication occurs when sender and receiver understand the message ● It can be formal or informal ● Advantageous due to immediate feedback
- 10. Mass Communication Imparting and exchanging information on a large scale to wide range of people Related to newspaper magazine and book publishing radio television and film ● Mediator is required to transmit ● It is more persuasive in the nature than any other form of communication
- 11. Organizational Communication Takes place at different hierarchical levels Its main function is to inform persuade and promote goodwill Flow of communication my be either formal or informal ● Internal operational: all communication occur in conducting work within an organization ● External operational: all work related communication that an organization does with people outside
- 13. Upward Communication Process of information flowing from lower level of hierarchy to upper levels ● Lower dignity to upper dignity ● Depends on organizational culture
- 14. Downward communication The flow of information from higher level of management to subordinate individuals working in an organization ● Upper dignity to lower ● It is adequately balanced by upward communication
- 15. Diagonal Communication Sharing of information among different structural levels within a business ● Flow in all direction and cut across functions and levels in an organization ● It is quick and efficient ● It is encouraged by social networking
- 16. Lateral Communication Communication that takes place in the same level of hierarchy in an organization communication between peers managers of same level Advantages ● Facilitates coordination of tasks ● Facilitates coordination among team members ● Helps in solving various organizational problems ● It is a means of information sharing
- 17. CONCLUSION ➔ COMMUNICATION ● TYPES ● LEVELS ● FLOWS ➔ Importance of communication ❏ Employee trust ❏ Relationships ❏ Clarity ❏ collaboration
- 18. QUESTIONS??!